Question 1

Clinical Information systems (CIS) technology programs are:

Accepted Answer

A) Produced by a large number of companies. 
B) Very limited in terms of usefulness. 
C) Not considered useful for strategic management. 
D) Now beginning to appear in health care. 
A) Produced by a large number of companies. 
B) Very limited in terms of usefulness. 
C) Not considered useful for strategic management. 
D) Now beginning to appear in health care.

Question 2

Which tool is effective for analyzing the steps of a complex process?

Accepted Answer

A) Pareto chart 
B) Flow chart 
C) Fishbone diagram 
D) Histogram 
A) Pareto chart 
B) Flow chart 
C) Fishbone diagram 
D) Histogram

Question 3

The terms, terminology and processes relating to quality and performance improvement have evolved over time. Select a currently used term and process that is correctly matched with its previously used term.

Accepted Answer

A) Quality Improvement (current term): Performance Improvement (previous term) 
B) Quality Control (current term): Quality Improvement (previous term) 
C) Quality Assurance (current term): Continuous Quality Assurance(previous term) 
D) Quality Management (current term): Total Quality Management (previous term) 
A) Quality Improvement (current term): Performance Improvement (previous term) 
B) Quality Control (current term): Quality Improvement (previous term) 
C) Quality Assurance (current term): Continuous Quality Assurance(previous term) 
D) Quality Management (current term): Total Quality Management (previous term)

Question 4

The Indian Health Service:

Accepted Answer

A) Was established in 1955 within the U.S. Department of Health and Human Services. 
B) Was established in 1965 within the U.S. Department of Health and Human Services. 
C) Was established in 1955 within the U.S. Bureau of Indian Affairs. 
D) Was established in 1965 within the U.S. Bureau of Indian Affairs. 
A) Was established in 1955 within the U.S. Department of Health and Human Services. 
B) Was established in 1965 within the U.S. Department of Health and Human Services. 
C) Was established in 1955 within the U.S. Bureau of Indian Affairs. 
D) Was established in 1965 within the U.S. Bureau of Indian Affairs.

Question 5

Which is a potential source of organizational conflict?

Accepted Answer

A) A member's inability to establish priorities 
B) A staff member's inability to resolve a personal ethical dilemma 
C) Blurring of roles within an empowered organization 
D) A failure of staff members to resolve staffing and scheduling conflicts 
A) A member's inability to establish priorities 
B) A staff member's inability to resolve a personal ethical dilemma 
C) Blurring of roles within an empowered organization 
D) A failure of staff members to resolve staffing and scheduling conflicts

Question 6

Which patient population is at greatest risk for a medical errors?

Accepted Answer

A) An elderly visitor who uses a walker 
B) A non-compliant but alert elderly diabetic patient 
C) A patient with a language barrier 
D) An adolescent after an auto accident 
A) An elderly visitor who uses a walker 
B) A non-compliant but alert elderly diabetic patient 
C) A patient with a language barrier 
D) An adolescent after an auto accident

Question 7

Which American Nurses Credentialing Center (ANCC) certification validates the competency of nurses working in the area of information technology?

Accepted Answer

A) Health Information 
B) Health Technology 
C) Nursing Informatics 
D) Nursing Technology 
A) Health Information 
B) Health Technology 
C) Nursing Informatics 
D) Nursing Technology

Question 8

The primary purpose of contingency plans in business is to:

Accepted Answer

A) Enhance efficiency, effectiveness and timeliness of service despite changes in the external environment. 
B) Enhance efficiency, effectiveness and timeliness of service despite changes in the internal environment. 
C) Reduce redundancies and to maintain quality despite the ever changing internal environment. 
D) Reduce risk and to maintain quality despite the ever changing internal and external environments. 
A) Enhance efficiency, effectiveness and timeliness of service despite changes in the external environment. 
B) Enhance efficiency, effectiveness and timeliness of service despite changes in the internal environment. 
C) Reduce redundancies and to maintain quality despite the ever changing internal environment. 
D) Reduce risk and to maintain quality despite the ever changing internal and external environments.

Question 9

Which hospital document(s) contains information that should serve as an underlying framework for a successful interview?

Accepted Answer

A) The corporate and departmental budgets 
B) The Human Resources Employee Manual 
C) Ancillary and clerical employee job descriptions 
D) The philosophy, mission and goals of the facility 
A) The corporate and departmental budgets 
B) The Human Resources Employee Manual 
C) Ancillary and clerical employee job descriptions 
D) The philosophy, mission and goals of the facility

Question 10

The most common cause of poor problem solving is:

Accepted Answer

A) A failure to accurately define the problem. 
B) The lack of any alternatives for action. 
C) Purposeful inaction and a do nothing attitude. 
D) Group resistance to changes. 
A) A failure to accurately define the problem. 
B) The lack of any alternatives for action. 
C) Purposeful inaction and a do nothing attitude. 
D) Group resistance to changes.

Question 11

Which of the following is a 2012 National Patient Safety Goal for long term care facilities?

Accepted Answer

A) The safety of intravenous therapy 
B) The effectiveness of anticoagulants 
C) The prevention of wrong site surgery 
D) The use of two unique identifiers 
A) The safety of intravenous therapy 
B) The effectiveness of anticoagulants 
C) The prevention of wrong site surgery 
D) The use of two unique identifiers

Question 12

Which of the following statements regarding productivity is accurate?

Accepted Answer

A) The primary factor that affects productivity is the size and mix of the workforce. 
B) There are many factors that can positively or negatively impact productivity. 
C) JCAHO has standards and mathematical methods to determine productivity. 
D) Productivity deceases when the cost of supplies and equipment are decreased. 
A) The primary factor that affects productivity is the size and mix of the workforce. 
B) There are many factors that can positively or negatively impact productivity. 
C) JCAHO has standards and mathematical methods to determine productivity. 
D) Productivity deceases when the cost of supplies and equipment are decreased.

Question 13

Your health care corporation has $1,000,000,000 in total assets and $654,639,098 in total liabilities. What is the Asset/Liability Ratio for your health care corporation based on this data?

Accepted Answer

A) 1.52 
B) 1.53 
C) 0.65 
D) 0.66 
A) 1.52 
B) 1.53 
C) 0.65 
D) 0.66

Question 14

Which statement about orientation and the orientation process is true?

Accepted Answer

A) Orientation is a process, not an event. 
B) The orientation should be 2 days in duration. 
C) Orientation should begin 1 week after hire when staffing is short. 
D) Orientations should only be conducted in the live classroom setting. 
A) Orientation is a process, not an event. 
B) The orientation should be 2 days in duration. 
C) Orientation should begin 1 week after hire when staffing is short. 
D) Orientations should only be conducted in the live classroom setting.

Question 15

Root Cause Analysis must be thorough and credible. What must be done in order for this process to be credible?

Accepted Answer

A) It must identify all risk points. 
B) It must ask a series of "Why" questions. 
C) It must be at least 6 hours in duration. 
D) It must explain "not applicable" causes. 
A) It must identify all risk points. 
B) It must ask a series of "Why" questions. 
C) It must be at least 6 hours in duration. 
D) It must explain "not applicable" causes.

Question 16

Which piece of equipment must all new employees of all departments be taught about during the organization wide, or general, orientation to your medical center?

Accepted Answer

A) The plant's emergency shut off valve 
B) The cafeteria vending machines 
C) The bedside computer system 
D) The proper use of a fire extinguisher 
A) The plant's emergency shut off valve 
B) The cafeteria vending machines 
C) The bedside computer system 
D) The proper use of a fire extinguisher

Question 17

Which of the following is something that you should present with a Power Point slide?

Accepted Answer

A) Narrative staff accounts 
B) A policy 
C) A procedure 
D) Learning objectives 
A) Narrative staff accounts 
B) A policy 
C) A procedure 
D) Learning objectives

Question 18

What is an effective way with which you can prevent procrastination, particularly when it comes to large and complex projects?

Accepted Answer

A) To understand that procrastination results from doing too much 
B) First identify what things are leading to the procrastination 
C) Select and do the most interesting part of the task first 
D) Select and do the easiest part of the task first 
A) To understand that procrastination results from doing too much 
B) First identify what things are leading to the procrastination 
C) Select and do the most interesting part of the task first 
D) Select and do the easiest part of the task first

Question 19

You observe a negative variance in terms of your operating expenses during your monthly review of the departmental budget. After analysis, you have determined that the source of the variance is salaries, specifically overtime salaries. What should you do?

Accepted Answer

A) Praise the staff because they have successfully kept overtime salaries to a minimum. 
B) Immediately report this salary savings to your immediate supervisor. 
C) Work with staff to collaboratively determine ways to decrease the need for overtime. 
D) Nothing at all because this variance is probably not at all accurate. 
A) Praise the staff because they have successfully kept overtime salaries to a minimum. 
B) Immediately report this salary savings to your immediate supervisor. 
C) Work with staff to collaboratively determine ways to decrease the need for overtime. 
D) Nothing at all because this variance is probably not at all accurate.

Question 20

What kind of content most motivates adults to learn during an orientation?

Accepted Answer

A) Content that addresses the adult's long term learning needs 
B) Content that addresses the adult's immediate learning needs 
C) Information that addresses the adult's long term career goals 
D) Information that addresses the adult's short term career goals 
A) Content that addresses the adult's long term learning needs 
B) Content that addresses the adult's immediate learning needs 
C) Information that addresses the adult's long term career goals 
D) Information that addresses the adult's short term career goals

Clinical Information systems (CIS) technology programs are:

Which tool is effective for analyzing the steps of a complex process?

The terms, terminology and processes relating to quality and performance improvement have evolved over time. Select a currently used term and process that is correctly matched with its previously used term.

The Indian Health Service:

Which is a potential source of organizational conflict?

Which patient population is at greatest risk for a medical errors?

Which American Nurses Credentialing Center (ANCC) certification validates the competency of nurses working in the area of information technology?

The primary purpose of contingency plans in business is to:

Which hospital document(s) contains information that should serve as an underlying framework for a successful interview?

The most common cause of poor problem solving is:

Which of the following is a 2012 National Patient Safety Goal for long term care facilities?

Which of the following statements regarding productivity is accurate?

Your health care corporation has $1,000,000,000 in total assets and $654,639,098 in total liabilities. What is the Asset/Liability Ratio for your health care corporation based on this data?

Which statement about orientation and the orientation process is true?

Root Cause Analysis must be thorough and credible. What must be done in order for this process to be credible?

Which piece of equipment must all new employees of all departments be taught about during the organization wide, or general, orientation to your medical center?

Which of the following is something that you should present with a Power Point slide?

What is an effective way with which you can prevent procrastination, particularly when it comes to large and complex projects?

You observe a negative variance in terms of your operating expenses during your monthly review of the departmental budget. After analysis, you have determined that the source of the variance is salaries, specifically overtime salaries. What should you do?

What kind of content most motivates adults to learn during an orientation?

Physical Care

Pyschosocial Care

Role of the Aide

Medical Assisting, NNAAP, and Pharmacological

Finances

HR

Performance

Strategic Management

Financial Management

Midwifery

Filters

Exam 5: Total Factor Productivity, Orientation, and Health Care

Clinical Information systems (CIS) technology programs are:

Which tool is effective for analyzing the steps of a complex process?

The terms, terminology and processes relating to quality and performance improvement have evolved over time. Select a currently used term and process that is correctly matched with its previously used term.

The Indian Health Service:

Which is a potential source of organizational conflict?

Which patient population is at greatest risk for a medical errors?

Which American Nurses Credentialing Center (ANCC) certification validates the competency of nurses working in the area of information technology?

The primary purpose of contingency plans in business is to:

Which hospital document(s) contains information that should serve as an underlying framework for a successful interview?

The most common cause of poor problem solving is:

Which of the following is a 2012 National Patient Safety Goal for long term care facilities?

Which of the following statements regarding productivity is accurate?

Your health care corporation has $1,000,000,000 in total assets and $654,639,098 in total liabilities. What is the Asset/Liability Ratio for your health care corporation based on this data?

Which statement about orientation and the orientation process is true?

Root Cause Analysis must be thorough and credible. What must be done in order for this process to be credible?

Which piece of equipment must all new employees of all departments be taught about during the organization wide, or general, orientation to your medical center?

Which of the following is something that you should present with a Power Point slide?

What is an effective way with which you can prevent procrastination, particularly when it comes to large and complex projects?

You observe a negative variance in terms of your operating expenses during your monthly review of the departmental budget. After analysis, you have determined that the source of the variance is salaries, specifically overtime salaries. What should you do?

What kind of content most motivates adults to learn during an orientation?

Physical Care

Pyschosocial Care

Role of the Aide

Medical Assisting, NNAAP, and Pharmacological

Finances

HR

Performance

Strategic Management

Financial Management

Midwifery

Filters