Exam 21: Improving the User Experience for Health Information Technology Products

You want to make sure you consider crucial components as you design your first usability study. One of these components is to consider users and their characteristics. Other components are:

Task analysis may involve: (Select all that apply.)

You are asked to perform a heuristic evaluation of the new orders management module of your inpatient system. You discover that the flow of the orders is different than the way providers are taught in school. This is an example of:

Which of these best describes an example of usability?

You are part of a knowledge management team that is interested in improving the user experience for your organization. The team members know you have taken a course in informatics and ask your advice about how to get started with usability in the organization. You recommend:

Measuring user interaction, or user interaction satisfaction, is made easier by the use of which of the following popular usability questionnaires? (Select all that apply.)

National efforts to improve the user experience are under way in the United States. One organization involved with this effort is the:

Nielsen coined the term "Discount Usability Testing" to indicate the design of tests that conserve resources, including funding and time. One example is a reduced number of users who need to participate. He indicates that as few as how many users can find 80% of design issues?

Your organization acknowledges that providers want to improve their user experience with health information technology (IT) products. You want to raise awareness of the potential benefits to the organization. You could draw on stated benefits such as:

Your team is working on a mobile health (mHealth) device for diabetics to track their glucose levels, insulin, and preventive care appointments. They have just created the very first prototype, based on their understanding of the requirements. You want to assess, fairly informally, whether the application includes the appropriate content for users (consumers). You plan to ask patients from an ambulatory clinic to participate. The kind of test you would plan is a(n):