Question 1

Which of the following strategies would be a good way to learn how to express yourself nonverbally?

Accepted Answer

A)  Play solitaire. 
B)  Play soccer. 
C)  Play charades. 
D)  Play hide and seek. 
E)  Play board games. 
A)  Play solitaire. 
B)  Play soccer. 
C)  Play charades. 
D)  Play hide and seek. 
E)  Play board games. C

Question 2

English speakers use the word house and Spanish speakers use the word casa to indicate the same concept: a residence people live in. This is an example of how language

Accepted Answer

A)  is governed by rules. 
B)  is symbolic. 
C)  has layers of meaning. 
D)  varies in clarity. 
E)  is ambiguous. 
A)  is governed by rules. 
B)  is symbolic. 
C)  has layers of meaning. 
D)  varies in clarity. 
E)  is ambiguous. B

Question 3

Isabel is meeting with her employee Bill in her office. Describe at least three ways that she could nonverbally express her authority, using examples drawn from oculesics, haptics, chronemics, or artifacts.

Accepted Answer

Student answers may vary. Isabel could make Bill wait before the appointment (an example of chronemics, using time); invite him into a very plush and expensively decorated office (an example of artifacts, using objects); make steady eye contact (an example of oculesics, using eye behavior); or guide Bill to his seat with a gentle push on his back (an example of haptics, using touch).

Question 4

Wei is giving a presentation to his firm's CEO about the business's options for upgrading its facility. Wei says, "As you can see here, we have two options. Option One is the fastest, but will significantly interfere with operations. Option Two will take longer, but will be less disruptive." Wei's CEO responds by saying "I like that one."
Wei's CEO is using

Accepted Answer

A)  symbolic language. 
B)  semantic language. 
C)  abstract language. 
D)  structured language. 
E)  ambiguous language. 
A)  symbolic language. 
B)  semantic language. 
C)  abstract language. 
D)  structured language. 
E)  ambiguous language.

Question 5

Phonological language rules help us understand how to pronounce words.

Accepted Answer

A) True 
 B)False

Question 6

People in Western cultures are likely to maintain a(n) ________ distance when they first meet their coworkers.

Accepted Answer

A)  social 
B)  personal 
C)  intimate 
D)  public 
E)  familiar 
A)  social 
B)  personal 
C)  intimate 
D)  public 
E)  familiar

Question 7

The words "very" or "really" are examples of disclaimers in powerless speech.

Accepted Answer

A) True 
 B)False

Question 8

Speakers who use complex language while presenting to a broad audience may be seen as talking down to people.

Accepted Answer

A) True 
 B)False

Question 9

A connotative meaning of the word family is

Accepted Answer

A)  two married people and their children. 
B)  the people you belong to and who love you. 
C)  individuals related by blood, marriage, or adoption. 
D)  people with a common ancestor. 
E)  a basic unit of society. 
A)  two married people and their children. 
B)  the people you belong to and who love you. 
C)  individuals related by blood, marriage, or adoption. 
D)  people with a common ancestor. 
E)  a basic unit of society.

Question 10

Which of the following statements about language and its relationship to credibility is true?

Accepted Answer

A)  People will always improve their credibility if they speak to their audience using clichés. 
B)  People will always diminish their credibility if they speak to their audience using a dialect. 
C)  People will generally lose their credibility if they make false statements about other people. 
D)  People will generally find that using loaded language does not affect credibility. 
E)  People will always enhance their credibility if they claim to be experts even when they are not. 
A)  People will always improve their credibility if they speak to their audience using clichés. 
B)  People will always diminish their credibility if they speak to their audience using a dialect. 
C)  People will generally lose their credibility if they make false statements about other people. 
D)  People will generally find that using loaded language does not affect credibility. 
E)  People will always enhance their credibility if they claim to be experts even when they are not.

Question 11

The syntactic rules of language

Accepted Answer

A)  help us convey meaning. 
B)  help us interpret statements. 
C)  dictate the meaning of individual words. 
D)  govern the way words are ordered. 
E)  deal with the correct pronunciation of a word. 
A)  help us convey meaning. 
B)  help us interpret statements. 
C)  dictate the meaning of individual words. 
D)  govern the way words are ordered. 
E)  deal with the correct pronunciation of a word.

Question 12

You-statements are more effective ways of communicating than I-statements.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is true about loaded language?

Accepted Answer

A)  It triggers only negative connotations. 
B)  It triggers only positive connotations. 
C)  It is considered to be defamatory. 
D)  It sets off an intense emotional response. 
E)  It helps improve a person's credibility. 
A)  It triggers only negative connotations. 
B)  It triggers only positive connotations. 
C)  It is considered to be defamatory. 
D)  It sets off an intense emotional response. 
E)  It helps improve a person's credibility.

Question 14

Suppose that you work at a newspaper and you are writing an article about the health effects of drinking soda. Which of the following statements that you could include represents a factual claim?

Accepted Answer

A)  Soda is responsible for both the moral and physical decay of society. 
B)  Many studies show that soda has harmful effects on our dietary health. 
C)  Companies that sell soda should be punished for inflicting harm on consumers. 
D)  There should be a large tax imposed on anyone who buys and drinks soda today. 
E)  Soda tastes disgusting and should be banned from all stores. 
A)  Soda is responsible for both the moral and physical decay of society. 
B)  Many studies show that soda has harmful effects on our dietary health. 
C)  Companies that sell soda should be punished for inflicting harm on consumers. 
D)  There should be a large tax imposed on anyone who buys and drinks soda today. 
E)  Soda tastes disgusting and should be banned from all stores.

Question 15

Which of the following statements about libel is true?

Accepted Answer

A)  It is one of five types of defamation that exist. 
B)  It will improve the credibility of the accuser. 
C)  It is a statement made in person within earshot of others. 
D)  It is a statement made up of only loaded language. 
E)  It is a statement made in print or another fixed medium. 
A)  It is one of five types of defamation that exist. 
B)  It will improve the credibility of the accuser. 
C)  It is a statement made in person within earshot of others. 
D)  It is a statement made up of only loaded language. 
E)  It is a statement made in print or another fixed medium.

Question 16

Powerful speech is often characterized by its use of

Accepted Answer

A)  disclaimers. 
B)  hesitations. 
C)  interruptions. 
D)  intensifiers. 
E)  formal address terms. 
A)  disclaimers. 
B)  hesitations. 
C)  interruptions. 
D)  intensifiers. 
E)  formal address terms.

Question 17

Politicians who use trigger words may find that they set off an emotional response among their constituents.

Accepted Answer

A) True 
 B)False

Question 18

Who would most likely be a good person to spend time with to improve your ability to express nonverbal messages?

Accepted Answer

A)  a librarian 
B)  an actor 
C)  a proofreader 
D)  a statistician 
E)  a computer programmer 
A)  a librarian 
B)  an actor 
C)  a proofreader 
D)  a statistician 
E)  a computer programmer

Question 19

Facial displays are the most informative channel of nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 20

Sheryl Sandberg suggests in her book Lean In that women should avoid using ________ in the workplace.

Accepted Answer

A)  powerful language 
B)  powerless language 
C)  you-statements 
D)  factual claims 
E)  assertive speech 
A)  powerful language 
B)  powerless language 
C)  you-statements 
D)  factual claims 
E)  assertive speech

Which of the following strategies would be a good way to learn how to express yourself nonverbally?

English speakers use the word house and Spanish speakers use the word casa to indicate the same concept: a residence people live in. This is an example of how language

Isabel is meeting with her employee Bill in her office. Describe at least three ways that she could nonverbally express her authority, using examples drawn from oculesics, haptics, chronemics, or artifacts.

Phonological language rules help us understand how to pronounce words.

People in Western cultures are likely to maintain a(n) ________ distance when they first meet their coworkers.

The words "very" or "really" are examples of disclaimers in powerless speech.

Speakers who use complex language while presenting to a broad audience may be seen as talking down to people.

A connotative meaning of the word family is

Which of the following statements about language and its relationship to credibility is true?

The syntactic rules of language

You-statements are more effective ways of communicating than I-statements.

Which of the following is true about loaded language?

Suppose that you work at a newspaper and you are writing an article about the health effects of drinking soda. Which of the following statements that you could include represents a factual claim?

Which of the following statements about libel is true?

Powerful speech is often characterized by its use of

Politicians who use trigger words may find that they set off an emotional response among their constituents.

Who would most likely be a good person to spend time with to improve your ability to express nonverbal messages?

Facial displays are the most informative channel of nonverbal communication.

Sheryl Sandberg suggests in her book Lean In that women should avoid using ________ in the workplace.

Communicating for Professional Success

Culture, Diversity, and Global Engagement

Listening and Learning

Perspective Taking

Effective Team Communication

Effective Meetings

Career Communication

Interviewing Successfully

Writing Across Media

Major Goals for Presentations

Planning and Crafting Presentations

Finding Support for Your Presentation Goals

Rehearsing and Delivering Successful Presentations

Grammar and Spelling

Filters

Exam 3: Verbal and Nonverbal Messages

Which of the following strategies would be a good way to learn how to express yourself nonverbally?

English speakers use the word house and Spanish speakers use the word casa to indicate the same concept: a residence people live in. This is an example of how language

Isabel is meeting with her employee Bill in her office. Describe at least three ways that she could nonverbally express her authority, using examples drawn from oculesics, haptics, chronemics, or artifacts.

Phonological language rules help us understand how to pronounce words.

People in Western cultures are likely to maintain a(n) ________ distance when they first meet their coworkers.

The words "very" or "really" are examples of disclaimers in powerless speech.

Speakers who use complex language while presenting to a broad audience may be seen as talking down to people.

A connotative meaning of the word family is

Which of the following statements about language and its relationship to credibility is true?

The syntactic rules of language

You-statements are more effective ways of communicating than I-statements.

Which of the following is true about loaded language?

Suppose that you work at a newspaper and you are writing an article about the health effects of drinking soda. Which of the following statements that you could include represents a factual claim?

Which of the following statements about libel is true?

Powerful speech is often characterized by its use of

Politicians who use trigger words may find that they set off an emotional response among their constituents.

Who would most likely be a good person to spend time with to improve your ability to express nonverbal messages?

Facial displays are the most informative channel of nonverbal communication.

Sheryl Sandberg suggests in her book Lean In that women should avoid using ________ in the workplace.

Communicating for Professional Success

Culture, Diversity, and Global Engagement

Listening and Learning

Perspective Taking

Effective Team Communication

Effective Meetings

Career Communication

Interviewing Successfully

Writing Across Media

Major Goals for Presentations

Planning and Crafting Presentations

Finding Support for Your Presentation Goals

Rehearsing and Delivering Successful Presentations

Grammar and Spelling

Filters