Question 1

As the complexity of managing supply chains has increased,its potential strategic importance has decreased.

Accepted Answer

A) True 
 B)False  False

Question 2

Which of the elements of continuous process improvement examines the critical sequences and seeks to maximize the objective.

Accepted Answer

A)  design 
B)  objectives 
C)  capabilities 
D)  metrics 
A)  design 
B)  objectives 
C)  capabilities 
D)  metrics A

Question 3

Gantt charts and PERT/CPM tools perform identical functions.

Accepted Answer

A) True 
 B)False  False

Question 4

________ is a management philosophy that involves a commitment from all levels of employees to continually strive to make improvements and satisfy customers.

Accepted Answer

A)  Capacity planning 
B)  Total quality management 
C)  Statistical process control 
D)  Just-in-time systemization 
A)  Capacity planning 
B)  Total quality management 
C)  Statistical process control 
D)  Just-in-time systemization

Question 5

TQM emphasizes "quality at the source," that is,quality inspection at all stages of production or service output.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is true of time and motion studies?

Accepted Answer

A)  It does not involve reviewing any activity done in the organization. 
B)  It is less accurate than work sampling techniques as a method to determine time standards. 
C)  It follows the motto of working smart but not hard. 
D)  It is a popular way of determining the percentage of time spent on each activity during a working day. 
A)  It does not involve reviewing any activity done in the organization. 
B)  It is less accurate than work sampling techniques as a method to determine time standards. 
C)  It follows the motto of working smart but not hard. 
D)  It is a popular way of determining the percentage of time spent on each activity during a working day.

Question 7

________ is a disciplined,data-driven approach for eliminating defects and enhancing quality,with an orientation toward the impact such improvements will have on the customer.

Accepted Answer

A)  Six Sigma 
B)  ABC analysis 
C)  PERT analysis 
D)  CAD/CAM 
A)  Six Sigma 
B)  ABC analysis 
C)  PERT analysis 
D)  CAD/CAM

Question 8

The term operations management is used to describe the activities related to producing both products and services.

Accepted Answer

A) True 
 B)False

Question 9

________ involves the use of computers to direct manufacturing processes.

Accepted Answer

A)  Computer-aided design 
B)  Computer-aided engineering 
C)  Computer-aided automation 
D)  Computer-aided manufacturing 
A)  Computer-aided design 
B)  Computer-aided engineering 
C)  Computer-aided automation 
D)  Computer-aided manufacturing

Question 10

The total quality management philosophy emphasizes that ________.

Accepted Answer

A)  separate teams of experts should inspect products or services for defects or errors after completion 
B)  empowered employees will take responsibility for their individual output as well as that of the whole organization 
C)  operations management is a specialized function without organizational or strategic importance 
D)  organizations should operate at the maximum capacities at all times 
A)  separate teams of experts should inspect products or services for defects or errors after completion 
B)  empowered employees will take responsibility for their individual output as well as that of the whole organization 
C)  operations management is a specialized function without organizational or strategic importance 
D)  organizations should operate at the maximum capacities at all times

Question 11

The "critical path" through a network of activities represents the shortest time path for the project.

Accepted Answer

A) True 
 B)False

Question 12

What are the typical objectives of managers working in operations?

Accepted Answer

Managers working in operations typically

Question 13

How does the concept of quality apply to this scenario?

Accepted Answer

The concept of quality is often defined

Question 14

In a flexible manufacturing system,________ is the overall system's ability to absorb large-scale changes in volume,capacity,or capabilities.

Accepted Answer

A)  station flexibility 
B)  routing flexibility 
C)  processing flexibility 
D)  input-output flexibility 
A)  station flexibility 
B)  routing flexibility 
C)  processing flexibility 
D)  input-output flexibility

Question 15

Blue Springs is a company that produces bottled water.It has received a huge order to supply water for a five-day convention that is taking place in the city.There are about half a million guests expected to attend each day.The company must operate at its ________ to meet this demand.

Accepted Answer

A)  optimal capacity 
B)  effective capacity 
C)  supply capacity 
D)  design capacity 
A)  optimal capacity 
B)  effective capacity 
C)  supply capacity 
D)  design capacity

Question 16

________ involves sampling the activities performed by an employee or group of employees at random times throughout a work shift.

Accepted Answer

A)  Work sampling 
B)  Random sampling 
C)  Productivity analysis 
D)  Studying time and motion 
A)  Work sampling 
B)  Random sampling 
C)  Productivity analysis 
D)  Studying time and motion

Question 17

Which of the following organizations has the least economies of scale?

Accepted Answer

A)  an oil refinery 
B)  a unit making cameras 
C)  a bespoke tailor 
D)  a university class 
A)  an oil refinery 
B)  a unit making cameras 
C)  a bespoke tailor 
D)  a university class

Question 18

Which of the following is as costly as having excess unused inventory?

Accepted Answer

A)  not being able to reach products to customers when required 
B)  holding parts in a static industry 
C)  holding just enough inventory for adequate supply 
D)  not having enough storage space for inventory 
A)  not being able to reach products to customers when required 
B)  holding parts in a static industry 
C)  holding just enough inventory for adequate supply 
D)  not having enough storage space for inventory

Question 19

Just-in-time (JIT)systems are used to manage and control inventory systems in order to ensure the timely delivery of products or services and all related inputs.

Accepted Answer

A) True 
 B)False

Question 20

How does the concept of continuous process improvement relate to process reengineering? Identify and discuss the five key elements or steps involved in process reengineering.

Accepted Answer

Continuous process improvement,also know

As the complexity of managing supply chains has increased,its potential strategic importance has decreased.

Which of the elements of continuous process improvement examines the critical sequences and seeks to maximize the objective.

Gantt charts and PERT/CPM tools perform identical functions.

________ is a management philosophy that involves a commitment from all levels of employees to continually strive to make improvements and satisfy customers.

TQM emphasizes "quality at the source," that is,quality inspection at all stages of production or service output.

Which of the following is true of time and motion studies?

________ is a disciplined,data-driven approach for eliminating defects and enhancing quality,with an orientation toward the impact such improvements will have on the customer.

The term operations management is used to describe the activities related to producing both products and services.

________ involves the use of computers to direct manufacturing processes.

The total quality management philosophy emphasizes that ________.

The "critical path" through a network of activities represents the shortest time path for the project.

What are the typical objectives of managers working in operations?

How does the concept of quality apply to this scenario?

In a flexible manufacturing system,________ is the overall system's ability to absorb large-scale changes in volume,capacity,or capabilities.

Blue Springs is a company that produces bottled water.It has received a huge order to supply water for a five-day convention that is taking place in the city.There are about half a million guests expected to attend each day.The company must operate at its ________ to meet this demand.

________ involves sampling the activities performed by an employee or group of employees at random times throughout a work shift.

Which of the following organizations has the least economies of scale?

Which of the following is as costly as having excess unused inventory?

Just-in-time (JIT)systems are used to manage and control inventory systems in order to ensure the timely delivery of products or services and all related inputs.

How does the concept of continuous process improvement relate to process reengineering? Identify and discuss the five key elements or steps involved in process reengineering.

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Communication and Negotiation

Individual and Group Decision Making

Control

Organizational Change and Development

Filters

Exam 13: Operations Management

As the complexity of managing supply chains has increased,its potential strategic importance has decreased.

Which of the elements of continuous process improvement examines the critical sequences and seeks to maximize the objective.

Gantt charts and PERT/CPM tools perform identical functions.

________ is a management philosophy that involves a commitment from all levels of employees to continually strive to make improvements and satisfy customers.

TQM emphasizes "quality at the source," that is,quality inspection at all stages of production or service output.

Which of the following is true of time and motion studies?

________ is a disciplined,data-driven approach for eliminating defects and enhancing quality,with an orientation toward the impact such improvements will have on the customer.

The term operations management is used to describe the activities related to producing both products and services.

________ involves the use of computers to direct manufacturing processes.

The total quality management philosophy emphasizes that ________.

The "critical path" through a network of activities represents the shortest time path for the project.

What are the typical objectives of managers working in operations?

How does the concept of quality apply to this scenario?

In a flexible manufacturing system,________ is the overall system's ability to absorb large-scale changes in volume,capacity,or capabilities.

Blue Springs is a company that produces bottled water.It has received a huge order to supply water for a five-day convention that is taking place in the city.There are about half a million guests expected to attend each day.The company must operate at its ________ to meet this demand.

________ involves sampling the activities performed by an employee or group of employees at random times throughout a work shift.

Which of the following organizations has the least economies of scale?

Which of the following is as costly as having excess unused inventory?

Just-in-time (JIT)systems are used to manage and control inventory systems in order to ensure the timely delivery of products or services and all related inputs.

How does the concept of continuous process improvement relate to process reengineering? Identify and discuss the five key elements or steps involved in process reengineering.

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Communication and Negotiation

Individual and Group Decision Making

Control

Organizational Change and Development

Filters