Question 1

The conflict style characterized by a person's denial of the conflict is called

Accepted Answer

A)  competition. 
B)  appeasement. 
C)  compromise. 
D)  avoidance. 
E)  accommodation. 
A)  competition. 
B)  appeasement. 
C)  compromise. 
D)  avoidance. 
E)  accommodation. D

Question 2

Sometimes called non confrontation, the ____________________ style is a passive approach in which a participant expends no energy discussing or exploring options.

Accepted Answer

avoidance

Question 3

Collaboration as a conflict management style that involves ______________. (another name for "collaborating")

Accepted Answer

negotiating, problem solving

Question 4

Some computer programs for group decision making allow members to see all evaluative comments simultaneously.

Accepted Answer

A) True 
 B)False

Question 5

The same situation might be perceived as a conflict by one group member and as conflict-free by another.

Accepted Answer

A) True 
 B)False

Question 6

Americans (from the United States) are strongly against conflict and work hard to avoid it.

Accepted Answer

A) True 
 B)False

Question 7

Different types of conflict are often intermingled during decision-making discussions.

Accepted Answer

A) True 
 B)False

Question 8

The uncooperative, aggressive conflict management style in which one person attempts to dominate or force the outcome to his or her advantage is called the ______________ style of conflict.

Accepted Answer

The answer of The uncooperative, aggressive conflict management style in...

Question 9

What is (are) the negative effect(s) of conflict?

Accepted Answer

A)  Conflict interferes with member motivation. 
B)  Conflict can split a group apart. 
C)  All of these answers are correct. 
D)  Conflict decreases the ability for groups to understand the issues. 
E)  None of these answers are correct. 
A)  Conflict interferes with member motivation. 
B)  Conflict can split a group apart. 
C)  All of these answers are correct. 
D)  Conflict decreases the ability for groups to understand the issues. 
E)  None of these answers are correct.

Question 10

The purpose of starting a task conflict is to

Accepted Answer

A)  gain credibility in the group. 
B)  win an argument about the group goal or best solution. 
C)  to address disagreements over ideas, information, reasoning, or evidence. 
D)  establish norms for reaching consensus decisions. 
E)  get the group to use a better method of group decision making. 
A)  gain credibility in the group. 
B)  win an argument about the group goal or best solution. 
C)  to address disagreements over ideas, information, reasoning, or evidence. 
D)  establish norms for reaching consensus decisions. 
E)  get the group to use a better method of group decision making.

Question 11

A group member believes that his workload is greater than that of other group members. He also resents the idea that at least two other individuals in the group do not seem to be contributing in an equitable fashion. This is an example of

Accepted Answer

A)  conflict. 
B)  affective approaches. 
C)  inequity conflict. 
D)  deviance. 
E)  the distributive approach. 
A)  conflict. 
B)  affective approaches. 
C)  inequity conflict. 
D)  deviance. 
E)  the distributive approach.

Question 12

An all-purpose, integrative strategy in a conflict situation that encourages all participants to collaborate by expressing their needs and searching for alternatives that meet those needs is

Accepted Answer

A)  principled negotiation. 
B)  compromise. 
C)  ethical decision making. 
D)  mediation. 
E)  integration. 
A)  principled negotiation. 
B)  compromise. 
C)  ethical decision making. 
D)  mediation. 
E)  integration.

Question 13

Brian and Cindy are part of a group that couldn't collaborate on a decision. They discovered that if each member of the group gave up something that they could all be relatively satisfied with the decision and, more importantly, they would accomplish their major objective. Their group utilized which conflict management style and tactic?

Accepted Answer

A)  competition 
B)  compromise 
C)  appeasement 
D)  avoidance 
E)  accommodation 
A)  competition 
B)  compromise 
C)  appeasement 
D)  avoidance 
E)  accommodation

Question 14

Members of your group disagree about whether they should make decisions by consensus or whether majority rule should be used. This is an example of

Accepted Answer

A)  relationship conflict. 
B)  collaborative conflict. 
C)  process conflict. 
D)  internal conflict. 
E)  task conflict. 
A)  relationship conflict. 
B)  collaborative conflict. 
C)  process conflict. 
D)  internal conflict. 
E)  task conflict.

Question 15

Is taking a distributive approach to conflict an ethical or unethical approach?

Accepted Answer

A)  usually ethical 
B)  usually unethical 
A)  usually ethical 
B)  usually unethical

Question 16

What conflict style includes everyone giving something up?

Accepted Answer

A)  Competition 
B)  Compromise 
C)  Accommodation 
D)  Avoidance 
E)  Collaboration 
A)  Competition 
B)  Compromise 
C)  Accommodation 
D)  Avoidance 
E)  Collaboration

Question 17

Outline (list in order) the steps in the mediation procedure a leader (or other designated neutral person) can use when a group has deadlocked over a choice of solutions or policies.

Accepted Answer

1. Preparation: The leader should first

Question 18

A passive approach when involved in a conflict is called a(n) ______________ style of conflict.

Accepted Answer

The answer of A passive approach when involved in a...

Question 19

"Appeasement" means that in order to prevent further conflict over an issue, is called ______________.

Accepted Answer

The answer of "Appeasement" means that in order to prevent...

Question 20

Both computer-mediated groups and face-to-face groups display similar amounts of substantive conflict according to recent studies.

Accepted Answer

A) True 
 B)False

The conflict style characterized by a person's denial of the conflict is called

Sometimes called non confrontation, the ____________________ style is a passive approach in which a participant expends no energy discussing or exploring options.

Collaboration as a conflict management style that involves ______________. (another name for "collaborating")

Some computer programs for group decision making allow members to see all evaluative comments simultaneously.

The same situation might be perceived as a conflict by one group member and as conflict-free by another.

Americans (from the United States) are strongly against conflict and work hard to avoid it.

Different types of conflict are often intermingled during decision-making discussions.

The uncooperative, aggressive conflict management style in which one person attempts to dominate or force the outcome to his or her advantage is called the ______________ style of conflict.

What is (are) the negative effect(s) of conflict?

The purpose of starting a task conflict is to

A group member believes that his workload is greater than that of other group members. He also resents the idea that at least two other individuals in the group do not seem to be contributing in an equitable fashion. This is an example of

An all-purpose, integrative strategy in a conflict situation that encourages all participants to collaborate by expressing their needs and searching for alternatives that meet those needs is

Members of your group disagree about whether they should make decisions by consensus or whether majority rule should be used. This is an example of

Is taking a distributive approach to conflict an ethical or unethical approach?

What conflict style includes everyone giving something up?

Outline (list in order) the steps in the mediation procedure a leader (or other designated neutral person) can use when a group has deadlocked over a choice of solutions or policies.

A passive approach when involved in a conflict is called a(n) ______________ style of conflict.

"Appeasement" means that in order to prevent further conflict over an issue, is called ______________.

Both computer-mediated groups and face-to-face groups display similar amounts of substantive conflict according to recent studies.

The Small Groups in Everyones Life

Human Communication Processes in the Small Group Context

The Small Group As a System

Diversity and the Effects of Culture

The Members and Their Roles

Communication and Group Culture: Tensions, Fantasy, Socialization, Norms, and Climate

Leading Small Groups: Theoretical Perspectives

Leading Small Groups: Practical Tips

Problem Solving and Decision Making in Groups: Theoretical Perspectives

Problem Solving and Decision Making in Groups: Practical Tips and Techniques

Tools for Assessing and Evaluating Groups

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Exam 11: Managing Conflict in the Small Group

The conflict style characterized by a person's denial of the conflict is called

Sometimes called non confrontation, the ____________________ style is a passive approach in which a participant expends no energy discussing or exploring options.

Collaboration as a conflict management style that involves ______________. (another name for "collaborating")

Some computer programs for group decision making allow members to see all evaluative comments simultaneously.

The same situation might be perceived as a conflict by one group member and as conflict-free by another.

Americans (from the United States) are strongly against conflict and work hard to avoid it.

Different types of conflict are often intermingled during decision-making discussions.

The uncooperative, aggressive conflict management style in which one person attempts to dominate or force the outcome to his or her advantage is called the ______________ style of conflict.

What is (are) the negative effect(s) of conflict?

The purpose of starting a task conflict is to

A group member believes that his workload is greater than that of other group members. He also resents the idea that at least two other individuals in the group do not seem to be contributing in an equitable fashion. This is an example of

An all-purpose, integrative strategy in a conflict situation that encourages all participants to collaborate by expressing their needs and searching for alternatives that meet those needs is

Members of your group disagree about whether they should make decisions by consensus or whether majority rule should be used. This is an example of

Is taking a distributive approach to conflict an ethical or unethical approach?

What conflict style includes everyone giving something up?

Outline (list in order) the steps in the mediation procedure a leader (or other designated neutral person) can use when a group has deadlocked over a choice of solutions or policies.

A passive approach when involved in a conflict is called a(n) ______________ style of conflict.

"Appeasement" means that in order to prevent further conflict over an issue, is called ______________.

Both computer-mediated groups and face-to-face groups display similar amounts of substantive conflict according to recent studies.

The Small Groups in Everyones Life

Human Communication Processes in the Small Group Context

The Small Group As a System

Diversity and the Effects of Culture

The Members and Their Roles

Communication and Group Culture: Tensions, Fantasy, Socialization, Norms, and Climate

Leading Small Groups: Theoretical Perspectives

Leading Small Groups: Practical Tips

Problem Solving and Decision Making in Groups: Theoretical Perspectives

Problem Solving and Decision Making in Groups: Practical Tips and Techniques

Tools for Assessing and Evaluating Groups

Filters