Question 1

Statistical quality control was pioneered at Western Electric by:

Accepted Answer

A)  Elton Mayo 
B)  Walter Shewhart 
C)  Clair Turner 
D)  Frederick W. Taylor 
E)  Bing Crosby 
A)  Elton Mayo 
B)  Walter Shewhart 
C)  Clair Turner 
D)  Frederick W. Taylor 
E)  Bing Crosby B

Question 2

In the modern era, management science uses mathematics and the scientific method to help solve the problem(s) of:

Accepted Answer

A)  the optimum allocation of scarce resources. 
B)  defining the firm's social responsibility. 
C)  facilitating human adjustment to environmental changes. 
D)  all of the above. 
E)  none of the above. 
A)  the optimum allocation of scarce resources. 
B)  defining the firm's social responsibility. 
C)  facilitating human adjustment to environmental changes. 
D)  all of the above. 
E)  none of the above. A

Question 3

Was the application of scientific knowledge and methods to the study of complex problems with the stated purpose of deriving a quantitative basis for decisions which would accomplish the organization's objective.

Accepted Answer

A)  scientific research 
B)  behavioral research 
C)  operations research 
D)  organizational research 
E)  none of the above 
A)  scientific research 
B)  behavioral research 
C)  operations research 
D)  organizational research 
E)  none of the above C

Question 4

The Germans formed the first "operations research teams"
of various specialists in an effort to bring their knowledge to bear upon the problems of radar systems and civilian defense matters.

Accepted Answer

A) True 
 B)False

Question 5

The International Organization for Standardization was established to insure each nation followed the best practices within its industry.

Accepted Answer

A) True 
 B)False

Question 6

Compare and contrast the Gantt Chart with PERT and CPM. To what kind of production system would these apply -- batch, mass, continuous processing? Explain why.

Accepted Answer

The Gantt Chart, PERT (Program Evaluatio

Question 7

"Benchmarking" insures the firm has a competitive advantage by following the best practices of its competitors.

Accepted Answer

A) True 
 B)False

Question 8

Taiichi Ohno developed his "just-in-time" system of inventory management from practices at the Ford Motor Company.

Accepted Answer

A) True 
 B)False

Question 9

"Just-in-time" inventory management reduces the cost of carrying inventory, that is, inventory "float.".

Accepted Answer

A) True 
 B)False

Question 10

"Just-in-time" inventory management:

Accepted Answer

A)  is an idea generally credited to Taiichi Ohno 
B)  was developed as part of the Toyota Production System 
C)  was practiced at the Ford Motor Company 
D)  all of the above. 
E)  only and above. 
A)  is an idea generally credited to Taiichi Ohno 
B)  was developed as part of the Toyota Production System 
C)  was practiced at the Ford Motor Company 
D)  all of the above. 
E)  only and above.

Question 11

__________ is a modern adaptations of the Gantt Chart:

Accepted Answer

A)  Statistical Quality Control 
B)  POSDCORB 
C)  Industry best practices 
D)  PPBS 
E)  PERT 
A)  Statistical Quality Control 
B)  POSDCORB 
C)  Industry best practices 
D)  PPBS 
E)  PERT

Question 12

Cybernetics showed that all systems could be designed to control themselves through a communications loop that fed back information allowing the organism to adjust to its environment.

Accepted Answer

A) True 
 B)False

Question 13

The Gantt Chart concept was extended and enriched by PERT and CPM techniques.

Accepted Answer

A) True 
 B)False

Question 14

Took Shewhart's ideas on quality control to Japan.

Accepted Answer

A)  Ludwig von Bertalanffy 
B)  P.M.S. Blackett 
C)  Lillian Gilbreth 
D)  W. Edwards Deming 
E)  A.V. Feigenbaum 
A)  Ludwig von Bertalanffy 
B)  P.M.S. Blackett 
C)  Lillian Gilbreth 
D)  W. Edwards Deming 
E)  A.V. Feigenbaum

Question 15

Operations research techniques were applied first in the area of human resource management where there was a great need for more quantifiable decisions.

Accepted Answer

A) True 
 B)False

Question 16

Is the phrase used to describe the formation of small problem-solving groups of workers, supervisors, and specialists for the purpose of developing better ways of doing a job.

Accepted Answer

A)  project research groups 
B)  task improvement teams 
C)  quantity cadres 
D)  quality circles 
E)  participative planning teams 
A)  project research groups 
B)  task improvement teams 
C)  quantity cadres 
D)  quality circles 
E)  participative planning teams

Question 17

_____________ of the Toyota Motor Company developed "just-in-time" inventory management from earlier ideas at the Ford Motor Company.

Accepted Answer

A)  P.M.S. Blackett 
B)  Frederick W. Taylor 
C)  W. Edwards Deming 
D)  Joseph Juran 
E)  Taiichi Ohno 
A)  P.M.S. Blackett 
B)  Frederick W. Taylor 
C)  W. Edwards Deming 
D)  Joseph Juran 
E)  Taiichi Ohno

Question 18

A more modern view of production/operations management is that:

Accepted Answer

A)  more quantification is needed to prescribe better models. 
B)  the lowest manufacturing cost is not always the most competitive cost. 
C)  manufacturing strategy must be incorporated in overall corporate strategy. 
D)  all of the above. 
E)  only b and b above. 
A)  more quantification is needed to prescribe better models. 
B)  the lowest manufacturing cost is not always the most competitive cost. 
C)  manufacturing strategy must be incorporated in overall corporate strategy. 
D)  all of the above. 
E)  only b and b above.

Question 19

W. Edwards Deming pioneered statistical quality control at the Western Electric Company.

Accepted Answer

A) True 
 B)False

Question 20

What are the advantages and disadvantages of "just-in-time" inventory management? Apply this concept to some everyday activity, such as a trip to the supermarket.

Accepted Answer

Just-in-time (JIT) inventory management

Exam 21: Science and Systems in an Information Age

Statistical quality control was pioneered at Western Electric by:

In the modern era, management science uses mathematics and the scientific method to help solve the problem(s) of:

Was the application of scientific knowledge and methods to the study of complex problems with the stated purpose of deriving a quantitative basis for decisions which would accomplish the organization's objective.

The Germans formed the first "operations research teams" of various specialists in an effort to bring their knowledge to bear upon the problems of radar systems and civilian defense matters.

The International Organization for Standardization was established to insure each nation followed the best practices within its industry.

Compare and contrast the Gantt Chart with PERT and CPM. To what kind of production system would these apply -- batch, mass, continuous processing? Explain why.

"Benchmarking" insures the firm has a competitive advantage by following the best practices of its competitors.

Taiichi Ohno developed his "just-in-time" system of inventory management from practices at the Ford Motor Company.

"Just-in-time" inventory management reduces the cost of carrying inventory, that is, inventory "float.".

"Just-in-time" inventory management:

__________ is a modern adaptations of the Gantt Chart:

Cybernetics showed that all systems could be designed to control themselves through a communications loop that fed back information allowing the organism to adjust to its environment.

The Gantt Chart concept was extended and enriched by PERT and CPM techniques.

Took Shewhart's ideas on quality control to Japan.

Operations research techniques were applied first in the area of human resource management where there was a great need for more quantifiable decisions.

Is the phrase used to describe the formation of small problem-solving groups of workers, supervisors, and specialists for the purpose of developing better ways of doing a job.

_____________ of the Toyota Motor Company developed "just-in-time" inventory management from earlier ideas at the Ford Motor Company.

A more modern view of production/operations management is that:

W. Edwards Deming pioneered statistical quality control at the Western Electric Company.

What are the advantages and disadvantages of "just-in-time" inventory management? Apply this concept to some everyday activity, such as a trip to the supermarket.

A Prologue to the Past

Management Before Industrialization

The Industrial Revolution: Challenges and Perspective

Management Pioneers in the Early Factory

The Industrial Revolution in the United States

Industrial Growth and Systematic Management

The Advent of Scientific Management

Spreading the Gospel of Efficiency

The Human Factor: Preparing the Way

The Emergence of Management and Organization Theory

Scientific Management in Theory and Practice

Scientific Management in Retrospect

The Hawthorne Studies

The Search for Organizational Integration

People and Organizations

Organizations and People

Human Relations in Theory and Practice

The Social Person Era in Retrospect

Management Theory and Practice

Organizational Behavior and Organization Theory

Obligations and Opportunities

Filters