Question 1

Several benchmarking considerations require management's approval before the process can start: commitment to change; funding; personnel; disclosure; and___________.

Accepted Answer

A)  Oversight 
B)  Direction 
C)  Involvement 
D)  Direct supervision 
A)  Oversight 
B)  Direction 
C)  Involvement 
D)  Direct supervision C

Question 2

One of the three phases of benchmarking is:

Accepted Answer

A)  Conclusion 
B)  Postexecution 
C)  Reporting 
D)  None of the above 
A)  Conclusion 
B)  Postexecution 
C)  Reporting 
D)  None of the above B

Question 3

Benchmarking supports total quality by providing the best means for rapid, significant process improvement.

Accepted Answer

A) True 
 B)False  True

Question 4

Benchmarking is considered to be a one-shot process.

Accepted Answer

A) True 
 B)False

Question 5

To achieve best in class, an organization must surpass the performance of the benchmark process

Accepted Answer

A) True 
 B)False

Question 6

Your selection of a benchmarking partner must be from your industry.

Accepted Answer

A) True 
 B)False

Question 7

The first member selected for a benchmarking team should be a process owner.

Accepted Answer

A) True 
 B)False

Question 8

Benchmarking should be used when:

Accepted Answer

A)  Your process is too far behind to catch up with best-in-class through incremental improvement. 
B)  Your process is close to, but not quite as good as, best-in-class. 
C)  When another company sells a product for less than you can. 
D)  When your process is clearly better than your competitor's. 
A)  Your process is too far behind to catch up with best-in-class through incremental improvement. 
B)  Your process is close to, but not quite as good as, best-in-class. 
C)  When another company sells a product for less than you can. 
D)  When your process is clearly better than your competitor's.

Question 9

Which of the following behaviors best describe the concept of benchmarking?

Accepted Answer

A)  Unethical 
B)  Illegal 
C)  Industrial espionage 
D)  None of the above 
A)  Unethical 
B)  Illegal 
C)  Industrial espionage 
D)  None of the above

Question 10

Re-engineering is an appropriate replacement for benchmarking when:

Accepted Answer

A)  Your process is fairly strong relative to best-in-class. 
B)  The best-in-class is not in your industry. 
C)  Your process is not in statistical control, i.e. is unstable. 
D)  Best-in-class is unwilling to cooperate. 
A)  Your process is fairly strong relative to best-in-class. 
B)  The best-in-class is not in your industry. 
C)  Your process is not in statistical control, i.e. is unstable. 
D)  Best-in-class is unwilling to cooperate.

Several benchmarking considerations require management's approval before the process can start: commitment to change; funding; personnel; disclosure; and___________.

One of the three phases of benchmarking is:

Benchmarking supports total quality by providing the best means for rapid, significant process improvement.

Benchmarking is considered to be a one-shot process.

To achieve best in class, an organization must surpass the performance of the benchmark process

Your selection of a benchmarking partner must be from your industry.

The first member selected for a benchmarking team should be a process owner.

Benchmarking should be used when:

Which of the following behaviors best describe the concept of benchmarking?

Re-engineering is an appropriate replacement for benchmarking when:

The Total Quality Approach to Quality Management

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Quality Management, Ethics, and Corporate Social Responsibility

Partnering and Strategic Alliances

Quality Culture: Changing Hearts, Minds, and Attitudes

Customer Satisfaction, Retention, and Loyalty

Employee Empowerment

Leadership and Change

Team Building and Teamwork

Effective Communication

Education and Training

Overcoming Politics, Negativity, and Conflict in the Workplace

Iso 9000 and Total Quality: the Relationship

Overview of Total Quality Tools

Problem Solving and Decision Making

Quality Function Deployment

Optimizing and Controlling Processes Through Statistical Process Control

Continual Improvement Methods With Six Sigma, Lean, Lean Six Sigma, and More

Just-In-Timelean Manufacturing Jitlean

Implementing Total Quality Management

Filters

Exam 20: Benchmarking

Several benchmarking considerations require management's approval before the process can start: commitment to change; funding; personnel; disclosure; and___________.

One of the three phases of benchmarking is:

Benchmarking supports total quality by providing the best means for rapid, significant process improvement.

Benchmarking is considered to be a one-shot process.

To achieve best in class, an organization must surpass the performance of the benchmark process

Your selection of a benchmarking partner must be from your industry.

The first member selected for a benchmarking team should be a process owner.

Benchmarking should be used when:

Which of the following behaviors best describe the concept of benchmarking?

Re-engineering is an appropriate replacement for benchmarking when:

The Total Quality Approach to Quality Management

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Quality Management, Ethics, and Corporate Social Responsibility

Partnering and Strategic Alliances

Quality Culture: Changing Hearts, Minds, and Attitudes

Customer Satisfaction, Retention, and Loyalty

Employee Empowerment

Leadership and Change

Team Building and Teamwork

Effective Communication

Education and Training

Overcoming Politics, Negativity, and Conflict in the Workplace

Iso 9000 and Total Quality: the Relationship

Overview of Total Quality Tools

Problem Solving and Decision Making

Quality Function Deployment

Optimizing and Controlling Processes Through Statistical Process Control

Continual Improvement Methods With Six Sigma, Lean, Lean Six Sigma, and More

Just-In-Timelean Manufacturing Jitlean

Implementing Total Quality Management

Filters