Question 1

Which of the following would you avoid doing when canceling an appointment your manager had made?

Accepted Answer

A)  Offer to schedule another appointment. 
B)  Explain exactly why the manager is canceling the appointment in specific terms. 
C)  Mention the appointment must be changed. 
D)  Express regret on your manager's behalf. 
A)  Offer to schedule another appointment. 
B)  Explain exactly why the manager is canceling the appointment in specific terms. 
C)  Mention the appointment must be changed. 
D)  Express regret on your manager's behalf.

Question 2

If a salesman drops in unexpectedly, ask the purpose of the visit to determine if

Accepted Answer

A)  you should tell the salesperson your manager is not seeking the product or service. 
B)  you should offer to make an appointment for the salesperson with your manager. 
C)  the salesperson should see someone else. 
D)  All of the above. 
A)  you should tell the salesperson your manager is not seeking the product or service. 
B)  you should offer to make an appointment for the salesperson with your manager. 
C)  the salesperson should see someone else. 
D)  All of the above.

Question 3

Every time you meet another person, whether a visitor or coworker, you are influencing that person's image of your company, department, or office.

Accepted Answer

A) True 
 B)False

Question 4

Make tentative entries in your and your manager's calendar in ink because pencil will fade.

Accepted Answer

A) True 
 B)False

Question 5

Unless special arrangements have been made, a meeting between a subordinate and a manager is expected to be held in the

Accepted Answer

A)  subordinate's office. 
B)  manager's office. 
C)  cafeteria. 
D)  conference room. 
A)  subordinate's office. 
B)  manager's office. 
C)  cafeteria. 
D)  conference room.

Which of the following would you avoid doing when canceling an appointment your manager had made?

If a salesman drops in unexpectedly, ask the purpose of the visit to determine if

Every time you meet another person, whether a visitor or coworker, you are influencing that person's image of your company, department, or office.

Make tentative entries in your and your manager's calendar in ink because pencil will fade.

Unless special arrangements have been made, a meeting between a subordinate and a manager is expected to be held in the

Understanding the Changing and Challenging Office

Human Relations

Preparing for Your Job Search

Managing Your Work, Time, and Other Resources

Communicating by Telephone

Building Communication Skills

Processing Mail

Records Management

Handling Financial Procedures

Making Travel Arrangements

Planning Meetings and Conferences

Developing Effective Oral Presentations

Preparing to Meet the Challenges

Working in a Medical Office

Working in a Legal Office

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Exam 10: Scheduling Appointments and Receiving Visitors

Which of the following would you avoid doing when canceling an appointment your manager had made?

If a salesman drops in unexpectedly, ask the purpose of the visit to determine if

Every time you meet another person, whether a visitor or coworker, you are influencing that person's image of your company, department, or office.

Make tentative entries in your and your manager's calendar in ink because pencil will fade.

Unless special arrangements have been made, a meeting between a subordinate and a manager is expected to be held in the

Understanding the Changing and Challenging Office

Human Relations

Preparing for Your Job Search

Managing Your Work, Time, and Other Resources

Communicating by Telephone

Building Communication Skills

Processing Mail

Records Management

Handling Financial Procedures

Making Travel Arrangements

Planning Meetings and Conferences

Developing Effective Oral Presentations

Preparing to Meet the Challenges

Working in a Medical Office

Working in a Legal Office

Filters