Question 1

Which style of punctuation is currently the preferred style for business letters?

Accepted Answer

A)  Mixed 
B)  Standard 
C)  Varied 
D)  Open 
A)  Mixed 
B)  Standard 
C)  Varied 
D)  Open

Question 2

A social zone is used for communication within __________ feet of an audience.

Accepted Answer

A)  3 to 6 
B)  6 to 12 
C)  4 to 12 
D)  5 to 10 
A)  3 to 6 
B)  6 to 12 
C)  4 to 12 
D)  5 to 10

Question 3

How many different frequently used letter formats are there that give the letter a well-balanced and attractive appearance?

Accepted Answer

A)  5 
B)  4 
C)  3 
D)  2 
A)  5 
B)  4 
C)  3 
D)  2

Question 4

You are typing a letter to a patient that is too long for one page. How would you start the second page?

Accepted Answer

A)  Use letterhead stationery for the second page. 
B)  Use blank stationery for the second page. 
C)  Use blank stationery for both pages. 
D)  There is no rule on the second page. 
A)  Use letterhead stationery for the second page. 
B)  Use blank stationery for the second page. 
C)  Use blank stationery for both pages. 
D)  There is no rule on the second page.

Question 5

When composing the body of an e-mail, the standard protocol is to address how many topics?

Accepted Answer

A)  As many as necessary 
B)  Three 
C)  Two 
D)  One 
A)  As many as necessary 
B)  Three 
C)  Two 
D)  One

Question 6

Disciplinary actions or warnings should be delivered using which type of channel?

Accepted Answer

A)  Phone 
B)  Email 
C)  Face-to-face 
D)  Regular mail 
A)  Phone 
B)  Email 
C)  Face-to-face 
D)  Regular mail

Question 7

Which type of punctuation requires placing a colon after the salutation and a comma after the complementary closing?

Accepted Answer

A)  Standard punctuation 
B)  Open punctuation 
C)  Closed punctuation 
D)  Modified punctuation 
A)  Standard punctuation 
B)  Open punctuation 
C)  Closed punctuation 
D)  Modified punctuation

Question 8

Anything that can break down the communication transmission process is referred to as ___________.

Accepted Answer

A)  Noise 
B)  Message 
C)  Channel 
D)  Feedback 
A)  Noise 
B)  Message 
C)  Channel 
D)  Feedback

Question 9

A barrier to effective communication is:

Accepted Answer

A)  Inactive listening 
B)  Active listening 
C)  Organization of the message 
D)  Nonverbal communication 
A)  Inactive listening 
B)  Active listening 
C)  Organization of the message 
D)  Nonverbal communication

Question 10

The public zone used for most public speaking events should be ________ feet or more from the audience.

Accepted Answer

A)  6 
B)  8 
C)  10 
D)  12 
A)  6 
B)  8 
C)  10 
D)  12

Question 11

The medical practice wants to update their employees on some new privacy regulations, and the employees can listen to or view the file on their computer or mobile device. Which type of electronic technology would they utilize?

Accepted Answer

A)  Blogs 
B)  Podcasts 
C)  Voice conferencing 
D)  Video conferencing 
A)  Blogs 
B)  Podcasts 
C)  Voice conferencing 
D)  Video conferencing

Question 12

What correspondence is considered to be a type of informal messages exchanged within an organization?

Accepted Answer

A)  Letters of information 
B)  Letters of acknowledgement 
C)  Follow-up letters 
D)  Interoffice memorandum 
A)  Letters of information 
B)  Letters of acknowledgement 
C)  Follow-up letters 
D)  Interoffice memorandum

Question 13

Which type of letter places the dateline at 2 inches?

Accepted Answer

A)  Block style 
B)  Ratified-block style 
C)  Modified-block style 
D)  Open punctuation 
A)  Block style 
B)  Ratified-block style 
C)  Modified-block style 
D)  Open punctuation

Question 14

Which of these is the part of the report where all the works consulted by the writer, including items given in notes, are listed alphabetically at the end of the report?

Accepted Answer

A)  Footnotes 
B)  Endnotes 
C)  Headings 
D)  Bibliography 
A)  Footnotes 
B)  Endnotes 
C)  Headings 
D)  Bibliography

Question 15

According to body language experts, what percentage of communication is nonverbal?

Accepted Answer

A)  80-90 percent 
B)  85 percent 
C)  50-80 percent 
D)  35 percent 
A)  80-90 percent 
B)  85 percent 
C)  50-80 percent 
D)  35 percent

Question 16

The best planned message may not be received properly if ___________ have not been considered.

Accepted Answer

A)  others 
B)  encoding strategies 
C)  comments 
D)  barriers 
A)  others 
B)  encoding strategies 
C)  comments 
D)  barriers

Question 17

At the beginning of the communication cycle, who organizes the message?

Accepted Answer

A)  Patient 
B)  Physician 
C)  Sender 
D)  Receiver 
A)  Patient 
B)  Physician 
C)  Sender 
D)  Receiver

Question 18

A copy notation on a block-style letter is done by placing _____ one Enter below enclosures.

Accepted Answer

A)  CC 
B)  cc 
C)  c 
D)  x 
A)  CC 
B)  cc 
C)  c 
D)  x

Question 19

What are the major differences between block and modified block? In modified block, the writer should:

Accepted Answer

A)  Position the complimentary closing and signature line at a Tab stop placed at 3.25" 
B)  Position the date line at a Tab stop placed at 5" 
C)  Position the date line, complimentary closing and signature line at a Tab stop placed at 3.25" 
D)  Begin all lines at right margin and indent new paragraphs .25" 
A)  Position the complimentary closing and signature line at a Tab stop placed at 3.25" 
B)  Position the date line at a Tab stop placed at 5" 
C)  Position the date line, complimentary closing and signature line at a Tab stop placed at 3.25" 
D)  Begin all lines at right margin and indent new paragraphs .25"

Question 20

What are the two different style formats that offices frequently use when sending a letter to the patient?

Accepted Answer

A)  Block and adjusted block 
B)  Adapted block and modified block 
C)  Modified block and adapted block 
D)  Block and modified block 
A)  Block and adjusted block 
B)  Adapted block and modified block 
C)  Modified block and adapted block 
D)  Block and modified block

Which style of punctuation is currently the preferred style for business letters?

A social zone is used for communication within __________ feet of an audience.

How many different frequently used letter formats are there that give the letter a well-balanced and attractive appearance?

You are typing a letter to a patient that is too long for one page. How would you start the second page?

When composing the body of an e-mail, the standard protocol is to address how many topics?

Disciplinary actions or warnings should be delivered using which type of channel?

Which type of punctuation requires placing a colon after the salutation and a comma after the complementary closing?

Anything that can break down the communication transmission process is referred to as ___________.

A barrier to effective communication is:

The public zone used for most public speaking events should be ________ feet or more from the audience.

The medical practice wants to update their employees on some new privacy regulations, and the employees can listen to or view the file on their computer or mobile device. Which type of electronic technology would they utilize?

What correspondence is considered to be a type of informal messages exchanged within an organization?

Which type of letter places the dateline at 2 inches?

Which of these is the part of the report where all the works consulted by the writer, including items given in notes, are listed alphabetically at the end of the report?

According to body language experts, what percentage of communication is nonverbal?

The best planned message may not be received properly if ___________ have not been considered.

At the beginning of the communication cycle, who organizes the message?

A copy notation on a block-style letter is done by placing _____ one Enter below enclosures.

What are the major differences between block and modified block? In modified block, the writer should:

What are the two different style formats that offices frequently use when sending a letter to the patient?

The Administrative Medical Assistant

Medical Ethics, Law, and Compliance

Office Communications: Phone, Scheduling, and Mail

Managing Health Information

Office Management

Insurance and Coding

Billing, Reimbursement, and Collections

Practice Finances

Preparing for Employment in the Medical Office

Filters

Exam 3: Office Communications: An Overview of Verbal and Written Communication

Which style of punctuation is currently the preferred style for business letters?

A social zone is used for communication within __________ feet of an audience.

How many different frequently used letter formats are there that give the letter a well-balanced and attractive appearance?

You are typing a letter to a patient that is too long for one page. How would you start the second page?

When composing the body of an e-mail, the standard protocol is to address how many topics?

Disciplinary actions or warnings should be delivered using which type of channel?

Which type of punctuation requires placing a colon after the salutation and a comma after the complementary closing?

Anything that can break down the communication transmission process is referred to as ___________.

A barrier to effective communication is:

The public zone used for most public speaking events should be ________ feet or more from the audience.

The medical practice wants to update their employees on some new privacy regulations, and the employees can listen to or view the file on their computer or mobile device. Which type of electronic technology would they utilize?

What correspondence is considered to be a type of informal messages exchanged within an organization?

Which type of letter places the dateline at 2 inches?

Which of these is the part of the report where all the works consulted by the writer, including items given in notes, are listed alphabetically at the end of the report?

According to body language experts, what percentage of communication is nonverbal?

The best planned message may not be received properly if ___________ have not been considered.

At the beginning of the communication cycle, who organizes the message?

A copy notation on a block-style letter is done by placing _____ one Enter below enclosures.

What are the major differences between block and modified block? In modified block, the writer should:

What are the two different style formats that offices frequently use when sending a letter to the patient?

The Administrative Medical Assistant

Medical Ethics, Law, and Compliance

Office Communications: Phone, Scheduling, and Mail

Managing Health Information

Office Management

Insurance and Coding

Billing, Reimbursement, and Collections

Practice Finances

Preparing for Employment in the Medical Office

Filters