Exam 4: Listening and Learning

Sharice is participating in a financial-management webinar in which the speaker is using unfamiliar terms and jargon, so Sharice asks the speaker to clarify the meaning of what he is saying. Which of the following elements of effective listening is Sharice enacting?

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(Multiple Choice)

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Question 1

Correct Answer:

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Select two of the following obstacles to effective listening: physical noise, psychological noise, pseudolistening, glazing over, rebuttal tendency, closed-mindedness. Compare the two obstacles you have chosen. How are they similar? How are they different?

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Question 2

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Answers will vary, but should include the following main points. Physical noise includes actual sounds that can cause a distraction, such as traffic or a nearby television. Psychological noise includes anything else that can distract us from listening, such as hunger, being cold, or feelings of resentment. Pseudolistening is using feedback behaviors to make it appear as though you are paying attention, even when you are not. Glazing over is allowing your mind to drift while listening to a speaker. The rebuttal tendency involves formulating arguments against a speaker instead of listening to what they have to say. Closed-mindedness involves not listening to someone with whom we disagree. The student might compare and contrast the rebuttal tendency with closed-mindedness, explaining that both involve disagreeing with the speaker but that the rebuttal tendency includes engaging with the speaker, while closed-mindedness involves rejecting and even ignoring the speaker entirely.

The average U.S. adult is exposed to more than 350 advertising messages each day.

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(True/False)

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Question 3

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True

If you have a people-oriented style of listening, you are typically a trusting person.

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Question 4

Enrique is a 911 dispatcher who fields dozens of calls in an average shift. Because of the urgency of his work, Enrique prefers that callers give short answers that get to the point fast. Enrique's particular listening style is

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Question 5

Glazing over is the same behavior as pseudolistening.

(True/False)

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Question 6

The stages of effective listening outlined in the HURIER model of listening are hearing, understanding, restating, interpreting, empathizing, and responding.

(True/False)

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Question 7

When we are overwhelmed with the large amount of information we must take in every day, we are experiencing information

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Question 8

If a speaker struggles to communicate with an audience because the audience finds him or her untrustworthy, the speaker lacks

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Question 9

When you filter out certain sounds and information to concentrate only on what you want to hear, you are paying ________ attention.

(Multiple Choice)

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Question 10

If you are stonewalling as a listening response, you are using facial expressions, nods, vocalizations such as "uh-huh," and statements such as "I get what you're saying."

(True/False)

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Question 11

When your goal is to evaluate or analyze what you are hearing, you are engaged in critical listening.

(True/False)

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Question 12

In which of the following situations is someone interpreting information he or she receives?

(Multiple Choice)

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Question 13

Domee, a political strategist, focuses on facts, evidence, and credibility and tends to look at an issue from all sides. Domee's particular listening style is

(Multiple Choice)

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Question 14

Computer salesperson Agueda listens attentively as her coworker Ju describes her frustration over losing her largest account, then says, "That must be so tough for you." Which type of listening is Agueda engaged in?

(Multiple Choice)

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Question 15

Give three examples of how information overload affects your daily life. What strategies have you tried to overcome unnecessary interruptions and be more productive?

(Essay)

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Question 16

Dr. Chopra and a colleague are attending a concert of their favorite classical Indian music. Which of the following type of listening are they engaging in?

(Multiple Choice)

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Question 17

Inspirational listening is listening for pure enjoyment, such as what you might do when listening to a Spotify playlist on a relaxing Sunday afternoon.

(True/False)

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Question 18

Storing something in your memory and then retrieving it later is known as

(Multiple Choice)

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Question 19

Hairstylist Natasha listens attentively to her clients before cutting their hair, in order to get to know them and to make sure she follows their requests. Natasha's particular listening style is

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Question 20

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Sharice is participating in a financial-management webinar in which the speaker is using unfamiliar terms and jargon, so Sharice asks the speaker to clarify the meaning of what he is saying. Which of the following elements of effective listening is Sharice enacting?

Select two of the following obstacles to effective listening: physical noise, psychological noise, pseudolistening, glazing over, rebuttal tendency, closed-mindedness. Compare the two obstacles you have chosen. How are they similar? How are they different?

The average U.S. adult is exposed to more than 350 advertising messages each day.

If you have a people-oriented style of listening, you are typically a trusting person.

Enrique is a 911 dispatcher who fields dozens of calls in an average shift. Because of the urgency of his work, Enrique prefers that callers give short answers that get to the point fast. Enrique's particular listening style is

Glazing over is the same behavior as pseudolistening.

The stages of effective listening outlined in the HURIER model of listening are hearing, understanding, restating, interpreting, empathizing, and responding.

When we are overwhelmed with the large amount of information we must take in every day, we are experiencing information

If a speaker struggles to communicate with an audience because the audience finds him or her untrustworthy, the speaker lacks

When you filter out certain sounds and information to concentrate only on what you want to hear, you are paying ________ attention.

If you are stonewalling as a listening response, you are using facial expressions, nods, vocalizations such as "uh-huh," and statements such as "I get what you're saying."

When your goal is to evaluate or analyze what you are hearing, you are engaged in critical listening.

In which of the following situations is someone interpreting information he or she receives?

Domee, a political strategist, focuses on facts, evidence, and credibility and tends to look at an issue from all sides. Domee's particular listening style is

Computer salesperson Agueda listens attentively as her coworker Ju describes her frustration over losing her largest account, then says, "That must be so tough for you." Which type of listening is Agueda engaged in?

Give three examples of how information overload affects your daily life. What strategies have you tried to overcome unnecessary interruptions and be more productive?

Dr. Chopra and a colleague are attending a concert of their favorite classical Indian music. Which of the following type of listening are they engaging in?

Inspirational listening is listening for pure enjoyment, such as what you might do when listening to a Spotify playlist on a relaxing Sunday afternoon.

Storing something in your memory and then retrieving it later is known as

Hairstylist Natasha listens attentively to her clients before cutting their hair, in order to get to know them and to make sure she follows their requests. Natasha's particular listening style is

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