Exam 16: Communicating in Organizations

Grayson works in the technology department at a large non-profit agency. Every Friday night, he participates in a company softball league, and after every game, he and his co-workers go out for drinks. Grayson and his co-workers are participating in what type of ritual?

Josh works for a large, multi-national corporation. He has some new ideas for the product his department markets. To share his idea, he must first share it with his assistant manager, who then meets with the department head. The department head in turn will have to meet with the division chair, who can take it to the marketing committee for a decision. Josh's company, like many organizations, is a

If your professor tells you the format, length, and topics to be included in a report, these represent the ________________ of the assignment.

According to the _________________ approach, organizational communication is seen as a pipeline through which information flows from one source to another.

____________ communication refers to the interactions within structured groups of people that help them accomplish their goals.

If you engage in a series of ritualized activities that enhances your ability to do your job, you are using what type of rituals?

________________ stories reflect both how people see themselves and how they want others to see them.

___________ are ceremonial acts and practices that convey characteristics of an organization's culture.

_________ roles involve functions prescribed by the organization itself.

Which of the following is NOT a type of formal communication found in an organization?

The _____________ approach to organizational communication recognizes that people in an organization can use communication to control their environments.

Seriah has been a member of the honor society at her college for one year. She's always participated in the club's service projects, but at a local road clean-up, she notices the other students seem close to one another. She feels left out, especially when they keep referencing the Saturday night study group that she always tries to avoid attending. When she realizes this study group is what is drawing the other members closer to one another, what type of ritual does Seriah most likely need to evaluate if she wants to feel included?

If an organization advertises its services using television and radio commercials, which external audience is it most likely targeting?

Which of the following is NOT a question you can use to understand an organization's structure?

Liselle works for her city's Chamber of Commerce. As part of her job, she works with other city agencies, local businesses, media outlets and benefactors. She is expected to communicate and share information with these individuals and groups because the Chamber of Commerce's organizational system is

General Electric's corporate slogan is Imagination at Work, rather than the more specific Power Generation at Work. This company is engaging in strategic _______________ to allow both employees and consumers to interpret the slogan in ways that best suit them.

In November 2009, Tareq and Michaele Salahi were able to sneak into an official state dinner at the White House, even though they were not invited. The government agency charged with the event's security was the Secret Service, and it was later determined that an official had let the couple though an initial checkpoint despite the lack of an invitation and a proper screening. In this case, it seems the official did not follow that agency's explicit communication _________ for the situation.

Martin runs a small dry cleaning business. He expects his employees to be on time, and he gets annoyed when employees take an extended lunch break. He values efficiency above all else, and he makes sure his staff meetings take no longer than necessary. Martin is most likely from a _________________ culture.

Carolina is the vice president of the environmental club at her high school. She is in charge of e-mailing members about upcoming events, answering questions from new members about enrollment, and explaining club guidelines to club members. As a part of her position, Carolina employs a lot of _______________ communication.

The term ____________________ describes the increasing connectedness of societies and their economies as a result of developments in transportation and communication.