Exam 7: Communicating With People

A communication roadblock is most likely to occur when the message clashes with the mental set of the receiver.

Communication barriers are the most likely to occur when the message:

A key aspect of communication overload is that people become so overloaded with information that they block out learning new messages.

Proper timing of a message includes taking into account the person's mental condition at the moment in which the message is to be delivered.

Interference blocks or distorts a message.

Using time to define identities, interaction, and even status is an example of:

According to Albert Mehrabian, 93 percent of what we communicate is through nonverbal channels.

Looking for nonverbal indicators is a recommended way of understanding the feelings behind a message.

Smiling continuously could also be interpreted as you not taking the other person seriously.

Verbal content is the most important part of a message.

According to the "short course in human relations," the four most important words are:

According to the "short course in human relations" the one most important word is "I."

Empathy involves understanding another person's point of view.

Spreading negative gossip will often enhance your attractiveness to other people.

Proxemics is the study of spatial communication.

Which one of the following forms of nonverbal communication is the least likely to result in an affirmative reaction from the other person (particularly during sales or negotiation)?

Restating in your own words what a person said is an example of:

____________________ in work and personal life can be created when the sender and receiver come from different cultures and are not fluent in each other's language.

You empathize with another person when you:

We indicate whether we want to dominate or subordinate by the verbal signals we send.