Exam 12: Tools for Assessing and Evaluating Groups

Galanes and Adams say that if you are going to give evaluations of participants you observe during small group meetings to supervisors or the personnel office, it is unwise to let the people you are observing know this. (Such knowledge might put them on guard so that you will not have valid data.)

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Question 1

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Should a consultant stress the positive first

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Question 2

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Imagine that you have a job as an organizational communication specialist in the training department of a large corporation. You've been assigned to serve as nonparticipant consultant observer for meetings of several research and development teams, which conduct applied research to improve products or create new ones. The purpose is to help these teams have more efficient, effective meetings-meetings for sharing and interpreting information, solving problems, making decisions, and implementing new product deigns. How (in what manner) would you make suggestions based on your observations? Remember, most of the participants in the groups are scientists.

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Question 3

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As a nonparticipant consultant observer for the research and development teams, my role would be to observe the dynamics of the meetings and provide suggestions for more efficient and effective communication. Given that most of the participants are scientists, it is important to approach my suggestions in a manner that is respectful of their expertise and knowledge.

First, I would start by closely observing the current communication patterns within the teams. This would involve looking at how information is shared, how problems are addressed, how decisions are made, and how new product designs are implemented. I would take note of any potential areas for improvement, such as long-winded discussions, lack of active listening, or unclear decision-making processes.

Once I have a good understanding of the current communication dynamics, I would then approach the teams with my suggestions. It is important to frame my observations and suggestions in a way that highlights the potential benefits for the teams and the organization as a whole. I would emphasize the importance of clear and concise communication in driving the success of their research and development efforts.

Given the scientific background of the participants, I would also make sure to back up my suggestions with relevant research or case studies that demonstrate the impact of effective communication on project outcomes. This approach would help to build credibility and trust with the teams, as they would see the value in implementing the suggested changes.

Additionally, I would make sure to approach the teams with a collaborative mindset, seeking their input and feedback on the suggested improvements. This would help to ensure that the suggestions are tailored to the specific needs and challenges of each team, and that the teams feel ownership over the changes.

Overall, my approach as a nonparticipant consultant observer would be to observe, analyze, and suggest improvements in a respectful and collaborative manner, with a focus on the benefits of more efficient and effective communication for the research and development teams.

What technique describes a questionnaire given at the end of the meeting to get objective feedback?

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Question 4

Should a consultant correct a problem as soon as you see it

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Question 5

Effective Group Discussion says that being a student of small group interaction requires spending many hours as a nonparticipant observer of small groups.

(True/False)

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Question 6

Which of the following is not recommended as an effective tool for providing feedback as a consultant?

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Question 7

Create a hypothetical Verbal Interaction Diagram for a meeting of an imaginary group of five persons, including a designated chair, who meet in a conference room of the Jonesville Municipal Library at 7:30 P.M. on February 14, 1997.

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Question 8

A nonparticipant observer who intervenes during a large group meeting is called a(n)

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Question 9

Effective Group Discussion claims that it is unethical for a nonparticipant observer to ridicule or make fun of a participant he or she has observed.

(True/False)

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Question 10

Verbal interaction diagrams describe

(Multiple Choice)

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Question 11

An observer who helps participants in a discussion think of and apply beneficial small group communication principles and techniques is called a(n) ______________ observer.

(Multiple Choice)

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Question 12

Should a consultant teach about small group processes

(Multiple Choice)

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Question 13

Rating scales are often included on PMR forms.

(True/False)

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Question 14

A verbal interaction diagram shows who speaks to whom, but not how often.

(True/False)

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Question 15

An observer whose major function was as a critic would report his or her personal evaluations but not ask questions of the group during a critique.

(True/False)

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Question 16

The technique made by an observer to evaluate relationships among members of a group is called

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Question 17

Consultants are advised to: avoid harming group members, tell the truth, make constructive criticisms, and respect the privacy of group members. These standards of personal conduct are also referred to as

(Multiple Choice)

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Question 18

What technique is used to reveal who talks to whom, how often each member participates orally, and whether the group has members who dominate or who do not speak up?

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Question 19

How could you ethically use a group you observed as an example of inefficient or even harmful group behavior?

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Question 20

Showing 1 - 20 of 54

Galanes and Adams say that if you are going to give evaluations of participants you observe during small group meetings to supervisors or the personnel office, it is unwise to let the people you are observing know this. (Such knowledge might put them on guard so that you will not have valid data.)

Should a consultant stress the positive first

What technique describes a questionnaire given at the end of the meeting to get objective feedback?

Should a consultant correct a problem as soon as you see it

Effective Group Discussion says that being a student of small group interaction requires spending many hours as a nonparticipant observer of small groups.

Which of the following is not recommended as an effective tool for providing feedback as a consultant?

Create a hypothetical Verbal Interaction Diagram for a meeting of an imaginary group of five persons, including a designated chair, who meet in a conference room of the Jonesville Municipal Library at 7:30 P.M. on February 14, 1997.

A nonparticipant observer who intervenes during a large group meeting is called a(n)

Effective Group Discussion claims that it is unethical for a nonparticipant observer to ridicule or make fun of a participant he or she has observed.

Verbal interaction diagrams describe

An observer who helps participants in a discussion think of and apply beneficial small group communication principles and techniques is called a(n) ______________ observer.

Should a consultant teach about small group processes

Rating scales are often included on PMR forms.

A verbal interaction diagram shows who speaks to whom, but not how often.

An observer whose major function was as a critic would report his or her personal evaluations but not ask questions of the group during a critique.

The technique made by an observer to evaluate relationships among members of a group is called

Consultants are advised to: avoid harming group members, tell the truth, make constructive criticisms, and respect the privacy of group members. These standards of personal conduct are also referred to as

What technique is used to reveal who talks to whom, how often each member participates orally, and whether the group has members who dominate or who do not speak up?

How could you ethically use a group you observed as an example of inefficient or even harmful group behavior?

The Small Groups in Everyones Life

Human Communication Processes in the Small Group Context

The Small Group As a System

Diversity and the Effects of Culture

The Members and Their Roles

Communication and Group Culture: Tensions, Fantasy, Socialization, Norms, and Climate

Leading Small Groups: Theoretical Perspectives

Leading Small Groups: Practical Tips

Problem Solving and Decision Making in Groups: Theoretical Perspectives

Problem Solving and Decision Making in Groups: Practical Tips and Techniques

Managing Conflict in the Small Group

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