Exam 11: Communication, Conflict and Negotiation in Organizations

The most common sources of noise are physical distractions and cultural differences.

Ria manages the fitness centre of a large hotel. Recently Lee Ann was hired as an exercise physiologist, even though Ria was opposed to the appointment, based on Lee Ann's weak academic record and lack of experience. Lee Ann found out about Ria's protests and has since been uncooperative and sullen at work. This is known specifically as a(n) __________ conflict.

Hierarchical referral pushes conflict right down the chain of command.

Organizational interpersonal communication is the process of exchanging information and establishing a common understanding.

The sources of noise include all of the following EXCEPT:

Substantive conflict is conflict that involves interpersonal difficulties that arise over feelings of anger etc.

Intrapersonal conflict occurs:

What is the difference between formal, informal and quasi-formal communication channels?

A collaborator is one who pursues their own concerns somewhat ruthlessly and generally at the expense of other members of the group.

Informal communications do not reflect an organization's hierarchy.

According to the text, up to what percentage of time do managers spend dealing with conflict, including conflicts in which the manager is directly involved as one of the principle actors?

The bargaining zone in negotiation is:

Communication which occurs at minimum cost in terms of resources expended is:

Quasiformal communication channels are unplanned and spontaneous communications between two parties.

Ed is having a disagreement with his boss over a new workplace policy. This is best described as a __________ conflict.

Cheryl is one of three production managers at Besco Industries. Recently she has had several heated debates with Ted, another production manager, over the company's new no personal phone calls policy. This is best known as a(n) __________ conflict.

Decoupling involves reducing contact between conflicting groups.

Best alternatives to negotiated agreement (BATNA) is associated with:

Explain the difference between substantive and emotional conflict.

An information source is a person or group of persons with a reason to communicate with the receiver.