Question 1

Manifest conflict occurs when conflict is openly expressed in behaviour.

Accepted Answer

A) True 
 B)False  True

Question 2

Specifically, intergroup conflict occurs:

Accepted Answer

A)  between organizations 
B)  between groups in an organization 
C)  within the individual 
D)  between a supervisor and one of his/her subordinates 
A)  between organizations 
B)  between groups in an organization 
C)  within the individual 
D)  between a supervisor and one of his/her subordinates B

Question 3

The two BASIC types of conflicts are:

Accepted Answer

A)  relationship and substance 
B)  substantive and emotional 
C)  interpersonal and interorganizational 
D)  intrapersonal and interpersonal 
A)  relationship and substance 
B)  substantive and emotional 
C)  interpersonal and interorganizational 
D)  intrapersonal and interpersonal B

Question 4

Formal communication channels:

Accepted Answer

A)  interfere with the effectiveness of the communication attempt 
B)  are planned communication connections between holders of the various positions within the organization 
C)  adhere to the organization's hierarchy 
D)  cut across vertical chains of command 
A)  interfere with the effectiveness of the communication attempt 
B)  are planned communication connections between holders of the various positions within the organization 
C)  adhere to the organization's hierarchy 
D)  cut across vertical chains of command

Question 5

Integrative negotiation usually leads to:

Accepted Answer

A)  enlarging the pie 
B)  claiming positions of pie 
C)  one party dominating over the other 
D)  lose-lose outcome 
A)  enlarging the pie 
B)  claiming positions of pie 
C)  one party dominating over the other 
D)  lose-lose outcome

Question 6

The process of sending and receiving symbols with attached meanings in organizations - from one person to another - is called:

Accepted Answer

A)  organizational communication 
B)  exchange 
C)  encoding 
D)  feedback 
A)  organizational communication 
B)  exchange 
C)  encoding 
D)  feedback

Question 7

Which of the following conflict management styles is highly cooperative but unassertive?

Accepted Answer

A)  competition 
B)  compromise 
C)  accommodation 
D)  collaboration 
A)  competition 
B)  compromise 
C)  accommodation 
D)  collaboration

Question 8

Visual Diagram Questions
(These diagrams can be used to test understanding of concepts rather than mere recollection. The provision of the diagrams removes the pressure to remember but does draw on the ability to explain a visual image. Instructors should take care if using a mix of other questions with visual diagram questions to ensure that the diagram does not provide answers to other questions in a test or exam.)
-Using the diagram below:
a) Identify the key elements in the interpersonal communication process.
b) Explain the sequencing of these three elements and give examples of the weaknesses in the process that can lead to communications problems.

Accepted Answer

The answer of Visual Diagram Questions
(These diagrams can be used...

Question 9

Effective communication occurs when:

Accepted Answer

A)  the receiver does as the sender says 
B)  the intended meaning of the source is the same as the perceived meaning of the receiver 
C)  the sender is clear and articulate 
D)  the receiver provides feedback to the sender 
A)  the receiver does as the sender says 
B)  the intended meaning of the source is the same as the perceived meaning of the receiver 
C)  the sender is clear and articulate 
D)  the receiver provides feedback to the sender

Question 10

High levels of conflict tend to:

Accepted Answer

A)  have no effect on performance 
B)  have a positive effect on performance 
C)  have a negative effect on performance 
D)  improve work-flow interdependency 
A)  have no effect on performance 
B)  have a positive effect on performance 
C)  have a negative effect on performance 
D)  improve work-flow interdependency

Question 11

Which indirect conflict management technique assigns a person to manage conflict between groups that are prone to conflict?

Accepted Answer

A)  decoupling 
B)  linking pins 
C)  authoritative command 
D)  buffering 
A)  decoupling 
B)  linking pins 
C)  authoritative command 
D)  buffering

Question 12

Maria realised that many of the employees were overwhelmed by all the on-line forms that were needed to request parts at the local car dealership. She simplified the forms and their language and reduced the number of screens needed. Productivity increased. Under what concept does Maria's action fall?

Accepted Answer

A)  improved verbal communication 
B)  information overload 
C)  lack of feedback 
D)  improved communication channels 
A)  improved verbal communication 
B)  information overload 
C)  lack of feedback 
D)  improved communication channels

Question 13

What is the difference between efficient and effective communication?

Accepted Answer

Efficient communication is whe

Question 14

The firm is a network of information and communication channels. There are now three categories. Which of the following is NOT one of these?

Accepted Answer

A)  formal channels 
B)  external channels 
C)  quasi-formal channels 
D)  informal channels 
A)  formal channels 
B)  external channels 
C)  quasi-formal channels 
D)  informal channels

Question 15

Frank Mora, a senior manager in the human resource department, is involved in negotiations with trade union leaders. This is known specifically as a(n) __________ negotiation.

Accepted Answer

A)  two-party 
B)  group 
C)  intergroup 
D)  constituency 
A)  two-party 
B)  group 
C)  intergroup 
D)  constituency

Question 16

Interpersonal conflicts are substantive, emotional or both.

Accepted Answer

A) True 
 B)False

Question 17

Communication is the:

Accepted Answer

A)  interpretation of symbols sent from the sender to the receiver 
B)  process by which entities exchange information and establish a common understanding 
C)  process of telling someone else how one feels about something the person did or said about the situation in general 
D)  process of sending and receiving symbols with attached meanings, from one person to another 
A)  interpretation of symbols sent from the sender to the receiver 
B)  process by which entities exchange information and establish a common understanding 
C)  process of telling someone else how one feels about something the person did or said about the situation in general 
D)  process of sending and receiving symbols with attached meanings, from one person to another

Question 18

Describe the main barriers to interpersonal communication and the possible means of overcoming them.

Accepted Answer

• Main barriers concern noise, decoding

Question 19

Explain the difference between encoding and channels.

Accepted Answer

Channels are the media through which a m

Question 20

Define and explain the two main goals of negotiation.

Accepted Answer

Substance goals are concerned

Manifest conflict occurs when conflict is openly expressed in behaviour.

Specifically, intergroup conflict occurs:

The two BASIC types of conflicts are:

Formal communication channels:

Integrative negotiation usually leads to:

The process of sending and receiving symbols with attached meanings in organizations - from one person to another - is called:

Which of the following conflict management styles is highly cooperative but unassertive?

Effective communication occurs when:

High levels of conflict tend to:

Which indirect conflict management technique assigns a person to manage conflict between groups that are prone to conflict?

What is the difference between efficient and effective communication?

The firm is a network of information and communication channels. There are now three categories. Which of the following is NOT one of these?

Frank Mora, a senior manager in the human resource department, is involved in negotiations with trade union leaders. This is known specifically as a(n) __________ negotiation.

Interpersonal conflicts are substantive, emotional or both.

Communication is the:

Describe the main barriers to interpersonal communication and the possible means of overcoming them.

Explain the difference between encoding and channels.

Define and explain the two main goals of negotiation.

What Is Organizational Behaviour

Perception, Personality and Values

Learning, Reinforcement and Self-Management

Engagement of Employees in the Workplace

Changing Worlds and the Design of Work

Organizational Structure and Design

Organizational Culture

Groups and Teams

Leadership

Power, Politics and Decision Making in Organizations

Organizational Change

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Exam 11: Communication, Conflict and Negotiation in Organizations

Manifest conflict occurs when conflict is openly expressed in behaviour.

Specifically, intergroup conflict occurs:

The two BASIC types of conflicts are:

Formal communication channels:

Integrative negotiation usually leads to:

The process of sending and receiving symbols with attached meanings in organizations - from one person to another - is called:

Which of the following conflict management styles is highly cooperative but unassertive?

Effective communication occurs when:

High levels of conflict tend to:

Which indirect conflict management technique assigns a person to manage conflict between groups that are prone to conflict?

What is the difference between efficient and effective communication?

The firm is a network of information and communication channels. There are now three categories. Which of the following is NOT one of these?

Frank Mora, a senior manager in the human resource department, is involved in negotiations with trade union leaders. This is known specifically as a(n) __________ negotiation.

Interpersonal conflicts are substantive, emotional or both.

Communication is the:

Describe the main barriers to interpersonal communication and the possible means of overcoming them.

Explain the difference between encoding and channels.

Define and explain the two main goals of negotiation.

What Is Organizational Behaviour

Perception, Personality and Values

Learning, Reinforcement and Self-Management

Engagement of Employees in the Workplace

Changing Worlds and the Design of Work

Organizational Structure and Design

Organizational Culture

Groups and Teams

Leadership

Power, Politics and Decision Making in Organizations

Organizational Change

Filters