Question 1

Teams are not coached - they are bossed.

Accepted Answer

A) True 
 B)False  False

Question 2

People in teams will respond to change in the same ways.

Accepted Answer

A) True 
 B)False  False

Question 3

Coaches promote mutual respect among team members and promote cultural diversity.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following strategies counter the negative influences of advisor and followers?

Accepted Answer

A)  Personal identity of members 
B)  Looking for disagreement among advisors 
C)  Relationships among team members 
D)  Follower's identity within the organization 
A)  Personal identity of members 
B)  Looking for disagreement among advisors 
C)  Relationships among team members 
D)  Follower's identity within the organization

Question 5

Which of the following is a personally negative response to conflict?

Accepted Answer

A)  Filing a lawsuit 
B)  Going into denial 
C)  Filing a grievance 
D)  Submitting to mediation 
A)  Filing a lawsuit 
B)  Going into denial 
C)  Filing a grievance 
D)  Submitting to mediation

Question 6

A team must have a mission statement because it explains the team's reason for being.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is a common structural inhibitor to teamwork in organizations?

Accepted Answer

A)  Sensitivity 
B)  Honesty 
C)  Accountability to management 
D)  Tolerance 
A)  Sensitivity 
B)  Honesty 
C)  Accountability to management 
D)  Tolerance

Question 8

A team is a group of people with a common, collective goal.

Accepted Answer

A) True 
 B)False

Question 9

Employees always work well together as a team just because it's the right thing to do.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following strategies are applied in order to be a good team member?

Accepted Answer

A)  Establish ground rules 
B)  Be well prepared and participate 
C)  Identify success criteria 
D)  None of the above 
A)  Establish ground rules 
B)  Be well prepared and participate 
C)  Identify success criteria 
D)  None of the above

Question 11

Which of the following character traits promote successful teamwork?

Accepted Answer

A)  Honesty 
B)  Controlling 
C)  Impatience 
D)  Need to be in-charge (bossy) 
A)  Honesty 
B)  Controlling 
C)  Impatience 
D)  Need to be in-charge (bossy)

Question 12

Which of the following is not classified as a type of team according to Johnson, Katner, and Kikora?

Accepted Answer

A)  Environmental improvement team 
B)  Departmental improvement team 
C)  Process improvement team 
D)  Task force 
A)  Environmental improvement team 
B)  Departmental improvement team 
C)  Process improvement team 
D)  Task force

Teams are not coached - they are bossed.

People in teams will respond to change in the same ways.

Coaches promote mutual respect among team members and promote cultural diversity.

Which of the following strategies counter the negative influences of advisor and followers?

Which of the following is a personally negative response to conflict?

A team must have a mission statement because it explains the team's reason for being.

Which of the following is a common structural inhibitor to teamwork in organizations?

A team is a group of people with a common, collective goal.

Employees always work well together as a team just because it's the right thing to do.

Which of the following strategies are applied in order to be a good team member?

Which of the following character traits promote successful teamwork?

Which of the following is not classified as a type of team according to Johnson, Katner, and Kikora?

The Total Quality Approach to Quality Management

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Quality Management, Ethics, and Corporate Social Responsibility

Partnering and Strategic Alliances

Quality Culture: Changing Hearts, Minds, and Attitudes

Customer Satisfaction, Retention, and Loyalty

Employee Empowerment

Leadership and Change

Effective Communication

Education and Training

Overcoming Politics, Negativity, and Conflict in the Workplace

Iso 9000 and Total Quality: the Relationship

Overview of Total Quality Tools

Problem Solving and Decision Making

Quality Function Deployment

Optimizing and Controlling Processes Through Statistical Process Control

Continual Improvement Methods With Six Sigma, Lean, Lean Six Sigma, and More

Benchmarking

Just-In-Timelean Manufacturing Jitlean

Implementing Total Quality Management

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Exam 10: Team Building and Teamwork

Teams are not coached - they are bossed.

People in teams will respond to change in the same ways.

Coaches promote mutual respect among team members and promote cultural diversity.

Which of the following strategies counter the negative influences of advisor and followers?

Which of the following is a personally negative response to conflict?

A team must have a mission statement because it explains the team's reason for being.

Which of the following is a common structural inhibitor to teamwork in organizations?

A team is a group of people with a common, collective goal.

Employees always work well together as a team just because it's the right thing to do.

Which of the following strategies are applied in order to be a good team member?

Which of the following character traits promote successful teamwork?

Which of the following is not classified as a type of team according to Johnson, Katner, and Kikora?

The Total Quality Approach to Quality Management

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Quality Management, Ethics, and Corporate Social Responsibility

Partnering and Strategic Alliances

Quality Culture: Changing Hearts, Minds, and Attitudes

Customer Satisfaction, Retention, and Loyalty

Employee Empowerment

Leadership and Change

Effective Communication

Education and Training

Overcoming Politics, Negativity, and Conflict in the Workplace

Iso 9000 and Total Quality: the Relationship

Overview of Total Quality Tools

Problem Solving and Decision Making

Quality Function Deployment

Optimizing and Controlling Processes Through Statistical Process Control

Continual Improvement Methods With Six Sigma, Lean, Lean Six Sigma, and More

Benchmarking

Just-In-Timelean Manufacturing Jitlean

Implementing Total Quality Management

Filters