Question 1

CMS defines an urgent medical condition as:

Accepted Answer

A)  a medical condition that manifests itself by chronic symptoms of little severity 
B)  a medical condition that manifests itself by acute symptoms of sufficient severity 
C)  medical conditions for which treatment is not medically necessary but are chronic 
D)  medical conditions for which treatment is medically necessary and immediately required as a result of an unforeseen illness, injury, or condition 
A)  a medical condition that manifests itself by chronic symptoms of little severity 
B)  a medical condition that manifests itself by acute symptoms of sufficient severity 
C)  medical conditions for which treatment is not medically necessary but are chronic 
D)  medical conditions for which treatment is medically necessary and immediately required as a result of an unforeseen illness, injury, or condition

Question 2

According to good telephone etiquette, what should you do when answering the phone?

Accepted Answer

A)  Visualize the person 
B)  Answer on the fourth ring 
C)  Just get through each call quickly 
D)  Make sure you say "bye-bye" when ending the call 
A)  Visualize the person 
B)  Answer on the fourth ring 
C)  Just get through each call quickly 
D)  Make sure you say "bye-bye" when ending the call

Question 3

The doctor wants to send a dismissal from care letter to the patient for refusing to follow medical advice. The office will need to make sure that the patient has received this letter for documentation purposes. Which method of mailing should they use?

Accepted Answer

A)  Parcel Post 
B)  Priority Mail 
C)  Certified Mail 
D)  First-class Mail 
A)  Parcel Post 
B)  Priority Mail 
C)  Certified Mail 
D)  First-class Mail

Question 4

Mail should be stored according to its:

Accepted Answer

A)  Size 
B)  Date 
C)  Addressee 
D)  Importance 
A)  Size 
B)  Date 
C)  Addressee 
D)  Importance

Question 5

Which way should patient statements be mailed?

Accepted Answer

A)  First-class mail 
B)  Priority mail 
C)  Parcel Post 
D)  Certified Mail 
A)  First-class mail 
B)  Priority mail 
C)  Parcel Post 
D)  Certified Mail

Question 6

What type of scheduling has offices enter the extra appointment in the second column beside the regular scheduled appointment?

Accepted Answer

A)  wave 
B)  open 
C)  shared medical 
D)  double-booking 
A)  wave 
B)  open 
C)  shared medical 
D)  double-booking

Question 7

Which type of mail is used for mailing items such as books, catalogs, sound recordings, and video recordings?

Accepted Answer

A)  Bound Printed Matter 
B)  Express Mail 
C)  Priority Mail 
D)  Media Mail 
A)  Bound Printed Matter 
B)  Express Mail 
C)  Priority Mail 
D)  Media Mail

Question 8

What type of scheduling enables available appointment slots in a physician's schedule to be very easily located?

Accepted Answer

A)  Computer scheduling 
B)  Wave scheduling 
C)  Open/fixed office hours 
D)  Double-booking 
A)  Computer scheduling 
B)  Wave scheduling 
C)  Open/fixed office hours 
D)  Double-booking

Question 9

Before appointments can be made, the administrative medical assistant must know the _____ of the physician's office.

Accepted Answer

A)  Address 
B)  Basic schedule 
C)  Average schedule 
D)  Basic information 
A)  Address 
B)  Basic schedule 
C)  Average schedule 
D)  Basic information

Question 10

Which type of mail is used for mailing items such as books, catalogs, other printed matter, or merchandise not weighing more than 70 pounds and no more than 130" in length or girth?

Accepted Answer

A)  Priority mail 
B)  Parcel post 
C)  Express mail 
D)  First class mail 
A)  Priority mail 
B)  Parcel post 
C)  Express mail 
D)  First class mail

Question 11

Leaving an interval of _____ free in the late morning and again at the end of the day will help the administrative medical assistant straighten out a delayed schedule.

Accepted Answer

A)  15-20 minutes 
B)  25-30 minutes 
C)  30-45 minutes 
D)  60 minutes 
A)  15-20 minutes 
B)  25-30 minutes 
C)  30-45 minutes 
D)  60 minutes

Question 12

CMS defines an emergency medical condition as:

Accepted Answer

A)  a medical condition that manifests itself by chronic symptoms of low severity 
B)  a medical condition for which treatments are not medically necessary and are chronic 
C)  a medical condition that manifests itself by acute symptoms of sufficient severity 
D)  a medical condition for which treatments are medically necessary and immediately required 
A)  a medical condition that manifests itself by chronic symptoms of low severity 
B)  a medical condition for which treatments are not medically necessary and are chronic 
C)  a medical condition that manifests itself by acute symptoms of sufficient severity 
D)  a medical condition for which treatments are medically necessary and immediately required

Question 13

An assistant must screen calls according to the office policy, take complete and accurate messages, and __________________________.

Accepted Answer

A)  Distract the caller 
B)  Follow proper telephone etiquette 
C)  Answer all questions that the patient may have 
D)  Only put through calls that they feel are important 
A)  Distract the caller 
B)  Follow proper telephone etiquette 
C)  Answer all questions that the patient may have 
D)  Only put through calls that they feel are important

Question 14

Which one of the following calls would you put through to the physician?

Accepted Answer

A)  A patient's relative requests information about the patient 
B)  A prescription refill 
C)  A lab calling with test results 
D)  A call from a patient with an acute illness, such as a severe reaction to medication 
A)  A patient's relative requests information about the patient 
B)  A prescription refill 
C)  A lab calling with test results 
D)  A call from a patient with an acute illness, such as a severe reaction to medication

CMS defines an urgent medical condition as:

According to good telephone etiquette, what should you do when answering the phone?

The doctor wants to send a dismissal from care letter to the patient for refusing to follow medical advice. The office will need to make sure that the patient has received this letter for documentation purposes. Which method of mailing should they use?

Mail should be stored according to its:

Which way should patient statements be mailed?

What type of scheduling has offices enter the extra appointment in the second column beside the regular scheduled appointment?

Which type of mail is used for mailing items such as books, catalogs, sound recordings, and video recordings?

What type of scheduling enables available appointment slots in a physician's schedule to be very easily located?

Before appointments can be made, the administrative medical assistant must know the _____ of the physician's office.

Which type of mail is used for mailing items such as books, catalogs, other printed matter, or merchandise not weighing more than 70 pounds and no more than 130" in length or girth?

Leaving an interval of _____ free in the late morning and again at the end of the day will help the administrative medical assistant straighten out a delayed schedule.

CMS defines an emergency medical condition as:

An assistant must screen calls according to the office policy, take complete and accurate messages, and __________________________.

Which one of the following calls would you put through to the physician?

The Administrative Medical Assistant

Medical Ethics, Law, and Compliance

Office Communications: An Overview of Verbal and Written Communication

Managing Health Information

Office Management

Insurance and Coding

Billing, Reimbursement, and Collections

Practice Finances

Preparing for Employment in the Medical Office

Filters

Exam 4: Office Communications: Phone, Scheduling, and Mail

CMS defines an urgent medical condition as:

According to good telephone etiquette, what should you do when answering the phone?

The doctor wants to send a dismissal from care letter to the patient for refusing to follow medical advice. The office will need to make sure that the patient has received this letter for documentation purposes. Which method of mailing should they use?

Mail should be stored according to its:

Which way should patient statements be mailed?

What type of scheduling has offices enter the extra appointment in the second column beside the regular scheduled appointment?

Which type of mail is used for mailing items such as books, catalogs, sound recordings, and video recordings?

What type of scheduling enables available appointment slots in a physician's schedule to be very easily located?

Before appointments can be made, the administrative medical assistant must know the _____ of the physician's office.

Which type of mail is used for mailing items such as books, catalogs, other printed matter, or merchandise not weighing more than 70 pounds and no more than 130" in length or girth?

Leaving an interval of _____ free in the late morning and again at the end of the day will help the administrative medical assistant straighten out a delayed schedule.

CMS defines an emergency medical condition as:

An assistant must screen calls according to the office policy, take complete and accurate messages, and __________________________.

Which one of the following calls would you put through to the physician?

The Administrative Medical Assistant

Medical Ethics, Law, and Compliance

Office Communications: An Overview of Verbal and Written Communication

Managing Health Information

Office Management

Insurance and Coding

Billing, Reimbursement, and Collections

Practice Finances

Preparing for Employment in the Medical Office

Filters