Question 1

When reading the proofreader report, you notice the sentence, "He is not". That means you should

Accepted Answer

A)  Bold the word "not". 
B)  Change the word "not". 
C)  Remove the word "not". 
D)  Capitalize the word "not". 
A)  Bold the word "not". 
B)  Change the word "not". 
C)  Remove the word "not". 
D)  Capitalize the word "not". A

Question 2

Currently, __________ is not the preferred method of communicating medical information.

Accepted Answer

A)  E-mail 
B)  Regular mail 
C)  Registered mail 
D)  Certified mail 
A)  E-mail 
B)  Regular mail 
C)  Registered mail 
D)  Certified mail A

Question 3

What are the two styles of punctuation that may be used in a business letter?

Accepted Answer

A)  Mixed/standard and open 
B)  Open and varied 
C)  Closed and mixed 
D)  Standard and closed 
A)  Mixed/standard and open 
B)  Open and varied 
C)  Closed and mixed 
D)  Standard and closed A

Question 4

The timing and the delivery of communication are critical to the ____________________ of the communication.

Accepted Answer

A)  Effectiveness 
B)  Importunateness 
C)  Emergency 
D)  Message 
A)  Effectiveness 
B)  Importunateness 
C)  Emergency 
D)  Message

Question 5

The assessment of a document to determine its clarity, consistency, and overall effectiveness is called _______________.

Accepted Answer

A)  Editing 
B)  Correcting 
C)  Checking 
D)  Proofreading 
A)  Editing 
B)  Correcting 
C)  Checking 
D)  Proofreading

Question 6

What is the first step in becoming an active listener?

Accepted Answer

A)  Listen, interrupt, give your point of view, and start listening again 
B)  Listen but fake attention to the message 
C)  Stop talking and listen 
D)  Interrupt if you do not agree with the message 
A)  Listen, interrupt, give your point of view, and start listening again 
B)  Listen but fake attention to the message 
C)  Stop talking and listen 
D)  Interrupt if you do not agree with the message

Question 7

The margins on a traditional manuscript should have ____-inch margins on all sides.

Accepted Answer

A)  4 
B)  3 
C)  2 
D)  1 
A)  4 
B)  3 
C)  2 
D)  1

Question 8

A slightly tilted head or a perplexed look may indicate that the receiver is:

Accepted Answer

A)  Nervous 
B)  Confused 
C)  Shy 
D)  Aggravated 
A)  Nervous 
B)  Confused 
C)  Shy 
D)  Aggravated

Question 9

The proofreaders notation ^ means ________________.

Accepted Answer

A)  To omit a word 
B)  To spell a word out 
C)  To omit a stroke 
D)  To insert a word or letter 
A)  To omit a word 
B)  To spell a word out 
C)  To omit a stroke 
D)  To insert a word or letter

Question 10

Mary Smith is typing a letter. Her reference initials should be listed as:

Accepted Answer

A)  MS 
B)  ms 
C)  Ms 
D)  mS 
A)  MS 
B)  ms 
C)  Ms 
D)  mS

Question 11

How many styles of punctuation may be used in business letters?

Accepted Answer

A)  One 
B)  Two 
C)  Three 
D)  Four 
A)  One 
B)  Two 
C)  Three 
D)  Four

Question 12

Stepping away from a person conveys ________________ in the message.

Accepted Answer

A)  Distrust 
B)  Lack of communication 
C)  A hearing disorder 
D)  Interest 
A)  Distrust 
B)  Lack of communication 
C)  A hearing disorder 
D)  Interest

Question 13

What is the chosen method for transmitting a message?

Accepted Answer

A)  Channel 
B)  Format 
C)  Message 
D)  Line 
A)  Channel 
B)  Format 
C)  Message 
D)  Line

Question 14

When Dr. Kendall's administrative medical assistant stepped toward a patient to explain the hospital preadmission procedure, the patient abruptly took a step backwards. Which of the following is most likely the reason for the patient's movement during the communication process?

Accepted Answer

A)  The administrative medical assistant had bad breath. 
B)  The patient's cell phone was ringing. 
C)  The patient needed to sit down. 
D)  The administrative medical assistant had intruded into the patient's personal space. 
A)  The administrative medical assistant had bad breath. 
B)  The patient's cell phone was ringing. 
C)  The patient needed to sit down. 
D)  The administrative medical assistant had intruded into the patient's personal space.

Question 15

Patrice felt she was being treated rudely by the administrative medical assistant. When Patrice arrived for her appointment, the assistant greeted Patrice, quickly shut the glass window, and began pointing her finger toward Patrice. The assistant was discussing a newly discovered crack in the wall with the office manager. Patrice felt unwelcome because:

Accepted Answer

A)  The assistant's verbal message did not match her nonverbal message. 
B)  The assistant's verbal and nonverbal message was the same. 
C)  The crack on the wall was offensive to Patrice. 
D)  The assistant did not offer Patrice coffee or water. 
A)  The assistant's verbal message did not match her nonverbal message. 
B)  The assistant's verbal and nonverbal message was the same. 
C)  The crack on the wall was offensive to Patrice. 
D)  The assistant did not offer Patrice coffee or water.

Question 16

Expressing ideas through words and gestures to ideas is known as

Accepted Answer

A)  Illustrating. 
B)  Improvising. 
C)  Coding. 
D)  Encoding. 
A)  Illustrating. 
B)  Improvising. 
C)  Coding. 
D)  Encoding.

Question 17

What type of message does hygiene and grooming convey?

Accepted Answer

A)  Verbal 
B)  Written 
C)  Nonverbal 
D)  Disinterested 
A)  Verbal 
B)  Written 
C)  Nonverbal 
D)  Disinterested

Question 18

Notes that are positioned at the bottom of the page on which the reference appears are called __________.

Accepted Answer

A)  Footnotes 
B)  Endnotes 
C)  Headings 
D)  Titles 
A)  Footnotes 
B)  Endnotes 
C)  Headings 
D)  Titles

Question 19

If medical records are attached to correspondence, the patient ____________ sign a release form.

Accepted Answer

A)  does not have to 
B)  should not 
C)  must 
D)  may 
A)  does not have to 
B)  should not 
C)  must 
D)  may

Question 20

A cardiologist wants to talk with a patient's primary physician, physical therapist, and occupational therapist to establish a rehabilitation protocol after the patient has undergone triple bypass surgery. To accomplish this, they should use _________________.

Accepted Answer

A)  Blogs 
B)  Podcasts 
C)  Voice conferencing 
D)  Video conferencing 
A)  Blogs 
B)  Podcasts 
C)  Voice conferencing 
D)  Video conferencing

When reading the proofreader report, you notice the sentence, "He is not". That means you should

Currently, __________ is not the preferred method of communicating medical information.

What are the two styles of punctuation that may be used in a business letter?

The timing and the delivery of communication are critical to the ____________________ of the communication.

The assessment of a document to determine its clarity, consistency, and overall effectiveness is called _______________.

What is the first step in becoming an active listener?

The margins on a traditional manuscript should have ____-inch margins on all sides.

A slightly tilted head or a perplexed look may indicate that the receiver is:

The proofreaders notation ^ means ________________.

Mary Smith is typing a letter. Her reference initials should be listed as:

How many styles of punctuation may be used in business letters?

Stepping away from a person conveys ________________ in the message.

What is the chosen method for transmitting a message?

When Dr. Kendall's administrative medical assistant stepped toward a patient to explain the hospital preadmission procedure, the patient abruptly took a step backwards. Which of the following is most likely the reason for the patient's movement during the communication process?

Expressing ideas through words and gestures to ideas is known as

What type of message does hygiene and grooming convey?

Notes that are positioned at the bottom of the page on which the reference appears are called __________.

If medical records are attached to correspondence, the patient ____________ sign a release form.

A cardiologist wants to talk with a patient's primary physician, physical therapist, and occupational therapist to establish a rehabilitation protocol after the patient has undergone triple bypass surgery. To accomplish this, they should use _________________.

The Administrative Medical Assistant

Medical Ethics, Law, and Compliance

Office Communications: Phone, Scheduling, and Mail

Managing Health Information

Office Management

Insurance and Coding

Billing, Reimbursement, and Collections

Practice Finances

Preparing for Employment in the Medical Office

Filters

Exam 3: Office Communications: An Overview of Verbal and Written Communication

When reading the proofreader report, you notice the sentence, "He is not". That means you should

Currently, __________ is not the preferred method of communicating medical information.

What are the two styles of punctuation that may be used in a business letter?

The timing and the delivery of communication are critical to the ____________________ of the communication.

The assessment of a document to determine its clarity, consistency, and overall effectiveness is called _______________.

What is the first step in becoming an active listener?

The margins on a traditional manuscript should have ____-inch margins on all sides.

A slightly tilted head or a perplexed look may indicate that the receiver is:

The proofreaders notation ^ means ________________.

Mary Smith is typing a letter. Her reference initials should be listed as:

How many styles of punctuation may be used in business letters?

Stepping away from a person conveys ________________ in the message.

What is the chosen method for transmitting a message?

When Dr. Kendall's administrative medical assistant stepped toward a patient to explain the hospital preadmission procedure, the patient abruptly took a step backwards. Which of the following is most likely the reason for the patient's movement during the communication process?

Expressing ideas through words and gestures to ideas is known as

What type of message does hygiene and grooming convey?

Notes that are positioned at the bottom of the page on which the reference appears are called __________.

If medical records are attached to correspondence, the patient ____________ sign a release form.

A cardiologist wants to talk with a patient's primary physician, physical therapist, and occupational therapist to establish a rehabilitation protocol after the patient has undergone triple bypass surgery. To accomplish this, they should use _________________.

The Administrative Medical Assistant

Medical Ethics, Law, and Compliance

Office Communications: Phone, Scheduling, and Mail

Managing Health Information

Office Management

Insurance and Coding

Billing, Reimbursement, and Collections

Practice Finances

Preparing for Employment in the Medical Office

Filters