Exam 4: Office Communications: Phone, Scheduling, and Mail

Which type of mail offers two-to three-day service to most domestic destinations and must weigh less than 70 pounds?

Many offices post a sign asking that patients notify the front desk if they are still waiting _____ past their scheduled appointment time.

All chart entries must be:

A local immunologist has a large Spanish-speaking patient population, and she offers appointments the first Tuesday of each month so everyone can get their blood glucose test, vitals taken, and wounds on feet checked. A dietician also attends these sessions and during the encounter Spanish is spoken. What type of scheduling does the immunologist use in this case?

Bonnie calls in complaining of cramps and bleeding, and she is 26 weeks pregnant. When would you give an appointment to this patient?

A primary consideration in scheduling is allotting time for the physician's:

The process of using good judgment to determine how soon a patient needs to be seen is called _________________.

What type of scheduling system do many physician offices and clinics use where patients are given a set appointment time?

The use of ZIP + 4 _________ mandatory

A drawback to which type of scheduling system is that you do not know the reason for the patient's visit until they arrive in your office?

Which type of correspondence concerns patients, clinical matters, and research?

How would you classify a patient who, without notifying the office, fails to come to their appointment?

Through what type of scheduling system can patients gain encouragement because they realize they are not alone in their struggles?

The office is going through the medicine cabinet and notes that there are a few medicines that have expired. What should the office do with these medications?

_______________________ requirements are that at least 90 percent of the mailed materials must be imprinted materials generated by a means other than handwriting or typewriting.

What is the difference between "stat" and "today" Appointments?

Which type of scheduling gives patients the flexibility of open office hours while allowing the assistant more control over the flow of patients?

David Kelly calls to book his annual physical. How would you classify this appointment?

Almost all patients make their first contact with the physician's office by

During the monthly office meeting, the method of scheduling appointments was discussed. The patients frequently had wait times in excess of two hours and were very upset by the time the physician saw them. The practice is a large community clinic that uses wave scheduling. Which of the following scheduling methods may be a better alternative for the clinic?