Question 1

Letters of information must have

Accepted Answer

A)  A brief medical report. 
B)  Template format. 
C)  Clear and complete information. 
D)  A summary of lab results. 
A)  A brief medical report. 
B)  Template format. 
C)  Clear and complete information. 
D)  A summary of lab results.

Question 2

What style of letter formatting gives the choice to either indent new paragraphs 0.5" or keep everything to the left margin?

Accepted Answer

A)  Block 
B)  Modified block 
C)  Adapted block 
D)  Either block or modified block 
A)  Block 
B)  Modified block 
C)  Adapted block 
D)  Either block or modified block

Question 3

Which of these is expressed nonverbally by making and keeping eye contact with an audience?

Accepted Answer

A)  Apprehension 
B)  Nervousness 
C)  Happiness 
D)  Confidence 
A)  Apprehension 
B)  Nervousness 
C)  Happiness 
D)  Confidence

Question 4

Dr. Jones has completed her research on diabetes and wants to send this document to a healthcare journal to be published. What will she send to the publisher?

Accepted Answer

A)  Draft manuscript 
B)  Final manuscript 
C)  Outline manuscript 
D)  Summary manuscript 
A)  Draft manuscript 
B)  Final manuscript 
C)  Outline manuscript 
D)  Summary manuscript

Question 5

You discover an error in a patient's account and realize it was your error. You report this error to your office manager and inform him of your intent to correct it. He says "That's fine," but his tone of voice is very sharp and loud. What is the conveyed message?

Accepted Answer

A)  The tone of his voice indicates he is upset although his actions do not 
B)  Tone of voice has no bearing on how we interpret communication 
C)  The message and tone are not related 
D)  There is no conveyed message 
A)  The tone of his voice indicates he is upset although his actions do not 
B)  Tone of voice has no bearing on how we interpret communication 
C)  The message and tone are not related 
D)  There is no conveyed message

Question 6

What type of correspondence requires the writer to give the recipient the details of the original request, include a duplicate of the original request, and be clear about what action you wish the recipient to take?

Accepted Answer

A)  Letters of information 
B)  Letters of acknowledgement 
C)  Follow-up letters 
D)  Interoffice memorandum 
A)  Letters of information 
B)  Letters of acknowledgement 
C)  Follow-up letters 
D)  Interoffice memorandum

Question 7

What body movement would indicate that the sender wants the conversation to end?

Accepted Answer

A)  Leaning back in the chair 
B)  Lowering of the head 
C)  Leaning toward the person 
D)  Tapping a finger or pencil 
A)  Leaning back in the chair 
B)  Lowering of the head 
C)  Leaning toward the person 
D)  Tapping a finger or pencil

Question 8

Which type of letter is used when a physician transfers part or all of a patient's care to another physician?

Accepted Answer

A)  Follow-up letter 
B)  Referral letter 
C)  Letter of information 
D)  Letter of acknowledgment 
A)  Follow-up letter 
B)  Referral letter 
C)  Letter of information 
D)  Letter of acknowledgment

Question 9

When proofreading a sentence, the notation is used to indicate

Accepted Answer

A)  Start the sentence bolded. 
B)  Start a new paragraph. 
C)  Move sentence to previous paragraph. 
D)  Reword the sentence. 
A)  Start the sentence bolded. 
B)  Start a new paragraph. 
C)  Move sentence to previous paragraph. 
D)  Reword the sentence.

Question 10

Your office is sending a letter to a patient about his test results and need for surgery. The envelope addressed to the patient should be

Accepted Answer

A)  Marked "personal". 
B)  Marked "confidential" or "private". 
C)  Sent with no markings on the outside. 
D)  Sent certified mail with return receipt requested. 
A)  Marked "personal". 
B)  Marked "confidential" or "private". 
C)  Sent with no markings on the outside. 
D)  Sent certified mail with return receipt requested.

Question 11

You are at a presentation where the facilitator is speaking about an important subject, congestive heart failure, but is making funny, wacky, and amusing arm gestures and facial expressions. What message wins?

Accepted Answer

A)  Verbal 
B)  Nonverbal 
C)  The audience 
D)  Encoded 
A)  Verbal 
B)  Nonverbal 
C)  The audience 
D)  Encoded

Letters of information must have

What style of letter formatting gives the choice to either indent new paragraphs 0.5" or keep everything to the left margin?

Which of these is expressed nonverbally by making and keeping eye contact with an audience?

Dr. Jones has completed her research on diabetes and wants to send this document to a healthcare journal to be published. What will she send to the publisher?

You discover an error in a patient's account and realize it was your error. You report this error to your office manager and inform him of your intent to correct it. He says "That's fine," but his tone of voice is very sharp and loud. What is the conveyed message?

What type of correspondence requires the writer to give the recipient the details of the original request, include a duplicate of the original request, and be clear about what action you wish the recipient to take?

What body movement would indicate that the sender wants the conversation to end?

Which type of letter is used when a physician transfers part or all of a patient's care to another physician?

When proofreading a sentence, the notation is used to indicate

Your office is sending a letter to a patient about his test results and need for surgery. The envelope addressed to the patient should be

You are at a presentation where the facilitator is speaking about an important subject, congestive heart failure, but is making funny, wacky, and amusing arm gestures and facial expressions. What message wins?

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Office Communications: Phone, Scheduling, and Mail

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Exam 3: Office Communications: An Overview of Verbal and Written Communication

Letters of information must have

What style of letter formatting gives the choice to either indent new paragraphs 0.5" or keep everything to the left margin?

Which of these is expressed nonverbally by making and keeping eye contact with an audience?

Dr. Jones has completed her research on diabetes and wants to send this document to a healthcare journal to be published. What will she send to the publisher?

You discover an error in a patient's account and realize it was your error. You report this error to your office manager and inform him of your intent to correct it. He says "That's fine," but his tone of voice is very sharp and loud. What is the conveyed message?

What type of correspondence requires the writer to give the recipient the details of the original request, include a duplicate of the original request, and be clear about what action you wish the recipient to take?

What body movement would indicate that the sender wants the conversation to end?

Which type of letter is used when a physician transfers part or all of a patient's care to another physician?

When proofreading a sentence, the notation is used to indicate

Your office is sending a letter to a patient about his test results and need for surgery. The envelope addressed to the patient should be

You are at a presentation where the facilitator is speaking about an important subject, congestive heart failure, but is making funny, wacky, and amusing arm gestures and facial expressions. What message wins?

The Administrative Medical Assistant

Medical Ethics, Law, and Compliance

Office Communications: Phone, Scheduling, and Mail

Managing Health Information

Office Management

Insurance and Coding

Billing, Reimbursement, and Collections

Practice Finances

Preparing for Employment in the Medical Office

Filters