Exam 8: Arrival, Registration, Assignments and Rooming

The number of children in an arriving party is more important for an all-inclusive hotel than it is for a motor inn.

Assigning a guest better accommodations at no increase in rate is:

Hotels may require guests to pay in advance for their accommodations.

It's an old but accurate saying: The fewer the rooms available, the easier it is to make a room assignment.

Registration lines can be speeded up by simply removing non-registration services, such as change making or stamp purchases, from the front desk.

Seeing-eye animals (dogs, monkeys, etc.) are admitted to every hotel including those with a no-animal policy.

A large party, including unrelated persons, would require more than one registration card, unless the entire bill is paid by one individual, who would then be the only person to register.

Once advanced payment is made, "Paid-in-advance"guests are able to charge purchases (bar, dining room, etc.) to their folios (front-office bills).

Completing the individual registration cards of a group arrival (say, arriving by bus) is the desk's most time-consuming procedure.

Property management systems (PMSs) are able to display vacant rooms (those available for sale) in only one format: in room number sequence.

There's both truth and discomfort in this popular saying: "Eco-tourism is successful so long as it doesn't succeed."

The arrival process is an important moment-of-truth for every hotel.