Question 1

Quality deals not only products and services but also includes people, processes, and environments.

Accepted Answer

A) True 
 B)False  True

Question 2

Quality management has to future in the 21st century.

Accepted Answer

A) True 
 B)False  False

Question 3

Efficiency and innovation are two building blocks of competitive advantage.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following functions is part of the Juran Trilogy?

Accepted Answer

A)  Pareto Principle 
B)  Quality planning 
C)  Unity of purpose 
D)  Six Sigma Program 
A)  Pareto Principle 
B)  Quality planning 
C)  Unity of purpose 
D)  Six Sigma Program

Question 5

Today's consumers define quality as being flawless and having all of the attributes they want in just the way they want them.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is a trend that will shape the future of quality management?

Accepted Answer

A)  The Deming Cycle. 
B)  The Juran Trilogy. 
C)  Global economy. 
D)  Increasing global competition. 
A)  The Deming Cycle. 
B)  The Juran Trilogy. 
C)  Global economy. 
D)  Increasing global competition.

Question 7

Customers want an excellent product or service from an organization that also provides:

Accepted Answer

A)  The Deming Cycle 
B)  Quick fixes 
C)  Reliable delivery and after purchase support 
D)  Stamps 
A)  The Deming Cycle 
B)  Quick fixes 
C)  Reliable delivery and after purchase support 
D)  Stamps

Question 8

Crosby's Quality Vaccine consists of three ingredients. Which of the following is not one of the three ingredients?

Accepted Answer

A)  Teamwork 
B)  Education 
C)  Determination 
D)  Implementation 
A)  Teamwork 
B)  Education 
C)  Determination 
D)  Implementation

Question 9

According to the Three-Legged Stool of Total Quality, the seat of the stool is customer focus.

Accepted Answer

A) True 
 B)False

Question 10

Joseph M. Juran is best known for the Seven Deadly Diseases.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following certifications is for managers who lead and champion continual-process improvement initiatives?

Accepted Answer

A)  Calibration technician 
B)  Six Sigma Green Belt 
C)  Manager of Quality/Organizational Excellence 
D)  Quality Process Analyst 
A)  Calibration technician 
B)  Six Sigma Green Belt 
C)  Manager of Quality/Organizational Excellence 
D)  Quality Process Analyst

Question 12

Peak performance is essential to organizations that operate in a globally competitive environment.

Accepted Answer

A) True 
 B)False

Question 13

The total quality approach has which of the following characteristics?

Accepted Answer

A)  Teamwork 
B)  Obsession with quantity 
C)  Confusion and poor leadership 
D)  One employee in charge 
A)  Teamwork 
B)  Obsession with quantity 
C)  Confusion and poor leadership 
D)  One employee in charge

Question 14

The concept that drives the need for Total Quality is competitiveness.

Accepted Answer

A) True 
 B)False

Quality deals not only products and services but also includes people, processes, and environments.

Quality management has to future in the 21^st century.

Efficiency and innovation are two building blocks of competitive advantage.

Which of the following functions is part of the Juran Trilogy?

Today's consumers define quality as being flawless and having all of the attributes they want in just the way they want them.

Which of the following is a trend that will shape the future of quality management?

Customers want an excellent product or service from an organization that also provides:

Crosby's Quality Vaccine consists of three ingredients. Which of the following is not one of the three ingredients?

According to the Three-Legged Stool of Total Quality, the seat of the stool is customer focus.

Joseph M. Juran is best known for the Seven Deadly Diseases.

Which of the following certifications is for managers who lead and champion continual-process improvement initiatives?

Peak performance is essential to organizations that operate in a globally competitive environment.

The total quality approach has which of the following characteristics?

The concept that drives the need for Total Quality is competitiveness.

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Quality Management, Ethics, and Corporate Social Responsibility

Partnering and Strategic Alliances

Quality Culture: Changing Hearts, Minds, and Attitudes

Customer Satisfaction, Retention, and Loyalty

Employee Empowerment

Leadership and Change

Team Building and Teamwork

Effective Communication

Education and Training

Overcoming Politics, Negativity, and Conflict in the Workplace

Iso 9000 and Total Quality: the Relationship

Overview of Total Quality Tools

Problem Solving and Decision Making

Quality Function Deployment

Optimizing and Controlling Processes Through Statistical Process Control

Continual Improvement Methods With Six Sigma, Lean, Lean Six Sigma, and More

Benchmarking

Just-In-Timelean Manufacturing Jitlean

Implementing Total Quality Management

Filters

Exam 1: The Total Quality Approach to Quality Management

Quality deals not only products and services but also includes people, processes, and environments.

Quality management has to future in the 21st century.

Efficiency and innovation are two building blocks of competitive advantage.

Which of the following functions is part of the Juran Trilogy?

Today's consumers define quality as being flawless and having all of the attributes they want in just the way they want them.

Which of the following is a trend that will shape the future of quality management?

Customers want an excellent product or service from an organization that also provides:

Crosby's Quality Vaccine consists of three ingredients. Which of the following is not one of the three ingredients?

According to the Three-Legged Stool of Total Quality, the seat of the stool is customer focus.

Joseph M. Juran is best known for the Seven Deadly Diseases.

Which of the following certifications is for managers who lead and champion continual-process improvement initiatives?

Peak performance is essential to organizations that operate in a globally competitive environment.

The total quality approach has which of the following characteristics?

The concept that drives the need for Total Quality is competitiveness.

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Quality Management, Ethics, and Corporate Social Responsibility

Partnering and Strategic Alliances

Quality Culture: Changing Hearts, Minds, and Attitudes

Customer Satisfaction, Retention, and Loyalty

Employee Empowerment

Leadership and Change

Team Building and Teamwork

Effective Communication

Education and Training

Overcoming Politics, Negativity, and Conflict in the Workplace

Iso 9000 and Total Quality: the Relationship

Overview of Total Quality Tools

Problem Solving and Decision Making

Quality Function Deployment

Optimizing and Controlling Processes Through Statistical Process Control

Continual Improvement Methods With Six Sigma, Lean, Lean Six Sigma, and More

Benchmarking

Just-In-Timelean Manufacturing Jitlean

Implementing Total Quality Management

Filters

Quality management has to future in the 21^st century.