Exam 8: E-Commerce

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Provide examples of how e-commerce can enhance a value chain.

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Examples include:
Using e-mail rather than regular mail to notify customers of upcoming sales can reduce costs.
Selling to customers via the company Web site can generate new sources of revenue,particularly from customers who live far away from the company's headquarters or physical store.Offering online customer service can make products or services more appealing to customers.

The ____________________ model of e-commerce is an extension of traditional advertising media,such as radio and television.

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advertising

____________________ uses the Web and its supporting technologies to promote goods and services.

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Web marketing

If good quality and lower costs are top priorities for customers,the company knows which parts of the value chain to focus on.

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Optimizing a Web site involves editing a site's content and HTML code to increase its relevance to specific keywords.

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____ is a site that facilitates C2C e-commerce.

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____ is a major player in B2B e-commerce.

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E-commerce sites that use the _____ model collect data on consumers and businesses and then sell this data to other companies for marketing purposes.

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The World Wide Web Consortium has canceled support for micropayments.

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Which term describes one user viewing one ad?

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How do companies participate in search engine optimization (SEO)?

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____ introduced the value chain concept.

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E-business includes transactions that generate demand for goods and services.

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Companies that provide click-and-brick e-commerce still struggle to incorporate online interaction.

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E-commerce provides product acknowledgements through phone calls and faxes.

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What is CPM in terms of Web marketing?

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Bizrate.com,which collects information about the performance of other sites and sells this information to advertisers,is an example of the informediary model of e-commerce.

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Electronic data interchange (EDI)and electronic funds transfer (EFT)are forms of ____________________ e-commerce that have been around for many years.

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An ____ is available for most handheld devices that stores personal and financial information,such as credit card numbers,passwords,and PINs.

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Amazon.com is an example of the ____________________ category of e-commerce.

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