Question 1

What is an enterprise resource planning system?

Accepted Answer

Enterprise resource planning systems support all of the primary business processes as well as the human resources and accounting support processes.

Question 2

What is a CRM system?

Accepted Answer

Customer relationship management (CRM)systems support the business processes of attracting,selling,managing,delivering,and supporting customers.

Question 3

Enterprise Resource Planning software uses one database to connect the functional areas.

Accepted Answer

A) True 
 B)False  True

Question 4

What is a supply chain?

Accepted Answer

A supply chain is a network of

Question 5

What is an industry standard process?

Accepted Answer

An industry standard process i

Question 6

Customer Relationship Management (CRM)is an example of a cross-functional system.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is involved in supply chain management?

Accepted Answer

A)  SRM 
B)  CRM 
C)  VRM 
D)  CRM and VRM 
E)  SRM and CRM 
A)  SRM 
B)  CRM 
C)  VRM 
D)  CRM and VRM 
E)  SRM and CRM

Question 8

________ systems link up all the processes that touch the customer.

Accepted Answer

A)  MRP 
B)  CASE 
C)  CRM 
D)  ERP 
E)  SRM 
A)  MRP 
B)  CASE 
C)  CRM 
D)  ERP 
E)  SRM

Question 9

The elimination of the middle layer in a supply chain is called

Accepted Answer

A)  disintermediation. 
B)  intermediation. 
C)  reintermediation. 
D)  normalization. 
E)  price elasticity. 
A)  disintermediation. 
B)  intermediation. 
C)  reintermediation. 
D)  normalization. 
E)  price elasticity.

Question 10

Interorganizational systems that enable companies to efficiently handle the flow of goods from suppliers to customer are known as

Accepted Answer

A)  application software 
B)  disintermediating systems 
C)  competitive advantages 
D)  CRM systems 
E)  supply chain management systems 
A)  application software 
B)  disintermediating systems 
C)  competitive advantages 
D)  CRM systems 
E)  supply chain management systems

Question 11

Systems that are used by two or more related companies are referred to as

Accepted Answer

A)  functional systems. 
B)  calculation systems. 
C)  inter-organizational systems. 
D)  operating systems. 
E)  departmental systems. 
A)  functional systems. 
B)  calculation systems. 
C)  inter-organizational systems. 
D)  operating systems. 
E)  departmental systems.

Question 12

Sales management applications support

Accepted Answer

A)  the maximization of the value of the customer. 
B)  sales to existing customers. 
C)  network marketing. 
D)  database conversion 
E)  prospecting for new customers. 
A)  the maximization of the value of the customer. 
B)  sales to existing customers. 
C)  network marketing. 
D)  database conversion 
E)  prospecting for new customers.

Question 13

________ is a business process for managing all contacts between an organization and its suppliers.

Accepted Answer

A)  SRM 
B)  CRM 
C)  BRM 
D)  KRM 
E)  FRM 
A)  SRM 
B)  CRM 
C)  BRM 
D)  KRM 
E)  FRM

Question 14

Functional applications are sometimes call

Accepted Answer

A)  islands of automation. 
B)  inefficient systems. 
C)  isolated silos. 
D)  functional islands. 
E)  functional silos. 
A)  islands of automation. 
B)  inefficient systems. 
C)  isolated silos. 
D)  functional islands. 
E)  functional silos.

Question 15

Which of the following is a function of a manufacturing system?

Accepted Answer

A)  Order entry 
B)  Customer service 
C)  Scheduling 
D)  Order management 
E)  Inventory management 
A)  Order entry 
B)  Customer service 
C)  Scheduling 
D)  Order management 
E)  Inventory management

Question 16

Order entry is usually found in the accounting functional systems.

Accepted Answer

A) True 
 B)False

Question 17

________ are used by non-manufacturers,such as distributors and retailers.

Accepted Answer

A)  Human resource systems 
B)  Manufacturing systems 
C)  Accounting systems 
D)  Operations systems 
E)  Marketing and sales systems 
A)  Human resource systems 
B)  Manufacturing systems 
C)  Accounting systems 
D)  Operations systems 
E)  Marketing and sales systems

Question 18

Customer service is typically part of the marketing and sales function.

Accepted Answer

A) True 
 B)False

Question 19

_______ combines functional systems by using software bridges to connect different functional systems.

Accepted Answer

A)  EAI 
B)  ERP 
C)  CRM 
D)  SAP R/3 
E)  MIS 
A)  EAI 
B)  ERP 
C)  CRM 
D)  SAP R/3 
E)  MIS

Question 20

When implementing a system such as SAP companies must (can)

Accepted Answer

A)  experience substantial change. 
B)  save money. 
C)  experience its primary benefits from the software 
D)  adhere to industry standard processes. 
E)  continue to use all their own business process standards. 
A)  experience substantial change. 
B)  save money. 
C)  experience its primary benefits from the software 
D)  adhere to industry standard processes. 
E)  continue to use all their own business process standards.

What is an enterprise resource planning system?

What is a CRM system?

Enterprise Resource Planning software uses one database to connect the functional areas.

What is a supply chain?

What is an industry standard process?

Customer Relationship Management (CRM)is an example of a cross-functional system.

Which of the following is involved in supply chain management?

________ systems link up all the processes that touch the customer.

The elimination of the middle layer in a supply chain is called

Interorganizational systems that enable companies to efficiently handle the flow of goods from suppliers to customer are known as

Systems that are used by two or more related companies are referred to as

Sales management applications support

________ is a business process for managing all contacts between an organization and its suppliers.

Functional applications are sometimes call

Which of the following is a function of a manufacturing system?

Order entry is usually found in the accounting functional systems.

________ are used by non-manufacturers,such as distributors and retailers.

Customer service is typically part of the marketing and sales function.

_______ combines functional systems by using software bridges to connect different functional systems.

When implementing a system such as SAP companies must (can)

Information Systems and You

Business Process Management and Decision Making

Productivity, innovation and Strategy

Hardware and Software

Database and Content Management

Networks and Collaboration

Decision Making and Business Intelligence

E-Commerce, social Networking and Web 2.0

Acquiring Information Systems Through Projects

Structure, governance and Ethics

Managing Information Security and Privacy

Business Process Modeling: Techniques, Rules, and Applications

Excel Basics: Understanding Spreadsheets, Cells, and Formulas

Database Design and Entity Relationships

Creating and Utilizing Forms, Queries, and Reports in MS Access

Understanding MS Project: Features and Functions

Filters

Exam 7: Competitive Advantage and Business Proces

What is an enterprise resource planning system?

What is a CRM system?

Enterprise Resource Planning software uses one database to connect the functional areas.

What is a supply chain?

What is an industry standard process?

Customer Relationship Management (CRM)is an example of a cross-functional system.

Which of the following is involved in supply chain management?

________ systems link up all the processes that touch the customer.

The elimination of the middle layer in a supply chain is called

Interorganizational systems that enable companies to efficiently handle the flow of goods from suppliers to customer are known as

Systems that are used by two or more related companies are referred to as

Sales management applications support

________ is a business process for managing all contacts between an organization and its suppliers.

Functional applications are sometimes call

Which of the following is a function of a manufacturing system?

Order entry is usually found in the accounting functional systems.

________ are used by non-manufacturers,such as distributors and retailers.

Customer service is typically part of the marketing and sales function.

_______ combines functional systems by using software bridges to connect different functional systems.

When implementing a system such as SAP companies must (can)

Information Systems and You

Business Process Management and Decision Making

Productivity, innovation and Strategy

Hardware and Software

Database and Content Management

Networks and Collaboration

Decision Making and Business Intelligence

E-Commerce, social Networking and Web 2.0

Acquiring Information Systems Through Projects

Structure, governance and Ethics

Managing Information Security and Privacy

Business Process Modeling: Techniques, Rules, and Applications

Excel Basics: Understanding Spreadsheets, Cells, and Formulas

Database Design and Entity Relationships

Creating and Utilizing Forms, Queries, and Reports in MS Access

Understanding MS Project: Features and Functions

Filters