Exam 11: Communication, Conflict and Negotiation in Organizations

You are the manager of a small retail store. You have an employee who is not doing a very good job; he's frequently late, his work is rather sloppy, etc. You'd like to replace him, but this is the peak of your retail season, and it would be impossible to recruit, hire and train someone new at this time or to do without him. This is known specifically as a(n) __________ conflict.

Which element of the communication process encodes the intended meaning into a message?

Arbitration occurs when a neutral third party acts as a judge and issues a non-binding decision affecting parties at a negotiation impasse.

Visual Diagram Questions (These diagrams can be used to test understanding of concepts rather than mere recollection. The provision of the diagrams removes the pressure to remember but does draw on the ability to explain a visual image. Instructors should take care if using a mix of other questions with visual diagram questions to ensure that the diagram does not provide answers to other questions in a test or exam.) -Using the diagram below: a) Explain the impact of conflict on performance in each part of the diagram. b) Give an example for each.

Interorganizational conflict occurs:

Compare and contrast distributive with integrative negotiation and provide specific examples to clarify your answer.

Four functions of organizational communication are particularly important. Which of the following is NOT one of these:

A conflict that involves interpersonal difficulties that arise over feelings of anger, mistrust, fear etc. are known specifically as a(n) __________ conflict.

An internal organizational competition usually results in a:

Describe five personal conflict resolution styles, and how each may be used effectively.

The process of translating an idea or thought into meaningful symbols is called feedback.

One-way messages:

Ken and Dave present a proposal to the Managing Director. Their proposal is written in overly technical terms. Luis and Akira submit a similar proposal that is well described with colour graphs. Luis and Akira's proposal is less technically advanced, but it is chosen by the Managing Director. Why did the Managing Director choose Luis and Akira's idea?

Two-party, group, intergroup and constituency negotiation are four types of negotiation situations.