Question 1

"Sustainable development"is another term for and is used interchangeably with "Eco-tourism."

Accepted Answer

A) True 
 B)False

Question 2

Hotels have a legal right to ask for cash payment in advance whether the guest tenders a credit card or not and whether the guest has baggage or not.

Accepted Answer

A) True 
 B)False

Question 3

To be assured of having a limited liability for the loss of guest valuables, hotels must:

Accepted Answer

A)  Adhere exactly to the requirements of the state laws 
B)  Train guest-service agents to explain the regulations to new arrivals 
C)  Have certain employees (housekeepers, for example) cleared by a police check 
D)  Put safes in every guest room 
E)  All of the above except B 
A)  Adhere exactly to the requirements of the state laws 
B)  Train guest-service agents to explain the regulations to new arrivals 
C)  Have certain employees (housekeepers, for example) cleared by a police check 
D)  Put safes in every guest room 
E)  All of the above except B

Question 4

Large, upscale hotels that can afford the extra payroll costs have avoided the use of check-in terminals, sticking rather to the personal reception offered by human agents.

Accepted Answer

A) True 
 B)False

Question 5

Electronic check-in terminals:

Accepted Answer

A)  Are talked about a great deal but are not often available 
B)  Are more popular with experience travelers than with inexperienced travelers 
C)  Must be located within 100 feet of the computer terminals behind the desk 
D)  Still lack the personal security that transient hotels should deliver 
E)  Both A and D 
A)  Are talked about a great deal but are not often available 
B)  Are more popular with experience travelers than with inexperienced travelers 
C)  Must be located within 100 feet of the computer terminals behind the desk 
D)  Still lack the personal security that transient hotels should deliver 
E)  Both A and D

Question 6

To estimate the number of rooms available for sale today, the desk ties today's projections to historical records.

Accepted Answer

A) True 
 B)False

Question 7

Walk-in guests are roomed more quickly than guests with reservations because reservation-holding guests require the computer to be up and running and this equipment fails at times.

Accepted Answer

A) True 
 B)False

Question 8

All rooms in the same category (king rooms, for example) have the same room rate.

Accepted Answer

A) True 
 B)False

Question 9

"Front"is the tem given to the entire desk and the reception area of the hotel; some properties even include the lobby.

Accepted Answer

A) True 
 B)False

Question 10

Bellpersons should not address guests by name; it makes a professional situation appear to be a social one.

Accepted Answer

A) True 
 B)False

Question 11

Algorithms are some of the newest in-room amenities being added by top-of-the-line hotel properties (Ritz-Carlton, Four Seasons, etc.).

Accepted Answer

A) True 
 B)False

Question 12

To forestall after-the-fact issues, desk agents repeat several "points of agreement"as part of the registration's close, including:

Accepted Answer

A)  The in-room security devices 
B)  No-smoking room 
C)  Date and hour of arrival 
D)  Hours of the dining room (especially at MAP hotels) 
E)  EITHER A and B OR C and D 
A)  The in-room security devices 
B)  No-smoking room 
C)  Date and hour of arrival 
D)  Hours of the dining room (especially at MAP hotels) 
E)  EITHER A and B OR C and D

Question 13

Management should consider doing what if registration lines are long and irritating?

Accepted Answer

A)  Redesigning the physical structure of the front desk 
B)  Creating distractions (clowns, for example) in the lobby 
C)  Increasing the number and character of the staff 
D)  Adding directional signs 
E)  All of the above 
A)  Redesigning the physical structure of the front desk 
B)  Creating distractions (clowns, for example) in the lobby 
C)  Increasing the number and character of the staff 
D)  Adding directional signs 
E)  All of the above

Question 14

Handicapped guests are sent immediately to the room even if housekeeping has not yet cleaned the room.

Accepted Answer

A) True 
 B)False

Question 15

Check-in kiosks:

Accepted Answer

A)  Take longer to process a check-in than does the desk 
B)  Require guests to have a card (credit or debit); they don't take cash 
C)  Give guests an option to select a different room than first displayed 
D)  Direct guests to another lobby area to secure a key 
A)  Take longer to process a check-in than does the desk 
B)  Require guests to have a card (credit or debit); they don't take cash 
C)  Give guests an option to select a different room than first displayed 
D)  Direct guests to another lobby area to secure a key

Question 16

Urban parking is a revenue center for the hotel when it:

Accepted Answer

A)  Leases the garage 
B)  Owns the garage 
C)  Out sources the garage 
D)  It is rarely a revenue maker for hotels 
E)  All of the above except D 
A)  Leases the garage 
B)  Owns the garage 
C)  Out sources the garage 
D)  It is rarely a revenue maker for hotels 
E)  All of the above except D

Question 17

Most guests learn too late that using a credit card at registration prevents them from settling the bill with cash at check-out time.

Accepted Answer

A) True 
 B)False

Question 18

Hotels have moved from a few no-smoking rooms, to entire no-smoking floors; eventually there may be hotels that are entirely nonsmoking, but we are not yet there.

Accepted Answer

A) True 
 B)False

Question 19

Hotels have a great deal of personal information (guests' names, addresses, company affiliations, telephone and Internet records, credit-card data, guest histories) that make them targets for governmental anti-terrorism actions.

Accepted Answer

A) True 
 B)False

Question 20

A rooming slip is a means of communication between the:

Accepted Answer

A)  Bellperson and the guest 
B)  Guest and the housekeeper 
C)  Desk and the guest 
D)  Desk and the bellperson 
E)  All of the above, except B 
A)  Bellperson and the guest 
B)  Guest and the housekeeper 
C)  Desk and the guest 
D)  Desk and the bellperson 
E)  All of the above, except B

"Sustainable development"is another term for and is used interchangeably with "Eco-tourism."

Hotels have a legal right to ask for cash payment in advance whether the guest tenders a credit card or not and whether the guest has baggage or not.

To be assured of having a limited liability for the loss of guest valuables, hotels must:

Large, upscale hotels that can afford the extra payroll costs have avoided the use of check-in terminals, sticking rather to the personal reception offered by human agents.

Electronic check-in terminals:

To estimate the number of rooms available for sale today, the desk ties today's projections to historical records.

Walk-in guests are roomed more quickly than guests with reservations because reservation-holding guests require the computer to be up and running and this equipment fails at times.

All rooms in the same category (king rooms, for example) have the same room rate.

"Front"is the tem given to the entire desk and the reception area of the hotel; some properties even include the lobby.

Bellpersons should not address guests by name; it makes a professional situation appear to be a social one.

Algorithms are some of the newest in-room amenities being added by top-of-the-line hotel properties (Ritz-Carlton, Four Seasons, etc.).

To forestall after-the-fact issues, desk agents repeat several "points of agreement"as part of the registration's close, including:

Management should consider doing what if registration lines are long and irritating?

Handicapped guests are sent immediately to the room even if housekeeping has not yet cleaned the room.

Check-in kiosks:

Urban parking is a revenue center for the hotel when it:

Most guests learn too late that using a credit card at registration prevents them from settling the bill with cash at check-out time.

Hotels have moved from a few no-smoking rooms, to entire no-smoking floors; eventually there may be hotels that are entirely nonsmoking, but we are not yet there.

Hotels have a great deal of personal information (guests' names, addresses, company affiliations, telephone and Internet records, credit-card data, guest histories) that make them targets for governmental anti-terrorism actions.

A rooming slip is a means of communication between the:

The Traditional Hotel Industry

The Modem Hotel Industry

The Structure of the Hotel Industry

Forecasting Availability and Overbooking

Global Reservations Technologies

Individual Reservations and Group Reservations

Managing Guest Service

Role of the Room Rate

Billing and the Guest Folio

Credit and the City Ledger

Cash Transactions

The Night Audit

Hotel Technology

Understanding Billing and Financial Operations in the Hospitality Industry

Filters

Exam 8: Arrival, Registration, Assignments and Rooming

"Sustainable development"is another term for and is used interchangeably with "Eco-tourism."

Hotels have a legal right to ask for cash payment in advance whether the guest tenders a credit card or not and whether the guest has baggage or not.

To be assured of having a limited liability for the loss of guest valuables, hotels must:

Large, upscale hotels that can afford the extra payroll costs have avoided the use of check-in terminals, sticking rather to the personal reception offered by human agents.

Electronic check-in terminals:

To estimate the number of rooms available for sale today, the desk ties today's projections to historical records.

Walk-in guests are roomed more quickly than guests with reservations because reservation-holding guests require the computer to be up and running and this equipment fails at times.

All rooms in the same category (king rooms, for example) have the same room rate.

"Front"is the tem given to the entire desk and the reception area of the hotel; some properties even include the lobby.

Bellpersons should not address guests by name; it makes a professional situation appear to be a social one.

Algorithms are some of the newest in-room amenities being added by top-of-the-line hotel properties (Ritz-Carlton, Four Seasons, etc.).

To forestall after-the-fact issues, desk agents repeat several "points of agreement"as part of the registration's close, including:

Management should consider doing what if registration lines are long and irritating?

Handicapped guests are sent immediately to the room even if housekeeping has not yet cleaned the room.

Check-in kiosks:

Urban parking is a revenue center for the hotel when it:

Most guests learn too late that using a credit card at registration prevents them from settling the bill with cash at check-out time.

Hotels have moved from a few no-smoking rooms, to entire no-smoking floors; eventually there may be hotels that are entirely nonsmoking, but we are not yet there.

Hotels have a great deal of personal information (guests' names, addresses, company affiliations, telephone and Internet records, credit-card data, guest histories) that make them targets for governmental anti-terrorism actions.

A rooming slip is a means of communication between the:

The Traditional Hotel Industry

The Modem Hotel Industry

The Structure of the Hotel Industry

Forecasting Availability and Overbooking

Global Reservations Technologies

Individual Reservations and Group Reservations

Managing Guest Service

Role of the Room Rate

Billing and the Guest Folio

Credit and the City Ledger

Cash Transactions

The Night Audit

Hotel Technology

Understanding Billing and Financial Operations in the Hospitality Industry

Filters