Question 1

Which of the following might appear on a foreign reg card but would NOT appear on a U.S. registration card? Guest's:

Accepted Answer

A)  Next destination 
B)  Family name 
C)  Home address 
D)  Length of stay 
E)  None of the above; that is, they all appear on U. S. registration card 
A)  Next destination 
B)  Family name 
C)  Home address 
D)  Length of stay 
E)  None of the above; that is, they all appear on U. S. registration card

Question 2

Queue discipline:

Accepted Answer

A)  Is a financial penalty levied on managers who miss targeted goals 
B)  Refers to the behavior exhibited by guests waiting in line 
C)  Deals with rules for merchants who sell the hotel housekeeping supplies 
D)  Is administered to employees who ignore standing instructions 
E)  None of the above 
A)  Is a financial penalty levied on managers who miss targeted goals 
B)  Refers to the behavior exhibited by guests waiting in line 
C)  Deals with rules for merchants who sell the hotel housekeeping supplies 
D)  Is administered to employees who ignore standing instructions 
E)  None of the above

Question 3

The liability of hotels for guest's valuables was established by an act of Congress.

Accepted Answer

A) True 
 B)False

Question 4

The lodging industry started late, but it now leads most other industries as an advocate of sustainable development and eco-tourism.

Accepted Answer

A) True 
 B)False

Question 5

It's quite possible that a "Road-warrior"will arrive at his or her room without ever interacting with a member of the hotel's staff.

Accepted Answer

A) True 
 B)False

Question 6

Hotels must mail guests any personal items that they leave behind within 30 days although some state jurisdictions allow up to 60 days.

Accepted Answer

A) True 
 B)False

Question 7

Upgrades give the guests more value; upsells give the hotel more value.

Accepted Answer

A) True 
 B)False

Question 8

"Rooming a guest"is the process by which a guest-service agent assigns a room to an arriving guest who holds no reservation.

Accepted Answer

A) True 
 B)False

Question 9

"Upgrades"are promotions - step up a grade - given to guest-service agents who meet specific selling targets; for example, selling higher room rates than the average.

Accepted Answer

A) True 
 B)False

Question 10

List 3 or more steps management might take to speed up waiting lines that sometimes form as guests attempt to check-in.

Accepted Answer

1. Implement a digital check-in system:

Question 11

Baggage-in and baggage-out is an important money maker for the bell departments of hotels doing a large group business.

Accepted Answer

A) True 
 B)False

Question 12

Union contracts designate the 10-minute rest period that guest-service agents are allowed every four hours as "On-change."

Accepted Answer

A) True 
 B)False

Question 13

Q-ing (queuing) is the lodging industry's professional term for a guest who squiggles out of paying for the room by claiming either poor service or injury.

Accepted Answer

A) True 
 B)False

Question 14

Registration cards contain statements that:

Accepted Answer

A)  Allow arriving guests to remain beyond the check-out hour 
B)  Determine which bellperson takes the front 
C)  Alert guests to the availability of room service 
D)  Require guests to take ultimately responsible for their bills 
E)  All of the above 
A)  Allow arriving guests to remain beyond the check-out hour 
B)  Determine which bellperson takes the front 
C)  Alert guests to the availability of room service 
D)  Require guests to take ultimately responsible for their bills 
E)  All of the above

Question 15

The 2002 Anti-Terrorism Act requires hotels to record the purpose of the guest's visit using the categories of business, pleasure, tourism or transient (en route to somewhere else).

Accepted Answer

A) True 
 B)False

Question 16

VIPs, convention executives and travel writers receive special attention from the hotel; they're often comped.

Accepted Answer

A) True 
 B)False

Question 17

Pet owners are generally unwilling to pay extra fees to accommodate their animals.

Accepted Answer

A) True 
 B)False

Question 18

Hotels mail reservation confirmations less and less, but one cost of doing so is the loss of valid guest addresses, and therefore a lesser ability to track unpaid bills.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following abbreviations has no application to innkeeping?

Accepted Answer

A)  SPATT 
B)  DNA 
C)  RNA 
D)  DLX K N/S 
E)  None of the above; that is, they are all hotel-related terms. 
A)  SPATT 
B)  DNA 
C)  RNA 
D)  DLX K N/S 
E)  None of the above; that is, they are all hotel-related terms.

Question 20

The earnings that hotels make from the doorperson's position is usually enough to cover the cost of salaries and uniforms.

Accepted Answer

A) True 
 B)False

Which of the following might appear on a foreign reg card but would NOT appear on a U.S. registration card? Guest's:

Queue discipline:

The liability of hotels for guest's valuables was established by an act of Congress.

The lodging industry started late, but it now leads most other industries as an advocate of sustainable development and eco-tourism.

It's quite possible that a "Road-warrior"will arrive at his or her room without ever interacting with a member of the hotel's staff.

Hotels must mail guests any personal items that they leave behind within 30 days although some state jurisdictions allow up to 60 days.

Upgrades give the guests more value; upsells give the hotel more value.

"Rooming a guest"is the process by which a guest-service agent assigns a room to an arriving guest who holds no reservation.

"Upgrades"are promotions - step up a grade - given to guest-service agents who meet specific selling targets; for example, selling higher room rates than the average.

List 3 or more steps management might take to speed up waiting lines that sometimes form as guests attempt to check-in.

Baggage-in and baggage-out is an important money maker for the bell departments of hotels doing a large group business.

Union contracts designate the 10-minute rest period that guest-service agents are allowed every four hours as "On-change."

Q-ing (queuing) is the lodging industry's professional term for a guest who squiggles out of paying for the room by claiming either poor service or injury.

Registration cards contain statements that:

The 2002 Anti-Terrorism Act requires hotels to record the purpose of the guest's visit using the categories of business, pleasure, tourism or transient (en route to somewhere else).

VIPs, convention executives and travel writers receive special attention from the hotel; they're often comped.

Pet owners are generally unwilling to pay extra fees to accommodate their animals.

Hotels mail reservation confirmations less and less, but one cost of doing so is the loss of valid guest addresses, and therefore a lesser ability to track unpaid bills.

Which of the following abbreviations has no application to innkeeping?

The earnings that hotels make from the doorperson's position is usually enough to cover the cost of salaries and uniforms.

The Traditional Hotel Industry

The Modem Hotel Industry

The Structure of the Hotel Industry

Forecasting Availability and Overbooking

Global Reservations Technologies

Individual Reservations and Group Reservations

Managing Guest Service

Role of the Room Rate

Billing and the Guest Folio

Credit and the City Ledger

Cash Transactions

The Night Audit

Hotel Technology

Understanding Billing and Financial Operations in the Hospitality Industry

Filters

Exam 8: Arrival, Registration, Assignments and Rooming

Which of the following might appear on a foreign reg card but would NOT appear on a U.S. registration card? Guest's:

Queue discipline:

The liability of hotels for guest's valuables was established by an act of Congress.

The lodging industry started late, but it now leads most other industries as an advocate of sustainable development and eco-tourism.

It's quite possible that a "Road-warrior"will arrive at his or her room without ever interacting with a member of the hotel's staff.

Hotels must mail guests any personal items that they leave behind within 30 days although some state jurisdictions allow up to 60 days.

Upgrades give the guests more value; upsells give the hotel more value.

"Rooming a guest"is the process by which a guest-service agent assigns a room to an arriving guest who holds no reservation.

"Upgrades"are promotions - step up a grade - given to guest-service agents who meet specific selling targets; for example, selling higher room rates than the average.

List 3 or more steps management might take to speed up waiting lines that sometimes form as guests attempt to check-in.

Baggage-in and baggage-out is an important money maker for the bell departments of hotels doing a large group business.

Union contracts designate the 10-minute rest period that guest-service agents are allowed every four hours as "On-change."

Q-ing (queuing) is the lodging industry's professional term for a guest who squiggles out of paying for the room by claiming either poor service or injury.

Registration cards contain statements that:

The 2002 Anti-Terrorism Act requires hotels to record the purpose of the guest's visit using the categories of business, pleasure, tourism or transient (en route to somewhere else).

VIPs, convention executives and travel writers receive special attention from the hotel; they're often comped.

Pet owners are generally unwilling to pay extra fees to accommodate their animals.

Hotels mail reservation confirmations less and less, but one cost of doing so is the loss of valid guest addresses, and therefore a lesser ability to track unpaid bills.

Which of the following abbreviations has no application to innkeeping?

The earnings that hotels make from the doorperson's position is usually enough to cover the cost of salaries and uniforms.

The Traditional Hotel Industry

The Modem Hotel Industry

The Structure of the Hotel Industry

Forecasting Availability and Overbooking

Global Reservations Technologies

Individual Reservations and Group Reservations

Managing Guest Service

Role of the Room Rate

Billing and the Guest Folio

Credit and the City Ledger

Cash Transactions

The Night Audit

Hotel Technology

Understanding Billing and Financial Operations in the Hospitality Industry

Filters