Exam 9: Handling Conflict and Being Assertive

The technique, "disarm the opposition," assumes that:

Conflict is known to generally enhance creativity.

Conflict increases the flow of adrenaline, thus leading to perceptions of greater accuracy.

Allowing too much room for compromise often leads to the error of making an implausible demand or offer.

Prolonged conflict can lead to health problems.

People who use accommodation to resolve a conflict may be self-sacrificing in order to maintain a relationship with the other party.

The competitive style of conflict management lends itself to a win-win resolution of a dispute between two people.

A recommended way of overcoming shyness is to:

Telling sexually oriented jokes to people who do not want to hear them is a form of sexual harassment.

Groupthink is likely to occur when conflict arises within the group.

Prolonged conflict can become detrimental to your health because:

Cynthia and Chuck argue over who gets to use the new personal computer. Their conflict is best classified as:

All of the following are possible positive effects of conflict except:

The easiest way to deal with sexual harassment is to:

Assertiveness takes the form of insults, teasing, ridicule, and profanity.

The best mediator is one who understands your position and will work hard to see that you get what you want in spite of what the other party has to say.

__________, religion, and gender are three of the major factors that lead to clashes in viewpoints.

Personality clashes sometimes develop after people have been working together harmoniously for many years.

An example of sexual harassment would be:

A _____________is a small, semiconscious message we send with a powerful impact on the receiver.