Question 1

When nonverbal messages are ________ the spoken message,the odds of effective communication taking place are ________.

Accepted Answer

A)  distinct from; improved 
B)  similar to; greatly reduced 
C)  consistent with; increased 
D)  incompatible with; unaffected 
A)  distinct from; improved 
B)  similar to; greatly reduced 
C)  consistent with; increased 
D)  incompatible with; unaffected C

Question 2

Which of the following is an advantage of written communication?

Accepted Answer

A)  greater translation precision 
B)  decreased misinterpretation 
C)  high degree of flexibility 
D)  difficult to ignore 
A)  greater translation precision 
B)  decreased misinterpretation 
C)  high degree of flexibility 
D)  difficult to ignore B

Question 3

________ refers to the process of screening out some parts of an intended message because they contradict our beliefs or desires.

Accepted Answer

A)  Selective perception 
B)  Groupthink 
C)  Attribute substitution 
D)  Subjective validation 
A)  Selective perception 
B)  Groupthink 
C)  Attribute substitution 
D)  Subjective validation A

Question 4

Which of the following factors is the most important to be considered when choosing a medium based on its richness?

Accepted Answer

A)  cost of using the communication medium 
B)  ease of use of the communication technology 
C)  degree of potential ambiguity in the message 
D)  level of comfort users have with the medium 
A)  cost of using the communication medium 
B)  ease of use of the communication technology 
C)  degree of potential ambiguity in the message 
D)  level of comfort users have with the medium

Question 5

In organizations with strong hierarchical values,upward communication tends to be more frequent.

Accepted Answer

A) True 
 B)False

Question 6

A manager is considering three staff members as possible candidates for a new position.One morning,she asks each of them,in private,whether they might be interested in taking up the post.She also asks them not to discuss the offer with anyone.At a function after work,she is approached by several staff members.They ask her about the new position they have heard about "on the grapevine." What important feature of informal communication channels does this scenario illustrate?

Accepted Answer

A)  They only carry work-related information. 
B)  They often transfer information rapidly. 
C)  They often transfer inaccurate information. 
D)  They tend to follow the organizational hierarchy. 
A)  They only carry work-related information. 
B)  They often transfer information rapidly. 
C)  They often transfer inaccurate information. 
D)  They tend to follow the organizational hierarchy.

Question 7

Did nonverbal communication impact communication between Kevin and his boss?

Accepted Answer

In direct interpersonal communication,no

Question 8

Which of the following is a defining characteristic of an organization that affects communication?

Accepted Answer

A)  Organizations are composed of only groups, rather than individuals. 
B)  Organizations have continuity through time. 
C)  Organizations have only integrated functions. 
D)  Organizations are oriented towards performance, rather than goals. 
A)  Organizations are composed of only groups, rather than individuals. 
B)  Organizations have continuity through time. 
C)  Organizations have only integrated functions. 
D)  Organizations are oriented towards performance, rather than goals.

Question 9

Nonverbal communication cues are more important in low-context cultures than in high-context cultures.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following barriers to communication originates at the interpersonal level?

Accepted Answer

A)  emotion 
B)  stereotyping 
C)  ethnocentrism 
D)  cultural distance 
A)  emotion 
B)  stereotyping 
C)  ethnocentrism 
D)  cultural distance

Question 11

Which of the following is an example of lateral communication within an organization?

Accepted Answer

A)  a manager's message to employees indicating the schedule of the next meeting 
B)  a supervisor reporting his division's performance to his manager 
C)  managers of two marketing teams discussing joint training programs 
D)  an employee requesting permission from his boss to go on leave 
A)  a manager's message to employees indicating the schedule of the next meeting 
B)  a supervisor reporting his division's performance to his manager 
C)  managers of two marketing teams discussing joint training programs 
D)  an employee requesting permission from his boss to go on leave

Question 12

Critique the communication media utilized in this scenario.

Accepted Answer

Using e-mail for quick message delivery

Question 13

Which of the following is the best example of selective perception acting as a barrier to interpersonal communication?

Accepted Answer

A)  A subordinate employee does not make eye contact with his manager when speaking to him. 
B)  A customer focuses only on the product's price and ignores the salesperson's advice on quality. 
C)  An employee agrees with his boss' suggestions even though he believes his boss is wrong. 
D)  An employee misinterprets a colleague's sincere compliment as mockery. 
A)  A subordinate employee does not make eye contact with his manager when speaking to him. 
B)  A customer focuses only on the product's price and ignores the salesperson's advice on quality. 
C)  An employee agrees with his boss' suggestions even though he believes his boss is wrong. 
D)  An employee misinterprets a colleague's sincere compliment as mockery.

Question 14

Which of the following actions is performed during the first stage of the negotiation process?

Accepted Answer

A)  planning strategy and tactics 
B)  establishing long-term associations 
C)  developing personal rapport 
D)  fostering mutual trust 
A)  planning strategy and tactics 
B)  establishing long-term associations 
C)  developing personal rapport 
D)  fostering mutual trust

Question 15

Which of the following is a characteristic typically associated with a rich medium?

Accepted Answer

A)  impersonal nature of communication 
B)  multiple cues to aid in decoding 
C)  delayed feedback 
D)  wide reach 
A)  impersonal nature of communication 
B)  multiple cues to aid in decoding 
C)  delayed feedback 
D)  wide reach

Question 16

A(n)________ is a route for communication that an organization authorizes,plans,and regulates and that is directly connected to the organization's official structure.

Accepted Answer

A)  formal communication channel 
B)  lateral communication channel 
C)  parallel communication channel 
D)  unsanctioned communication channel 
A)  formal communication channel 
B)  lateral communication channel 
C)  parallel communication channel 
D)  unsanctioned communication channel

Question 17

The structure and processes of organizations shape the effectiveness and nature of communication that takes place within and between them.

Accepted Answer

A) True 
 B)False

Question 18

Communication is the process of transferring information,meaning,and understanding from sender to receiver.

Accepted Answer

A) True 
 B)False

Question 19

A medium is the message itself,not the method or means of transmitting the message.

Accepted Answer

A) True 
 B)False

Question 20

When verbal and nonverbal messages conflict,receivers often give more weight to the words used.

Accepted Answer

A) True 
 B)False

When nonverbal messages are the spoken message,the odds of effective communication taking place are .

Which of the following is an advantage of written communication?

________ refers to the process of screening out some parts of an intended message because they contradict our beliefs or desires.

Which of the following factors is the most important to be considered when choosing a medium based on its richness?

In organizations with strong hierarchical values,upward communication tends to be more frequent.

Did nonverbal communication impact communication between Kevin and his boss?

Which of the following is a defining characteristic of an organization that affects communication?

Nonverbal communication cues are more important in low-context cultures than in high-context cultures.

Which of the following barriers to communication originates at the interpersonal level?

Which of the following is an example of lateral communication within an organization?

Critique the communication media utilized in this scenario.

Which of the following is the best example of selective perception acting as a barrier to interpersonal communication?

Which of the following actions is performed during the first stage of the negotiation process?

Which of the following is a characteristic typically associated with a rich medium?

A(n)________ is a route for communication that an organization authorizes,plans,and regulates and that is directly connected to the organization's official structure.

The structure and processes of organizations shape the effectiveness and nature of communication that takes place within and between them.

Communication is the process of transferring information,meaning,and understanding from sender to receiver.

A medium is the message itself,not the method or means of transmitting the message.

When verbal and nonverbal messages conflict,receivers often give more weight to the words used.

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Individual and Group Decision Making

Operations Management

Control

Organizational Change and Development

Filters

Exam 11: Communication and Negotiation

When nonverbal messages are ________ the spoken message,the odds of effective communication taking place are ________.

Which of the following is an advantage of written communication?

________ refers to the process of screening out some parts of an intended message because they contradict our beliefs or desires.

Which of the following factors is the most important to be considered when choosing a medium based on its richness?

In organizations with strong hierarchical values,upward communication tends to be more frequent.

Did nonverbal communication impact communication between Kevin and his boss?

Which of the following is a defining characteristic of an organization that affects communication?

Nonverbal communication cues are more important in low-context cultures than in high-context cultures.

Which of the following barriers to communication originates at the interpersonal level?

Which of the following is an example of lateral communication within an organization?

Critique the communication media utilized in this scenario.

Which of the following is the best example of selective perception acting as a barrier to interpersonal communication?

Which of the following actions is performed during the first stage of the negotiation process?

Which of the following is a characteristic typically associated with a rich medium?

A(n)________ is a route for communication that an organization authorizes,plans,and regulates and that is directly connected to the organization's official structure.

The structure and processes of organizations shape the effectiveness and nature of communication that takes place within and between them.

Communication is the process of transferring information,meaning,and understanding from sender to receiver.

A medium is the message itself,not the method or means of transmitting the message.

When verbal and nonverbal messages conflict,receivers often give more weight to the words used.

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Individual and Group Decision Making

Operations Management

Control

Organizational Change and Development

Filters

When nonverbal messages are the spoken message,the odds of effective communication taking place are .