Question 1

According to Egan, the communication skills involved in responding with empathy have three dimensions. These are ____.

Accepted Answer

A)  know-how, tact, and discretion 
B)  perceptiveness, know-how, and assertiveness 
C)  openness, agreeableness, and sensitivity 
D)  openness, sympathy, and tact 
A)  know-how, tact, and discretion 
B)  perceptiveness, know-how, and assertiveness 
C)  openness, agreeableness, and sensitivity 
D)  openness, sympathy, and tact B

Question 2

Empathy ____.

Accepted Answer

A)  is only encouraged early in the helping process 
B)  can slow down client self-challenge 
C)  should be used throughout the helping process 
D)  should be limited when choosing actions to accomplish goals 
A)  is only encouraged early in the helping process 
B)  can slow down client self-challenge 
C)  should be used throughout the helping process 
D)  should be limited when choosing actions to accomplish goals C

Question 3

Which of the following is not a tactic identified by Egan for responding to clients with empathy?

Accepted Answer

A)  Respond quickly to client communications. 
B)  Gear your response to the client, but remain yourself. 
C)  Use short responses. 
D)  Give yourself time to think. 
A)  Respond quickly to client communications. 
B)  Gear your response to the client, but remain yourself. 
C)  Use short responses. 
D)  Give yourself time to think. A

Question 4

Which of the following is not one of the principles for responding to clients with empathy?

Accepted Answer

A)  Respond selectively to core client messages. 
B)  Express your own emotions about the client's situation. 
C)  Respond to the context, not just to the words. 
D)  Use empathic responses as a mild social-influence process. 
A)  Respond selectively to core client messages. 
B)  Express your own emotions about the client's situation. 
C)  Respond to the context, not just to the words. 
D)  Use empathic responses as a mild social-influence process.

Question 5

In identifying emotions during a helping situation, the helper should use the correct ____.

Accepted Answer

A)  family of emotions and the correct emotional expression 
B)  family of emotions and type of cognition 
C)  family of emotions and the correct intensity 
D)  intensity and duration of emotional expression 
A)  family of emotions and the correct emotional expression 
B)  family of emotions and type of cognition 
C)  family of emotions and the correct intensity 
D)  intensity and duration of emotional expression

Question 6

The basic formula Egan suggests beginners use to deliver empathic understanding is ____.

Accepted Answer

A)  "What I think I hear you saying is…" 
B)  "You feel…because…" 
C)  "Let's share highlights of your story…" 
D)  "This is very painful…makes me feel bad also." 
A)  "What I think I hear you saying is…" 
B)  "You feel…because…" 
C)  "Let's share highlights of your story…" 
D)  "This is very painful…makes me feel bad also."

Question 7

Identify and discuss the principles, guidelines, and tactics for responding with empathy. Outline the process for the counselor to recover from an inaccurate understanding and response.

Accepted Answer

Principles, guidelines, and tactics for

Question 8

Which of the following responses from the shadow side most implies that the helper's theoretical orientation is more important than expressing understanding of the client's feelings and key messages?

Accepted Answer

A)  Clichés 
B)  Interpretations 
C)  Faking it 
D)  Parroting 
A)  Clichés 
B)  Interpretations 
C)  Faking it 
D)  Parroting

Question 9

Which of the following is not a useful way for helpers to respond to clients?

Accepted Answer

A)  By sharing their understanding of what is going on in the session 
B)  By interpreting what a client said to get at what s/he really means 
C)  By checking to make sure that they have gotten things right 
D)  By probing for clarity and summarizing the issues being discussed 
A)  By sharing their understanding of what is going on in the session 
B)  By interpreting what a client said to get at what s/he really means 
C)  By checking to make sure that they have gotten things right 
D)  By probing for clarity and summarizing the issues being discussed

Question 10

List and provide examples of responses from the "shadow side" of responding. For each example of a "shadow side" response, provide an example of a more therapeutically useful response.

Accepted Answer

The "shadow side" of responding refers t

Question 11

What type of empathy should typically be central to the helping process?

Accepted Answer

A)  Objective empathy 
B)  Subjective empathy 
C)  Interpersonal empathy 
D)  Intrapersonal empathy 
A)  Objective empathy 
B)  Subjective empathy 
C)  Interpersonal empathy 
D)  Intrapersonal empathy

Question 12

Because clients express feelings in different ways, helpers can communicate an understanding of feelings in a variety of ways. Which of the following are ways suggested by Egan for helpers to communicate their understanding of the client's emotional state?

Accepted Answer

A)  By using single words and/or different kinds of phrases to identify the feelings 
B)  By focusing on the emotions implied in the client's statements about behaviors 
C)  By focusing on the emotions implied in the experiences the client is discussing 
D)  These are all correct ways Egan says helpers can communicate understanding 
A)  By using single words and/or different kinds of phrases to identify the feelings 
B)  By focusing on the emotions implied in the client's statements about behaviors 
C)  By focusing on the emotions implied in the experiences the client is discussing 
D)  These are all correct ways Egan says helpers can communicate understanding

Question 13

Which of these is not noted among ways to check whether a helping response was accurate?

Accepted Answer

A)  Use the experiential recapitulation process. 
B)  Use an empathic response to check a perception. 
C)  Evaluate verbal and nonverbal behaviors. 
D)  Note if clients move forward in the helping process. 
A)  Use the experiential recapitulation process. 
B)  Use an empathic response to check a perception. 
C)  Evaluate verbal and nonverbal behaviors. 
D)  Note if clients move forward in the helping process.

Question 14

Define the terms responding skills, empathic relationships, and empathic responses, and discuss their importance in the therapeutic relationship.

Accepted Answer

Responding skills in the context of ther

Question 15

What does Ickes mean by "empathic accuracy?"

Accepted Answer

A)  The ability to appreciate the general spirit of what another person is saying and feeling 
B)  The confirmation by the client that the response given by the helper "hit the mark" 
C)  The ability to accurately infer the specific content of another person's thought and feelings 
D)  The confirmation of an understanding of the helper's own feelings as expressed by the client 
A)  The ability to appreciate the general spirit of what another person is saying and feeling 
B)  The confirmation by the client that the response given by the helper "hit the mark" 
C)  The ability to accurately infer the specific content of another person's thought and feelings 
D)  The confirmation of an understanding of the helper's own feelings as expressed by the client

Question 16

Read the following, noting that Counselor A responds one way to the client and Counselor B responds in another:
12-YEAR-OLD CLIENT: My teacher started picking on me from the first day of class. I don't fool around more than anyone else in class, but she gets me anytime I do. I think she's picking on me because she doesn't like me. She doesn't yell at Bill Smith, and he acts funnier than I do.
COUNSELOR A: This is a bit perplexing. You wonder why she singles you out for so much discipline.
COUNSELOR B: You're mad because the way she picks on you seems unfair.
Why is Counselor B's response more effective than A's?

Accepted Answer

A)  A uses too many words and too long words. 
B)  B uses the right number and length of words. 
C)  A uses language that is too direct and explicit. 
D)  B responds in a way a 12-year-old can appreciate. 
A)  A uses too many words and too long words. 
B)  B uses the right number and length of words. 
C)  A uses language that is too direct and explicit. 
D)  B responds in a way a 12-year-old can appreciate.

Question 17

How can a counselor respond accurately to a client's experiences, thoughts, and behaviors? Consider the following examples and propose possible responses.
a. Tina had been mugged and, as a result, was very fearful of leaving her apartment. Meeting with her counselor required Tina to leave her apartment and take a bus to the counseling center. Tina arrived, in typical fashion, with alcohol on her breath and acknowledged that drinking alcohol enabled her to leave home. After several weeks, Tina arrived without alcohol on her breath and commented, "So, I finally did it. I finally made it here without drinking, which I consider to be progress."
b. Paulo decided to come out to his family as gay. He was concerned about how they would take his news, so he and his counselor role-played several possibilities. When he arrived for his counseling session after coming out to his family, he laughed and said, "They said they knew along and were just waiting for me to realize it!"

Accepted Answer

In response to Tina's experiences, thoug

Question 18

Read the following:
CLIENT: I don't even know where to start. (He slumps in his chair and falls silent.)
HELPER: It's pretty clear that you're feeling miserable. Maybe we can talk about why.
CLIENT: (after a pause) Well, let me tell you what happened....
Which of the following best describes what the helper has successfully done to help the client to continue talking?

Accepted Answer

A)  The helper has correctly identified the family of emotions that the client was feeling. 
B)  The helper has correctly identified the intensity of emotions that the client was feeling. 
C)  The helper has read and responded to feelings and emotions that the client has expressed explicitly. 
D)  The helper has read and responded to feelings and emotions in the client's nonverbal behavior. 
A)  The helper has correctly identified the family of emotions that the client was feeling. 
B)  The helper has correctly identified the intensity of emotions that the client was feeling. 
C)  The helper has read and responded to feelings and emotions that the client has expressed explicitly. 
D)  The helper has read and responded to feelings and emotions in the client's nonverbal behavior.

Question 19

Identify, discuss, and provide examples of the three dimensions of responding skills. What is the "basic formula" for responding with empathy? Briefly note the key issues involved with the following guidelines for responding accurately to clients:
• Discuss the need for the right family and intensity of emotions.
• Distinguish between expressed and discussed feelings.
• Discuss reading and responding to emotions that are expressed nonverbally.
• Explain the importance of sensitivity in naming emotions.
• Identify different ways to respond to feelings and emotions.
• Discuss the importance of neither overemphasizing nor underemphasizing feelings, emotions, and moods.

Accepted Answer

The three dimensions of responding skill

Question 20

According to Egan, which of the following indicates how a helper might express empathy toward clients?

Accepted Answer

A)  Respond accurately to clients' feelings, emotions and moods. 
B)  Respond subjectively to clients' dreams. 
C)  Respond subjectively by assessing the veracity of clients' stories. 
D)  Respond accurately to clients' formal histories. 
A)  Respond accurately to clients' feelings, emotions and moods. 
B)  Respond subjectively to clients' dreams. 
C)  Respond subjectively by assessing the veracity of clients' stories. 
D)  Respond accurately to clients' formal histories.

According to Egan, the communication skills involved in responding with empathy have three dimensions. These are ____.

Empathy ____.

Which of the following is not a tactic identified by Egan for responding to clients with empathy?

Which of the following is not one of the principles for responding to clients with empathy?

In identifying emotions during a helping situation, the helper should use the correct ____.

The basic formula Egan suggests beginners use to deliver empathic understanding is ____.

Identify and discuss the principles, guidelines, and tactics for responding with empathy. Outline the process for the counselor to recover from an inaccurate understanding and response.

Which of the following responses from the shadow side most implies that the helper's theoretical orientation is more important than expressing understanding of the client's feelings and key messages?

Which of the following is not a useful way for helpers to respond to clients?

List and provide examples of responses from the "shadow side" of responding. For each example of a "shadow side" response, provide an example of a more therapeutically useful response.

What type of empathy should typically be central to the helping process?

Because clients express feelings in different ways, helpers can communicate an understanding of feelings in a variety of ways. Which of the following are ways suggested by Egan for helpers to communicate their understanding of the client's emotional state?

Which of these is not noted among ways to check whether a helping response was accurate?

Define the terms responding skills, empathic relationships, and empathic responses, and discuss their importance in the therapeutic relationship.

What does Ickes mean by "empathic accuracy?"

According to Egan, which of the following indicates how a helper might express empathy toward clients?

The Power of Basics: Explore the Ingredients of Successful Helping

Review the Problem-Management and Opportunity-Development Process

Commit Yourself to the Helping Relationship and the Values That Drive It

Therapeutic Presence: Tune in to Clients and Listen Carefully

Master the Art of Probing and Summarizing

Help Clients Challenge Themselves: From New Perspectives to New Behavior

The Action Arrow That Permeates the Entire Helping Process: Right From the Beginning Help Clients Turn Talk Into Life-Enhancing Action

The Three Tasks of Stage I: Help Clients Tell the Story, the Real Story, and the Right Story

Stage Ii: Help Clients Design and Set Problem-Managing Goals

Stage Iii: Help Clients Design the Way Forward

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Exam 5: Empathic Responding: Work at Mutual Understanding

According to Egan, the communication skills involved in responding with empathy have three dimensions. These are ____.

Empathy ____.

Which of the following is not a tactic identified by Egan for responding to clients with empathy?

Which of the following is not one of the principles for responding to clients with empathy?

In identifying emotions during a helping situation, the helper should use the correct ____.

The basic formula Egan suggests beginners use to deliver empathic understanding is ____.

Identify and discuss the principles, guidelines, and tactics for responding with empathy. Outline the process for the counselor to recover from an inaccurate understanding and response.

Which of the following responses from the shadow side most implies that the helper's theoretical orientation is more important than expressing understanding of the client's feelings and key messages?

Which of the following is not a useful way for helpers to respond to clients?

List and provide examples of responses from the "shadow side" of responding. For each example of a "shadow side" response, provide an example of a more therapeutically useful response.

What type of empathy should typically be central to the helping process?

Because clients express feelings in different ways, helpers can communicate an understanding of feelings in a variety of ways. Which of the following are ways suggested by Egan for helpers to communicate their understanding of the client's emotional state?

Which of these is not noted among ways to check whether a helping response was accurate?

Define the terms responding skills, empathic relationships, and empathic responses, and discuss their importance in the therapeutic relationship.

What does Ickes mean by "empathic accuracy?"

According to Egan, which of the following indicates how a helper might express empathy toward clients?

The Power of Basics: Explore the Ingredients of Successful Helping

Review the Problem-Management and Opportunity-Development Process

Commit Yourself to the Helping Relationship and the Values That Drive It

Therapeutic Presence: Tune in to Clients and Listen Carefully

Master the Art of Probing and Summarizing

Help Clients Challenge Themselves: From New Perspectives to New Behavior

The Action Arrow That Permeates the Entire Helping Process: Right From the Beginning Help Clients Turn Talk Into Life-Enhancing Action

The Three Tasks of Stage I: Help Clients Tell the Story, the Real Story, and the Right Story

Stage Ii: Help Clients Design and Set Problem-Managing Goals

Stage Iii: Help Clients Design the Way Forward

Filters