Exam 21: Science and Systems in an Information Age

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How did operations research begin? What was its purpose? How did it impact production management? Compare Operations Research methods with Frederick Taylor's metal-cutting experiments.

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The Gordon and Howell report (1959) praised production management courses as the most "intellectually stimulating" in business school curricula.

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W. Edwards Deming was very successful with Japanese industry before the U.S. managers became interested.

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