Exam 4: Office Communications: Phone, Scheduling, and Mail

Patients judge the care they receive by the attitude of the office personnel, which can be reflected by the administrative medical assistant's

Which type of mail provides the greatest security for valuables?

A patient, Mary Jones, was seen last week and the doctor asked her to inform the office after a week on a new medication. What should the administrative medical assistant do when Mary reports that information?

Another name for wave scheduling is:

First-class mail is primarily processed by OCR, which stands for ______________.

Which type of mail offers overnight delivery to most destinations?

The traditional channel of initial communication between the patient and the physician is:

Which type of correspondence pertains to the physician's private life, such as notes to friends or letters about the physician's personal business interests?

Your office should utilize a _________________ to help you screen and transfer calls.

When processing incoming mail, the office assistant should do all the following except

Which type of mail includes all correspondence, whether hand written or typed, all bills, and all materials sealed against postal inspection and weighing 13 ounces or less?

What should always be done prior to placing a caller on hold?

When taking a message you should use ____________ to save time when recording a message.

All chart notations must be signed and __________.

When sending something that requires special handing, you should mark the package as _________________.

If you must keep a caller on hold for more than _____ seconds, go back on the line and ask the caller if they wish to continue holding.

A patient, Kathy Cole, calls to say that she has had vaginal discharge over the past week along with blood in stool. How should this appointment be scheduled?

How often are established patients asked to verify their necessary data?

When screening calls, the first priority is to:

A __________ may be used to send or receive information about the patient immediately.