Exam 3: Office Communications: An Overview of Verbal and Written Communication

When direct eye contact is maintained, a level of __________ is established.

The most common and efficient form of interoffice communication is ___________.

Leaning toward a person conveys _______________ in the message.

All of these items contribute to our unspoken message except:

One of the most visible and expressive parts of the body is:

What type of electronic technology allows one person to begin a journal-type entry at a Web site and allows others to respond?

The main purpose of which type of correspondence is to let the sender know as soon as possible that a request is being handled?

The first page of a manuscript is called the _______________.

When originating communication, the sender will formulate ideas he or she wants to be communicated. This process is called _______________.

You have a patient who needs to undergo a total abdominal hysterectomy and bilateral salpingo-oophorectomy. What is the best way to explain this to the patient?

_____________________ is the careful reading and examination of a document for the sole purpose of finding and correcting errors.

Mrs. Smith is handing you her charge slip and chart and you are informing her of surgery instructions. The patient is _______________ to receive the information.

What role does culture play in facial expression?

What should always be done prior to hitting SEND on an e-mail?

What type of correspondence does not usually contain inside address or complimentary closings?

The practice has three different locations and wants to have employees at each location participate in a telephone call without having to travel to one particular location. What type of electronic technology should they utilize?

The local nursing program would like to communicate face-to-face with a nursing program located 60 miles away, but they cannot travel the distance to visit. Which type of technology would be best suited for their needs?

Mary Beth walks into the exam room with her shoulders slumped and her head lowered. What nonverbal communication message does this convey?

Which of these should be done when preparing the title page of a traditional manuscript?

Notes that are grouped together at the end of the report are called ___________.