Exam 4: Office Communications: Phone, Scheduling, and Mail

Which type of correspondence relates to the management of the office and may concern insurance companies, lawyers, supply houses, and bills to patients?

(Multiple Choice)

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Question 21

In which type of scheduling are patients seen in the order in which they arrive?

(Multiple Choice)

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Question 22

There are many ways to answer the phone, but the preferred method is to answer with:

(Multiple Choice)

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Question 23

When screening a nonmedical situation, the caller refuses to give you information over the phone. What should you do in this situation?

(Multiple Choice)

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Question 24

Another word for telephone etiquette is telephone ________________.

(Multiple Choice)

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Question 25

Which of the following calls should not be handled by taking a message?

(Multiple Choice)

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Question 26

You work in an oncologist office, and a patient calls to get the results of their breast biopsy. You cannot determine the identity of the patient over the phone so you should ______________.

(Multiple Choice)

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Question 27

When Mike Capney needs to see his physician, he can just go to the office whenever he wishes. The practice is utilizing what type of patient scheduling?

(Multiple Choice)

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Question 28

The __________ for cancellations and rescheduled appointments should be posted in areas accessible to patients such as the waiting area or examination room.

(Multiple Choice)

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Question 29

When opening payments from patients, the administrative medical assistant should do everything except

(Multiple Choice)

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Question 30

You should speak at a ______________ pace throughout the conversation.

(Multiple Choice)

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Question 31

While triaging a patient over the phone, the administrative medical assistant learned the patient had "a really deep cut on the inside of the upper thigh" and there was blood everywhere. The patient stated he was not able to stop the bleeding. The patient should be advised to:

(Multiple Choice)

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Question 32

About how far away from your mouth should you hold the mouthpiece of the phone in order to avoid distortion or faintness of voice?

(Multiple Choice)

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Question 33

The ideal time to answer a call is on the _______________ ring.

(Multiple Choice)

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Question 34

After taking a message regarding a patient's care, the assistant should:

(Multiple Choice)

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Question 35

What is it called when patients with the same condition(s) meet in a group setting?

(Multiple Choice)

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Question 36

If confidential mail is opened in error, the administrative medical assistant should reseal the correspondence and:

(Multiple Choice)

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Question 37

After taking a message regarding a patient's care, the administrative medical assistant should obtain the __________.

(Multiple Choice)

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Question 38

You want to send a letter to a patient with confidential HIV test results, and you want to make sure that only the patient (or the patient's agent) receives the letter. How should you send this delivery?

(Multiple Choice)

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Question 39

ZocDoc is an example of what type of scheduling?

(Multiple Choice)

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Question 40

Showing 21 - 40 of 74

Which type of correspondence relates to the management of the office and may concern insurance companies, lawyers, supply houses, and bills to patients?

In which type of scheduling are patients seen in the order in which they arrive?

There are many ways to answer the phone, but the preferred method is to answer with:

When screening a nonmedical situation, the caller refuses to give you information over the phone. What should you do in this situation?

Another word for telephone etiquette is telephone ________________.

Which of the following calls should not be handled by taking a message?

You work in an oncologist office, and a patient calls to get the results of their breast biopsy. You cannot determine the identity of the patient over the phone so you should ______________.

When Mike Capney needs to see his physician, he can just go to the office whenever he wishes. The practice is utilizing what type of patient scheduling?

The __________ for cancellations and rescheduled appointments should be posted in areas accessible to patients such as the waiting area or examination room.

When opening payments from patients, the administrative medical assistant should do everything except

You should speak at a ______________ pace throughout the conversation.

While triaging a patient over the phone, the administrative medical assistant learned the patient had "a really deep cut on the inside of the upper thigh" and there was blood everywhere. The patient stated he was not able to stop the bleeding. The patient should be advised to:

About how far away from your mouth should you hold the mouthpiece of the phone in order to avoid distortion or faintness of voice?

The ideal time to answer a call is on the _______________ ring.

After taking a message regarding a patient's care, the assistant should:

What is it called when patients with the same condition(s) meet in a group setting?

If confidential mail is opened in error, the administrative medical assistant should reseal the correspondence and:

After taking a message regarding a patient's care, the administrative medical assistant should obtain the __________.

You want to send a letter to a patient with confidential HIV test results, and you want to make sure that only the patient (or the patient's agent) receives the letter. How should you send this delivery?

ZocDoc is an example of what type of scheduling?

The Administrative Medical Assistant

Medical Ethics, Law, and Compliance

Office Communications: An Overview of Verbal and Written Communication

Managing Health Information

Office Management

Insurance and Coding

Billing, Reimbursement, and Collections

Practice Finances

Preparing for Employment in the Medical Office

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