Question 1

The best way to cultivate credibility as a speaker is by

Accepted Answer

A)  emphasizing your expertise and authority. 
B)  asking for feedback from your audience. 
C)  adopting a warm, personal style. 
D)  understanding and adapting to your audience. 
E)  using appropriate gestures while speaking. 
A)  emphasizing your expertise and authority. 
B)  asking for feedback from your audience. 
C)  adopting a warm, personal style. 
D)  understanding and adapting to your audience. 
E)  using appropriate gestures while speaking. D

Question 2

Zenya tells her boss that she thinks the budget for her project is too low. The content dimension of Zenya's message is that

Accepted Answer

A)  her boss did a poor job at estimating costs. 
B)  she is an inefficient worker. 
C)  the client has unreasonable demands. 
D)  the budget for her project is too low. 
E)  she wants to be transferred to a different project. 
A)  her boss did a poor job at estimating costs. 
B)  she is an inefficient worker. 
C)  the client has unreasonable demands. 
D)  the budget for her project is too low. 
E)  she wants to be transferred to a different project. D

Question 3

Nara, a research associate for an insurance company, is composing an email to her supervisor. She needs to explain why the data assessment she has been working on will not be ready until tomorrow and to apologize for the delay. Her message is an example of ________ communication in the workplace.

Accepted Answer

A)  downward 
B)  upward 
C)  lateral 
D)  informal 
E)  inward 
A)  downward 
B)  upward 
C)  lateral 
D)  informal 
E)  inward B

Question 4

If an English speaker asks a question to a person who does not understand English, has the message been communicated?

Accepted Answer

A)  Yes, because there was a sender and a receiver. 
B)  Yes, because the encoded message was heard. 
C)  Yes, because the speaker understands the meaning of the message. 
D)  No, because there was no receiver. 
E)  No, because the message could not be decoded. 
A)  Yes, because there was a sender and a receiver. 
B)  Yes, because the encoded message was heard. 
C)  Yes, because the speaker understands the meaning of the message. 
D)  No, because there was no receiver. 
E)  No, because the message could not be decoded.

Question 5

Communication about communication is called

Accepted Answer

A)  contextual communication. 
B)  metacommunication. 
C)  interpersonal communication. 
D)  subtextual communication. 
E)  complex communication. 
A)  contextual communication. 
B)  metacommunication. 
C)  interpersonal communication. 
D)  subtextual communication. 
E)  complex communication.

Question 6

Which of the following is an example of low self-monitoring?

Accepted Answer

A)  Julio records his presentations at work so that he can hear how he sounded and observe the audience's reactions. 
B)  Tommy often offends the people around him even though he is unaware that his behavior makes them uncomfortable. 
C)  Erick is so worried that people will react poorly to him that he rarely speaks in public. 
D)  David always makes sure to pay attention to the way people around him are reacting to what he says. 
E)  Zarek researches the dress codes at restaurants before visiting them so that he can fit in. 
A)  Julio records his presentations at work so that he can hear how he sounded and observe the audience's reactions. 
B)  Tommy often offends the people around him even though he is unaware that his behavior makes them uncomfortable. 
C)  Erick is so worried that people will react poorly to him that he rarely speaks in public. 
D)  David always makes sure to pay attention to the way people around him are reacting to what he says. 
E)  Zarek researches the dress codes at restaurants before visiting them so that he can fit in.

Question 7

What is the primary difference between formal and informal professional networks?

Accepted Answer

A)  Formal networks are maintained via face-to-face conversations, whereas informal networks are maintained over email. 
B)  Formal networks are based on strict reporting structures, whereas informal networks consist of voluntary professional connections. 
C)  Formal professional networks are made up of managers and more senior employees, whereas informal networks are reserved for lower-level employees. 
D)  Formal professional networks require membership fees, whereas informal networks are free. 
E)  Formal networks are encouraged by employers, whereas informal networks are discouraged. 
A)  Formal networks are maintained via face-to-face conversations, whereas informal networks are maintained over email. 
B)  Formal networks are based on strict reporting structures, whereas informal networks consist of voluntary professional connections. 
C)  Formal professional networks are made up of managers and more senior employees, whereas informal networks are reserved for lower-level employees. 
D)  Formal professional networks require membership fees, whereas informal networks are free. 
E)  Formal networks are encouraged by employers, whereas informal networks are discouraged.

Question 8

A speaker who knows how to adjust his or her behavior to fit the situation is considered

Accepted Answer

A)  complex. 
B)  implicit. 
C)  ethical. 
D)  credible. 
E)  adaptable. 
A)  complex. 
B)  implicit. 
C)  ethical. 
D)  credible. 
E)  adaptable.

Question 9

The best way to determine if a message is effective is to consider

Accepted Answer

A)  how long it takes for the listener to understand. 
B)  whether it makes the speaker look good or bad. 
C)  how well it achieves the speaker's goals. 
D)  whether the language is original or clichéd. 
E)  whether the listener smiles or frowns. 
A)  how long it takes for the listener to understand. 
B)  whether it makes the speaker look good or bad. 
C)  how well it achieves the speaker's goals. 
D)  whether the language is original or clichéd. 
E)  whether the listener smiles or frowns.

Question 10

Which of the following is a characteristic of formal professional networks?

Accepted Answer

A)  lack of accountability 
B)  fluctuating responsibilities 
C)  informal communication 
D)  clear lines of authority 
E)  membership fees 
A)  lack of accountability 
B)  fluctuating responsibilities 
C)  informal communication 
D)  clear lines of authority 
E)  membership fees

Question 11

Which of the following statements about the communication process in a two-person conversation is true?

Accepted Answer

A)  The person who initiates the conversation is the sender, whereas the other person is the receiver. 
B)  The person who initiates the conversation is the receiver, whereas the other person is the sender. 
C)  Neither person in the conversation is a sender; both are receivers. 
D)  Neither person in the conversation is a receiver; both are senders. 
E)  Both people in the conversation are simultaneously senders and receivers. 
A)  The person who initiates the conversation is the sender, whereas the other person is the receiver. 
B)  The person who initiates the conversation is the receiver, whereas the other person is the sender. 
C)  Neither person in the conversation is a sender; both are receivers. 
D)  Neither person in the conversation is a receiver; both are senders. 
E)  Both people in the conversation are simultaneously senders and receivers.

Question 12

In a business communications context, the initialism EQ stands for

Accepted Answer

A)  engineering quality. 
B)  emotional quotient. 
C)  energy quota. 
D)  empathy quiz. 
E)  employee quorum. 
A)  engineering quality. 
B)  emotional quotient. 
C)  energy quota. 
D)  empathy quiz. 
E)  employee quorum.

Question 13

Most companies have a written code of conduct meant to shape their employees' behavior at work.

Accepted Answer

A) True 
 B)False

Question 14

List the three types of noise that can interfere with communication and explain their differences.

Accepted Answer

The three types of noise that can interf

Question 15

Vera is a highly successful customer service manager because she is very skilled at putting herself in the customers' shoes and understanding how they feel. Vera has a high level of

Accepted Answer

A)  cognitive complexity. 
B)  adaptability. 
C)  accountability. 
D)  empathy. 
E)  integrity. 
A)  cognitive complexity. 
B)  adaptability. 
C)  accountability. 
D)  empathy. 
E)  integrity.

Question 16

What is the relationship between words and ideas?

Accepted Answer

Although words and ideas are both import

Question 17

The building blocks of language are

Accepted Answer

A)  ideas. 
B)  facial expressions. 
C)  words. 
D)  sounds. 
E)  gestures. 
A)  ideas. 
B)  facial expressions. 
C)  words. 
D)  sounds. 
E)  gestures.

Question 18

The ability to understand and manage one's own emotions, and to recognize the emotions of others, is known as

Accepted Answer

A)  self-monitoring. 
B)  accountability. 
C)  metacommunication. 
D)  emotional intelligence. 
E)  intellectual complexity. 
A)  self-monitoring. 
B)  accountability. 
C)  metacommunication. 
D)  emotional intelligence. 
E)  intellectual complexity.

Question 19

Ethical communication is communication that is focused on

Accepted Answer

A)  asserting dominance over others. 
B)  maximizing profits and minimizing risk. 
C)  treating people fairly and honestly. 
D)  hiding one's personal flaws and failures. 
E)  advancing one's career at all costs. 
A)  asserting dominance over others. 
B)  maximizing profits and minimizing risk. 
C)  treating people fairly and honestly. 
D)  hiding one's personal flaws and failures. 
E)  advancing one's career at all costs.

Question 20

At a strategy meeting, Juan's boss tells everyone not to discuss the strategy with clients until it has been approved by the chief marketing officer. This is an example of a(n) ________ rule.

Accepted Answer

A)  implicit 
B)  abstract 
C)  nonverbal 
D)  explicit 
E)  dimensional 
A)  implicit 
B)  abstract 
C)  nonverbal 
D)  explicit 
E)  dimensional

The best way to cultivate credibility as a speaker is by

Zenya tells her boss that she thinks the budget for her project is too low. The content dimension of Zenya's message is that

Nara, a research associate for an insurance company, is composing an email to her supervisor. She needs to explain why the data assessment she has been working on will not be ready until tomorrow and to apologize for the delay. Her message is an example of ________ communication in the workplace.

If an English speaker asks a question to a person who does not understand English, has the message been communicated?

Communication about communication is called

Which of the following is an example of low self-monitoring?

What is the primary difference between formal and informal professional networks?

A speaker who knows how to adjust his or her behavior to fit the situation is considered

The best way to determine if a message is effective is to consider

Which of the following is a characteristic of formal professional networks?

Which of the following statements about the communication process in a two-person conversation is true?

In a business communications context, the initialism EQ stands for

Most companies have a written code of conduct meant to shape their employees' behavior at work.

List the three types of noise that can interfere with communication and explain their differences.

Vera is a highly successful customer service manager because she is very skilled at putting herself in the customers' shoes and understanding how they feel. Vera has a high level of

What is the relationship between words and ideas?

The building blocks of language are

The ability to understand and manage one's own emotions, and to recognize the emotions of others, is known as

Ethical communication is communication that is focused on

At a strategy meeting, Juan's boss tells everyone not to discuss the strategy with clients until it has been approved by the chief marketing officer. This is an example of a(n) ________ rule.

Culture, Diversity, and Global Engagement

Verbal and Nonverbal Messages

Listening and Learning

Perspective Taking

Effective Team Communication

Effective Meetings

Career Communication

Interviewing Successfully

Writing Across Media

Major Goals for Presentations

Planning and Crafting Presentations

Finding Support for Your Presentation Goals

Rehearsing and Delivering Successful Presentations

Grammar and Spelling

Filters

Exam 1: Communicating for Professional Success

The best way to cultivate credibility as a speaker is by

Zenya tells her boss that she thinks the budget for her project is too low. The content dimension of Zenya's message is that

Nara, a research associate for an insurance company, is composing an email to her supervisor. She needs to explain why the data assessment she has been working on will not be ready until tomorrow and to apologize for the delay. Her message is an example of ________ communication in the workplace.

If an English speaker asks a question to a person who does not understand English, has the message been communicated?

Communication about communication is called

Which of the following is an example of low self-monitoring?

What is the primary difference between formal and informal professional networks?

A speaker who knows how to adjust his or her behavior to fit the situation is considered

The best way to determine if a message is effective is to consider

Which of the following is a characteristic of formal professional networks?

Which of the following statements about the communication process in a two-person conversation is true?

In a business communications context, the initialism EQ stands for

Most companies have a written code of conduct meant to shape their employees' behavior at work.

List the three types of noise that can interfere with communication and explain their differences.

Vera is a highly successful customer service manager because she is very skilled at putting herself in the customers' shoes and understanding how they feel. Vera has a high level of

What is the relationship between words and ideas?

The building blocks of language are

The ability to understand and manage one's own emotions, and to recognize the emotions of others, is known as

Ethical communication is communication that is focused on

At a strategy meeting, Juan's boss tells everyone not to discuss the strategy with clients until it has been approved by the chief marketing officer. This is an example of a(n) ________ rule.

Culture, Diversity, and Global Engagement

Verbal and Nonverbal Messages

Listening and Learning

Perspective Taking

Effective Team Communication

Effective Meetings

Career Communication

Interviewing Successfully

Writing Across Media

Major Goals for Presentations

Planning and Crafting Presentations

Finding Support for Your Presentation Goals

Rehearsing and Delivering Successful Presentations

Grammar and Spelling

Filters