Question 1

When needing to help your manager terminate a meeting with someone, your options are all of the following EXCEPT

Accepted Answer

A)  send a text message to the manager's cell phone. 
B)  bring the next visitor to the door so the manager's present visitor will terminate the meeting. 
C)  find out ahead of time if your manager wishes you to aid in terminating appointments of visitors who overstay their time. 
D)  All of the above. 
A)  send a text message to the manager's cell phone. 
B)  bring the next visitor to the door so the manager's present visitor will terminate the meeting. 
C)  find out ahead of time if your manager wishes you to aid in terminating appointments of visitors who overstay their time. 
D)  All of the above.

Question 2

Be observant of visitors with special needs and offer to help rather than to wait to be asked.

Accepted Answer

A) True 
 B)False

Question 3

To assure you are secure and safe at your office, you should

Accepted Answer

A)  be aware of any procedures established to safeguard your personal security in your office setting. 
B)  be sure to lock your office door when you leave for lunch or to attend meetings. 
C)  not take security for granted. 
D)  All of the above. 
A)  be aware of any procedures established to safeguard your personal security in your office setting. 
B)  be sure to lock your office door when you leave for lunch or to attend meetings. 
C)  not take security for granted. 
D)  All of the above.

Question 4

When a visitor who has an appointment arrives, you should

Accepted Answer

A)  not keep a visitor who has an appointment waiting. 
B)  make the visitor feel comfortable and visit with him or her until it is time for the visitor's appointment. 
C)  allow the visitor to wait when more pressing work is due. 
D)  invite the visitor who must wait to reschedule the appointment. 
A)  not keep a visitor who has an appointment waiting. 
B)  make the visitor feel comfortable and visit with him or her until it is time for the visitor's appointment. 
C)  allow the visitor to wait when more pressing work is due. 
D)  invite the visitor who must wait to reschedule the appointment.

Question 5

Never assume based on the color of a person's skin he or she is from a certain country.

Accepted Answer

A) True 
 B)False

Question 6

Most companies approve employees letting other employees use their access key to card to let them enter after regular business hours.

Accepted Answer

A) True 
 B)False

Question 7

Discuss the common uses of automated calendaring systems (electronic calendars).

Accepted Answer

Automated calendaring systems allow you

Question 8

When hosting international visitors an office professional should

Accepted Answer

A)  research cultural attitudes about time in the visitor's culture. 
B)  locate the visitor's nearest consulate office. 
C)  learn a few words and phrases in the visitor's language. 
D)  All of the above. 
A)  research cultural attitudes about time in the visitor's culture. 
B)  locate the visitor's nearest consulate office. 
C)  learn a few words and phrases in the visitor's language. 
D)  All of the above.

Question 9

When your manager's supervisor requests a conference with your manager, the implied message is your manager will extend a courteous invitation to the supervisor to come to the manager's office.

Accepted Answer

A) True 
 B)False

Question 10

How would you handle interrupting your manager who has a visitor in his or her office when another
visitor arrives promptly for an appointment?

Accepted Answer

You may select one of the following proc

Question 11

When someone whom the manager wishes to see calls to cancel an appointment, an efficient office professional will

Accepted Answer

A)  discourage the caller from making another appointment. 
B)  tell the caller you will check with the manager to see if it is okay to cancel. 
C)  try to persuade the caller to keep the appointment. 
D)  offer to make another appointment. 
A)  discourage the caller from making another appointment. 
B)  tell the caller you will check with the manager to see if it is okay to cancel. 
C)  try to persuade the caller to keep the appointment. 
D)  offer to make another appointment.

Question 12

Enter in your calendar all of your manager's appointments, including reminders of tasks that must be taken care of within a given time period and a list of all activities that must be followed through by your manager at the end of the day.

Accepted Answer

A) True 
 B)False

Question 13

When a visitor indicates the nature of his or her visit is confidential which of the following are some hints to use to screen visitors?

Accepted Answer

A)  Ask the visitor a direct question to see if the visitor will be evasive ore refuse to give the reason which would alert you the salesperson is trying to sell something. 
B)  If the visitor refuses to explain the purpose of the visit, try offering help. 
C)  Establish clear guidelines with your manager about screening visitors. 
D)  All of the above. 
A)  Ask the visitor a direct question to see if the visitor will be evasive ore refuse to give the reason which would alert you the salesperson is trying to sell something. 
B)  If the visitor refuses to explain the purpose of the visit, try offering help. 
C)  Establish clear guidelines with your manager about screening visitors. 
D)  All of the above.

Question 14

Visitors usually pay no attention to clutter in the office, but are more concerned about the appointment he or she has with your manager.

Accepted Answer

A) True 
 B)False

Question 15

If the organization for which you work has a fully integrated electronic network, you will be able to use an electronic calendar to schedule all your manager's appointments.

Accepted Answer

A) True 
 B)False

Question 16

When you begin keeping your manager's appointment calender, which of the following should you learn?

Accepted Answer

A)  Your manager's preferences for scheduling 
B)  How much time appointments should take 
C)  Which appointments should be given priority 
D)  All of the above 
A)  Your manager's preferences for scheduling 
B)  How much time appointments should take 
C)  Which appointments should be given priority 
D)  All of the above

Question 17

When keyboarding a list of appointments for your manager, include the time, name of the caller, his or her affiliation, and purpose of the visit.

Accepted Answer

A) True 
 B)False

Question 18

Office automation systems are available that enable the user to switch from one function to another with what simple keystroke?

Accepted Answer

A)  Alt+Tab 
B)  Del+Enter 
C)  Ctrl+Alt 
D)  Ctrl+Enter 
A)  Alt+Tab 
B)  Del+Enter 
C)  Ctrl+Alt 
D)  Ctrl+Enter

Question 19

When a visitor must wait to see your manager, the office professional is expected to

Accepted Answer

A)  immediately apologize and indicate the day has been hectic and explain in detail so the visitor will understand the delay is not your fault. 
B)  ignore the caller and continue working. 
C)  invite the visitor to have a seat, make them feel at ease, then continue working. 
D)  visit with the caller until the time of the appointment. 
A)  immediately apologize and indicate the day has been hectic and explain in detail so the visitor will understand the delay is not your fault. 
B)  ignore the caller and continue working. 
C)  invite the visitor to have a seat, make them feel at ease, then continue working. 
D)  visit with the caller until the time of the appointment.

Question 20

Until you know, anticipate your manager wants to be interrupted while someone is in his or her office so the manager can stay on schedule and be able to always see each person with whom he or she has an appointment.

Accepted Answer

A) True 
 B)False

When needing to help your manager terminate a meeting with someone, your options are all of the following EXCEPT

Be observant of visitors with special needs and offer to help rather than to wait to be asked.

To assure you are secure and safe at your office, you should

When a visitor who has an appointment arrives, you should

Never assume based on the color of a person's skin he or she is from a certain country.

Most companies approve employees letting other employees use their access key to card to let them enter after regular business hours.

Discuss the common uses of automated calendaring systems (electronic calendars).

When hosting international visitors an office professional should

When your manager's supervisor requests a conference with your manager, the implied message is your manager will extend a courteous invitation to the supervisor to come to the manager's office.

How would you handle interrupting your manager who has a visitor in his or her office when another visitor arrives promptly for an appointment?

When someone whom the manager wishes to see calls to cancel an appointment, an efficient office professional will

Enter in your calendar all of your manager's appointments, including reminders of tasks that must be taken care of within a given time period and a list of all activities that must be followed through by your manager at the end of the day.

When a visitor indicates the nature of his or her visit is confidential which of the following are some hints to use to screen visitors?

Visitors usually pay no attention to clutter in the office, but are more concerned about the appointment he or she has with your manager.

If the organization for which you work has a fully integrated electronic network, you will be able to use an electronic calendar to schedule all your manager's appointments.

When you begin keeping your manager's appointment calender, which of the following should you learn?

When keyboarding a list of appointments for your manager, include the time, name of the caller, his or her affiliation, and purpose of the visit.

Office automation systems are available that enable the user to switch from one function to another with what simple keystroke?

When a visitor must wait to see your manager, the office professional is expected to

Until you know, anticipate your manager wants to be interrupted while someone is in his or her office so the manager can stay on schedule and be able to always see each person with whom he or she has an appointment.

Understanding the Changing and Challenging Office

Human Relations

Preparing for Your Job Search

Managing Your Work, Time, and Other Resources

Communicating by Telephone

Building Communication Skills

Processing Mail

Records Management

Handling Financial Procedures

Making Travel Arrangements

Planning Meetings and Conferences

Developing Effective Oral Presentations

Preparing to Meet the Challenges

Working in a Medical Office

Working in a Legal Office

Filters

Exam 10: Scheduling Appointments and Receiving Visitors

When needing to help your manager terminate a meeting with someone, your options are all of the following EXCEPT

Be observant of visitors with special needs and offer to help rather than to wait to be asked.

To assure you are secure and safe at your office, you should

When a visitor who has an appointment arrives, you should

Never assume based on the color of a person's skin he or she is from a certain country.

Most companies approve employees letting other employees use their access key to card to let them enter after regular business hours.

Discuss the common uses of automated calendaring systems (electronic calendars).

When hosting international visitors an office professional should

When your manager's supervisor requests a conference with your manager, the implied message is your manager will extend a courteous invitation to the supervisor to come to the manager's office.

How would you handle interrupting your manager who has a visitor in his or her office when another visitor arrives promptly for an appointment?

When someone whom the manager wishes to see calls to cancel an appointment, an efficient office professional will

Enter in your calendar all of your manager's appointments, including reminders of tasks that must be taken care of within a given time period and a list of all activities that must be followed through by your manager at the end of the day.

When a visitor indicates the nature of his or her visit is confidential which of the following are some hints to use to screen visitors?

Visitors usually pay no attention to clutter in the office, but are more concerned about the appointment he or she has with your manager.

If the organization for which you work has a fully integrated electronic network, you will be able to use an electronic calendar to schedule all your manager's appointments.

When you begin keeping your manager's appointment calender, which of the following should you learn?

When keyboarding a list of appointments for your manager, include the time, name of the caller, his or her affiliation, and purpose of the visit.

Office automation systems are available that enable the user to switch from one function to another with what simple keystroke?

When a visitor must wait to see your manager, the office professional is expected to

Until you know, anticipate your manager wants to be interrupted while someone is in his or her office so the manager can stay on schedule and be able to always see each person with whom he or she has an appointment.

Understanding the Changing and Challenging Office

Human Relations

Preparing for Your Job Search

Managing Your Work, Time, and Other Resources

Communicating by Telephone

Building Communication Skills

Processing Mail

Records Management

Handling Financial Procedures

Making Travel Arrangements

Planning Meetings and Conferences

Developing Effective Oral Presentations

Preparing to Meet the Challenges

Working in a Medical Office

Working in a Legal Office

Filters