Question 1

Which of the following contains the elements of the customer life cycle?

Accepted Answer

A)  Marketing, Customer acquisition, Relationship management, Customer service 
B)  Customer acquisition, Loss/churn, Accounts receivable, Customer service 
C)  Loss /churn, Relationship management, Marketing, Accounts receivable 
D)  Relationship management, Accounts payable, Loss/churn, Marketing 
E)  Loss/Churn, Relationship management, Customer acquisition, Marketing 
A)  Marketing, Customer acquisition, Relationship management, Customer service 
B)  Customer acquisition, Loss/churn, Accounts receivable, Customer service 
C)  Loss /churn, Relationship management, Marketing, Accounts receivable 
D)  Relationship management, Accounts payable, Loss/churn, Marketing 
E)  Loss/Churn, Relationship management, Customer acquisition, Marketing

Question 2

ERP uses

Accepted Answer

A)  integration to manage the 5 different databases in a typical company. 
B)  pull-push production planning. 
C)  customized programming to adapt to the purchaser's way of doing business. 
D)  one centralized database. 
E)  undocumented, brand new software. 
A)  integration to manage the 5 different databases in a typical company. 
B)  pull-push production planning. 
C)  customized programming to adapt to the purchaser's way of doing business. 
D)  one centralized database. 
E)  undocumented, brand new software.

Question 3

The operations function handles order entry and inventory management.

Accepted Answer

A) True 
 B)False

Question 4

In the last 10 years,all companies have entirely switched from functional systems to fullly integrated or cross-functional systems.

Accepted Answer

A) True 
 B)False

Question 5

One of the problems of functional systems is that data stored for different functional areas may be inconsistent and

Accepted Answer

A)  incomplete. 
B)  redundant. 
C)  outdated. 
D)  not integrated 
E)  disjointed. 
A)  incomplete. 
B)  redundant. 
C)  outdated. 
D)  not integrated 
E)  disjointed.

Question 6

Which of the following are examples of accounting functional systems?

Accepted Answer

A)  Lead tracking 
B)  Inventory management 
C)  Sales forecasting 
D)  Manufacturing operations 
E)  Accounts receivable 
A)  Lead tracking 
B)  Inventory management 
C)  Sales forecasting 
D)  Manufacturing operations 
E)  Accounts receivable

Question 7

Which of the following is not a driver of supply chain management performance?

Accepted Answer

A)  Information 
B)  Transportation 
C)  Facilities 
D)  Hardware 
E)  Inventory 
A)  Information 
B)  Transportation 
C)  Facilities 
D)  Hardware 
E)  Inventory

Question 8

Using MIS,one way to gain competitive advantage is to enhance the product or service by applying technological change.

Accepted Answer

A) True 
 B)False

Question 9

________ support the business processes of attracting,selling,managing,delivering,and supporting customers.

Accepted Answer

A)  Enterprise Resource Planning Systems 
B)  Value Chain Management Systems 
C)  Supplier Relationship Management Systems 
D)  Supply Chain Management Systems 
E)  Customer Relationship Management Systems 
A)  Enterprise Resource Planning Systems 
B)  Value Chain Management Systems 
C)  Supplier Relationship Management Systems 
D)  Supply Chain Management Systems 
E)  Customer Relationship Management Systems

Question 10

Independent,isolated systems are good for making businesses more efficient today.

Accepted Answer

A) True 
 B)False

Question 11

The internet and database management systems have allowed manufacturers like Dell to sell directly to consumers.This is called

Accepted Answer

A)  direct marketing 
B)  B2G sales 
C)  disintermediation 
D)  integrated CRM 
E)  eBay 
A)  direct marketing 
B)  B2G sales 
C)  disintermediation 
D)  integrated CRM 
E)  eBay

Question 12

What is a SRM system?

Accepted Answer

A supplier relationship manage

Question 13

It is not possible to improve business processes without technological change.

Accepted Answer

A) True 
 B)False

Question 14

If the order entry system defines part numbers using a 6-digit code and the inventory system defines part numbers using an 8 digit code,the data must be ________ in order for the two systems to share data.

Accepted Answer

A)  recombined 
B)  imported 
C)  re-structured 
D)  updated 
E)  converted 
A)  recombined 
B)  imported 
C)  re-structured 
D)  updated 
E)  converted

Question 15

An example of integrated,cross functional information system would be _______

Accepted Answer

A)  CASE. 
B)  CAM. 
C)  CAO. 
D)  CRM. 
E)  CAD. 
A)  CASE. 
B)  CAM. 
C)  CAO. 
D)  CRM. 
E)  CAD.

Question 16

ERP systems handle

Accepted Answer

A)  mainly HR functions. 
B)  mainly sales tracking. 
C)  only accounting. 
D)  All of the company's functions. 
E)  sales and accounting. 
A)  mainly HR functions. 
B)  mainly sales tracking. 
C)  only accounting. 
D)  All of the company's functions. 
E)  sales and accounting.

Question 17

Lead tracking is an application that is traditionally run in the functional area of

Accepted Answer

A)  operations. 
B)  sales and marketing. 
C)  manufacturing. 
D)  accounting and finance. 
E)  human resources. 
A)  operations. 
B)  sales and marketing. 
C)  manufacturing. 
D)  accounting and finance. 
E)  human resources.

Question 18

In a functional system,the data required to answer queries from and about customers is contained within the order management system so links to other systems are not necessary.

Accepted Answer

A) True 
 B)False

Question 19

The purpose of relationship management applications is to

Accepted Answer

A)  extend social marketing effectiveness. 
B)  reduce accounts receivable. 
C)  advertise promotions in a timely way. 
D)  get new customers. 
E)  maximize the value of the existing customer base. 
A)  extend social marketing effectiveness. 
B)  reduce accounts receivable. 
C)  advertise promotions in a timely way. 
D)  get new customers. 
E)  maximize the value of the existing customer base.

Question 20

Companies selling to other companies or to government need to fully

Accepted Answer

A)  integrate CRM and SRM systems. 
B)  reach a wider audience. 
C)  integrate ERP systems into their business models. 
D)  become electronic exchanges. 
E)  incorporate non-merchant e-commerce. 
A)  integrate CRM and SRM systems. 
B)  reach a wider audience. 
C)  integrate ERP systems into their business models. 
D)  become electronic exchanges. 
E)  incorporate non-merchant e-commerce.

Which of the following contains the elements of the customer life cycle?

ERP uses

The operations function handles order entry and inventory management.

In the last 10 years,all companies have entirely switched from functional systems to fullly integrated or cross-functional systems.

One of the problems of functional systems is that data stored for different functional areas may be inconsistent and

Which of the following are examples of accounting functional systems?

Which of the following is not a driver of supply chain management performance?

Using MIS,one way to gain competitive advantage is to enhance the product or service by applying technological change.

________ support the business processes of attracting,selling,managing,delivering,and supporting customers.

Independent,isolated systems are good for making businesses more efficient today.

The internet and database management systems have allowed manufacturers like Dell to sell directly to consumers.This is called

What is a SRM system?

It is not possible to improve business processes without technological change.

If the order entry system defines part numbers using a 6-digit code and the inventory system defines part numbers using an 8 digit code,the data must be ________ in order for the two systems to share data.

An example of integrated,cross functional information system would be _______

ERP systems handle

Lead tracking is an application that is traditionally run in the functional area of

In a functional system,the data required to answer queries from and about customers is contained within the order management system so links to other systems are not necessary.

The purpose of relationship management applications is to

Companies selling to other companies or to government need to fully

Information Systems and You

Business Process Management and Decision Making

Productivity, innovation and Strategy

Hardware and Software

Database and Content Management

Networks and Collaboration

Decision Making and Business Intelligence

E-Commerce, social Networking and Web 2.0

Acquiring Information Systems Through Projects

Structure, governance and Ethics

Managing Information Security and Privacy

Business Process Modeling: Techniques, Rules, and Applications

Excel Basics: Understanding Spreadsheets, Cells, and Formulas

Database Design and Entity Relationships

Creating and Utilizing Forms, Queries, and Reports in MS Access

Understanding MS Project: Features and Functions

Filters

Exam 7: Competitive Advantage and Business Proces

Which of the following contains the elements of the customer life cycle?

ERP uses

The operations function handles order entry and inventory management.

In the last 10 years,all companies have entirely switched from functional systems to fullly integrated or cross-functional systems.

One of the problems of functional systems is that data stored for different functional areas may be inconsistent and

Which of the following are examples of accounting functional systems?

Which of the following is not a driver of supply chain management performance?

Using MIS,one way to gain competitive advantage is to enhance the product or service by applying technological change.

________ support the business processes of attracting,selling,managing,delivering,and supporting customers.

Independent,isolated systems are good for making businesses more efficient today.

The internet and database management systems have allowed manufacturers like Dell to sell directly to consumers.This is called

What is a SRM system?

It is not possible to improve business processes without technological change.

If the order entry system defines part numbers using a 6-digit code and the inventory system defines part numbers using an 8 digit code,the data must be ________ in order for the two systems to share data.

An example of integrated,cross functional information system would be _______

ERP systems handle

Lead tracking is an application that is traditionally run in the functional area of

In a functional system,the data required to answer queries from and about customers is contained within the order management system so links to other systems are not necessary.

The purpose of relationship management applications is to

Companies selling to other companies or to government need to fully

Information Systems and You

Business Process Management and Decision Making

Productivity, innovation and Strategy

Hardware and Software

Database and Content Management

Networks and Collaboration

Decision Making and Business Intelligence

E-Commerce, social Networking and Web 2.0

Acquiring Information Systems Through Projects

Structure, governance and Ethics

Managing Information Security and Privacy

Business Process Modeling: Techniques, Rules, and Applications

Excel Basics: Understanding Spreadsheets, Cells, and Formulas

Database Design and Entity Relationships

Creating and Utilizing Forms, Queries, and Reports in MS Access

Understanding MS Project: Features and Functions

Filters