Exam 12: Management Support Systems

____ decisions include a structured aspect that benefits from information retrieval,analytical models,and information systems technology.

____________________ is a type of electronic meeting system that combines the advantages of video teleconferencing and real-time computer conferencing.

Which of the following geographic objects of a GIS is most likely used to show the location of an airport?

Resolving conflicts between two divisions is a type of ____ decision at the tactical management level.

The ____ is responsible for specifying data requirements,what models are needed,how these models might be used,and how users want to view the results.

The main drawback of video teleconferencing is that participants can not share text and graphics.

____ decisions are typically one-time decisions,with no standard operating procedure pertaining to them.

In the ____________________ phase of the decision making process,the objective is to define criteria for the decision,generate alternatives for meeting the criteria,and define associations between the criteria and the alternatives.

During the ____________________ phase of the decision making process,ideas are converted into actions.

Unstructured decisions are often used in sales forecasting.

A merger is a type of ____ decision at the strategic management level.

Information technology provides a high level of support for the design phase of decision making.

____ conferencing includes an audio link but no video capability.

Related technologies for group support,such as electronic meeting systems and computer-mediated communication,are considered full-function GSSs because they contain decision-making tools.

Describe the importance of keeping a consistent look and feel for an MSS.

An EIS includes statistical analysis techniques for summarizing and structuring data.

List the important characteristics of an EIS.

A DSS should use both internal and external data.

List four benefits of a DSS.

____________________ decisions include a structured aspect that benefits from information retrieval,analytical models,and information systems technology.