Question 1

When is a good time to summarize?

Accepted Answer

A)  During a session that is going nowhere 
B)  When the client needs a new perspective 
C)  At the beginning of a new session 
D)  All of the above 
A)  During a session that is going nowhere 
B)  When the client needs a new perspective 
C)  At the beginning of a new session 
D)  All of the above D

Question 2

All the empathic responses a helper might use to influence the client's work constructively may be referred to as ___________.

Accepted Answer

A)  wake-up calls 
B)  promises of healing 
C)  kicks in the pants 
D)  nudges 
A)  wake-up calls 
B)  promises of healing 
C)  kicks in the pants 
D)  nudges D

Question 3

What is the relationship between using probes and using empathic responses? Provide sample dialogues to illustrate.

Accepted Answer

The relationship between using probes and using empathic responses is that they both involve seeking a deeper understanding of the other person's thoughts and feelings. Probes are used to gather more information or clarify a certain point, while empathic responses demonstrate understanding and validation of the other person's emotions. Both techniques are important in effective communication and building rapport.

Sample Dialogue:

Person A: I'm feeling really overwhelmed with all the work I have to do.
Person B: Can you tell me more about what specifically is overwhelming you? (probe)
Person A: Well, I have a lot of deadlines coming up and I feel like I can't keep up.
Person B: It sounds like you're under a lot of pressure right now. (empathic response)

In this dialogue, person B uses a probe to gather more specific information about person A's feelings of being overwhelmed, and then follows up with an empathic response to validate and show understanding of person A's emotions. Both techniques work together to create a supportive and understanding conversation.

Question 4

Read the following exchange and then answer the question that follows.
CLIENT: My wife and I are seriously talking about divorce now. We had a conversation about it for about an hour before we went to our favorite restaurant for what turned out to be a lovely meal together.
HELPER: I am confused about why you would talk about divorce and then go for a romantic dinner.
The helper's comment can be understood as which of the following types of probes?

Accepted Answer

A)  Direct question 
B)  Statement 
C)  Interpretation 
D)  Request 
A)  Direct question 
B)  Statement 
C)  Interpretation 
D)  Request

Question 5

Probes can be used to _____________.

Accepted Answer

A)  explore clients' experiences 
B)  clarify clients' point of view 
C)  explore decisions the client is considering 
D)  All of the above 
A)  explore clients' experiences 
B)  clarify clients' point of view 
C)  explore decisions the client is considering 
D)  All of the above

Question 6

Read the following helper-client exchange about the client's relationship with his mother, and then answer the question that follows.
HELPER: The other day you talked about "having it out with her"-though that might be too strong a term. But just now you mentioned something about "being reasonable with her."
Tell me how these two things are different.
CLIENT (pausing): Well, I think you might be witnessing a case of cold feet…. She's a very strong woman.
How is the counselor using the probe?

Accepted Answer

A)  To help the client achieve concreteness and clarity 
B)  To invite the client to challenge himself 
C)  To explore the client's points of view, intentions, proposals, and decisions 
D)  To help the client get a balanced view of problem situations and opportunities 
A)  To help the client achieve concreteness and clarity 
B)  To invite the client to challenge himself 
C)  To explore the client's points of view, intentions, proposals, and decisions 
D)  To help the client get a balanced view of problem situations and opportunities

Question 7

Which of the following is not a guideline for using probes?

Accepted Answer

A)  Explore and clarify clients' points of view, intentions, proposals, and decisions. 
B)  Help clients fill in missing pieces of the picture. 
C)  Challenge clients to express their uncomfortable emotions, feelings, and moods. 
D)  Invite clients to challenge themselves. 
A)  Explore and clarify clients' points of view, intentions, proposals, and decisions. 
B)  Help clients fill in missing pieces of the picture. 
C)  Challenge clients to express their uncomfortable emotions, feelings, and moods. 
D)  Invite clients to challenge themselves.

Question 8

Which of the following is not one of the possible goals of summarizing?

Accepted Answer

A)  Prompting the client to explore a theme more thoroughly 
B)  "Warming up" the client 
C)  Bringing the discussion of a specific theme to a close 
D)  Saying a specific problem has been adequately addressed 
A)  Prompting the client to explore a theme more thoroughly 
B)  "Warming up" the client 
C)  Bringing the discussion of a specific theme to a close 
D)  Saying a specific problem has been adequately addressed

Question 9

How does summarizing help provide focus and direction? When should summaries be used? How can the counselor help the client provide a summary?

Accepted Answer

Summarizing helps provide focus and dire

Question 10

Identify and discuss guidelines for using probes. Propose possible probes for the following situations and discuss why these probes are appropriate:
a. A woman with a family history of severe depression and suicide who has severe depression herself comments, "It seems as though my life ended as soon as I was conceived. With my genes, I never had a chance."
b. A single father with three daughters, ages 11, 13, and 15, says, "Now I know why the father of every single girl I dated in high school made a point of meeting me."

Accepted Answer

When using probes in a counseling or the

Question 11

The counselor asks Jason, "Now that you've decided to finish college, how do you see the future?" What type of question is this?

Accepted Answer

A)  Rhetorical question 
B)  Closed question 
C)  Hypocritical question 
D)  Open-ended question 
A)  Rhetorical question 
B)  Closed question 
C)  Hypocritical question 
D)  Open-ended question

Question 12

Read the following and answer the question.
CLIENT (hesitatingly): I don't know whether I can kick the habit, you know, just let some trivial things go at work and at home. I know I've made a contract with myself. I'm not sure that I can keep it.
HELPER: Um...
CLIENT (pauses, then laughs): Here I am deep into perfectionism, and I hear myself saying I can't do something. How ironic. Of course, I can. It's not going to be easy, at least at first.
What is the helper's "Um"
Called?

Accepted Answer

A)  An indication that the helper is uncomfortable 
B)  An attempt to cover up boredom 
C)  A prompt 
D)  A probe 
A)  An indication that the helper is uncomfortable 
B)  An attempt to cover up boredom 
C)  A prompt 
D)  A probe

Question 13

Which of the following is true about communication skills?

Accepted Answer

A)  Communication skills are necessary but not sufficient for successful therapy. 
B)  Communication skills are necessary and sufficient for successful therapy. 
C)  Communication skills are generally a technical aspect of therapy. 
D)  Communication skills are the "magic bullet" of the helping profession. 
A)  Communication skills are necessary but not sufficient for successful therapy. 
B)  Communication skills are necessary and sufficient for successful therapy. 
C)  Communication skills are generally a technical aspect of therapy. 
D)  Communication skills are the "magic bullet" of the helping profession.

Question 14

Define prompts and probes in the therapeutic context. Provide examples of verbal and nonverbal prompts as well as examples of different forms of probes.

Accepted Answer

Prompts and probes are important tools u

Question 15

What of the following is/are not a type of probe?

Accepted Answer

A)  A direct question 
B)  An interpretation 
C)  Single words or phrases that are, in effect, questions or requests 
D)  A statement 
A)  A direct question 
B)  An interpretation 
C)  Single words or phrases that are, in effect, questions or requests 
D)  A statement

Question 16

Which of the following is an example of an effective question?

Accepted Answer

A)  Do you like baseball? 
B)  What do you like about baseball? 
C)  Do you like baseball compared to basketball, golf, or tennis? 
D)  When is the next time you will talk to him? 
A)  Do you like baseball? 
B)  What do you like about baseball? 
C)  Do you like baseball compared to basketball, golf, or tennis? 
D)  When is the next time you will talk to him?

Question 17

Probes are typically not useful ____________.

Accepted Answer

A)  in assisting clients to balance their viewpoint on a problem situation and their opportunities 
B)  in assisting clients to explore some unused opportunities in a situation 
C)  in assisting clients to avoid certain parts of their story 
D)  as mild forms of challenge 
A)  in assisting clients to balance their viewpoint on a problem situation and their opportunities 
B)  in assisting clients to explore some unused opportunities in a situation 
C)  in assisting clients to avoid certain parts of their story 
D)  as mild forms of challenge

Question 18

Verbal and sometimes nonverbal tactics for helping clients talk more freely and concretely about any issue at any point in the helping process are commonly referred to as ____________.

Accepted Answer

A)  listening skills 
B)  encouragement 
C)  therapist skillfulness 
D)  prompts and probes 
A)  listening skills 
B)  encouragement 
C)  therapist skillfulness 
D)  prompts and probes

Question 19

What are "choice architects" and how do counselors play the role of choice architects? How do choice architects nudge clients?

Accepted Answer

"Choice architects" are individuals or e

Question 20

Which of the following is most accurate about the usefulness of summaries?

Accepted Answer

A)  They can help clients to feel more confident in their cognitive abilities. 
B)  They can bring together scattered elements during a session, so clients can see every piece of the work they have to do. 
C)  They can help clients to feel that they have integrated their unconscious conflicts. 
D)  They can bring together scattered elements during a session, so clients can see the "bigger picture" more clearly. 
A)  They can help clients to feel more confident in their cognitive abilities. 
B)  They can bring together scattered elements during a session, so clients can see every piece of the work they have to do. 
C)  They can help clients to feel that they have integrated their unconscious conflicts. 
D)  They can bring together scattered elements during a session, so clients can see the "bigger picture" more clearly.

When is a good time to summarize?

All the empathic responses a helper might use to influence the client's work constructively may be referred to as ___________.

What is the relationship between using probes and using empathic responses? Provide sample dialogues to illustrate.

Probes can be used to _____________.

Which of the following is not a guideline for using probes?

Which of the following is not one of the possible goals of summarizing?

How does summarizing help provide focus and direction? When should summaries be used? How can the counselor help the client provide a summary?

The counselor asks Jason, "Now that you've decided to finish college, how do you see the future?" What type of question is this?

Which of the following is true about communication skills?

Define prompts and probes in the therapeutic context. Provide examples of verbal and nonverbal prompts as well as examples of different forms of probes.

What of the following is/are not a type of probe?

Which of the following is an example of an effective question?

Probes are typically not useful ____________.

Verbal and sometimes nonverbal tactics for helping clients talk more freely and concretely about any issue at any point in the helping process are commonly referred to as ____________.

What are "choice architects" and how do counselors play the role of choice architects? How do choice architects nudge clients?

Which of the following is most accurate about the usefulness of summaries?

The Power of Basics: Explore the Ingredients of Successful Helping

Review the Problem-Management and Opportunity-Development Process

Commit Yourself to the Helping Relationship and the Values That Drive It

Therapeutic Presence: Tune in to Clients and Listen Carefully

Empathic Responding: Work at Mutual Understanding

Help Clients Challenge Themselves: From New Perspectives to New Behavior

The Action Arrow That Permeates the Entire Helping Process: Right From the Beginning Help Clients Turn Talk Into Life-Enhancing Action

The Three Tasks of Stage I: Help Clients Tell the Story, the Real Story, and the Right Story

Stage Ii: Help Clients Design and Set Problem-Managing Goals

Stage Iii: Help Clients Design the Way Forward

Filters

Exam 6: Master the Art of Probing and Summarizing

When is a good time to summarize?

All the empathic responses a helper might use to influence the client's work constructively may be referred to as ___________.

What is the relationship between using probes and using empathic responses? Provide sample dialogues to illustrate.

Probes can be used to _____________.

Which of the following is not a guideline for using probes?

Which of the following is not one of the possible goals of summarizing?

How does summarizing help provide focus and direction? When should summaries be used? How can the counselor help the client provide a summary?

The counselor asks Jason, "Now that you've decided to finish college, how do you see the future?" What type of question is this?

Which of the following is true about communication skills?

Define prompts and probes in the therapeutic context. Provide examples of verbal and nonverbal prompts as well as examples of different forms of probes.

What of the following is/are not a type of probe?

Which of the following is an example of an effective question?

Probes are typically not useful ____________.

Verbal and sometimes nonverbal tactics for helping clients talk more freely and concretely about any issue at any point in the helping process are commonly referred to as ____________.

What are "choice architects" and how do counselors play the role of choice architects? How do choice architects nudge clients?

Which of the following is most accurate about the usefulness of summaries?

The Power of Basics: Explore the Ingredients of Successful Helping

Review the Problem-Management and Opportunity-Development Process

Commit Yourself to the Helping Relationship and the Values That Drive It

Therapeutic Presence: Tune in to Clients and Listen Carefully

Empathic Responding: Work at Mutual Understanding

Help Clients Challenge Themselves: From New Perspectives to New Behavior

The Action Arrow That Permeates the Entire Helping Process: Right From the Beginning Help Clients Turn Talk Into Life-Enhancing Action

The Three Tasks of Stage I: Help Clients Tell the Story, the Real Story, and the Right Story

Stage Ii: Help Clients Design and Set Problem-Managing Goals

Stage Iii: Help Clients Design the Way Forward

Filters