Question 1

When information is received through the senses, ________ help(s) us store information in memory.

Accepted Answer

A)  selective attention 
B)  emotional markers 
C)  stereotyping 
D)  confirmation bias 
E)  perception 
A)  selective attention 
B)  emotional markers 
C)  stereotyping 
D)  confirmation bias 
E)  perception

Question 2

Which attribution factor is high for both internal and external attributions?

Accepted Answer

A)  clarity 
B)  distinctiveness 
C)  consistency 
D)  consensus 
E)  locus of control 
A)  clarity 
B)  distinctiveness 
C)  consistency 
D)  consensus 
E)  locus of control

Question 3

Unlike self-enhancement, ________ includes seeking feedback that is not necessarily flattering.

Accepted Answer

A)  self-esteem 
B)  self-efficacy 
C)  self-verification 
D)  self-centering 
E)  self-concept 
A)  self-esteem 
B)  self-efficacy 
C)  self-verification 
D)  self-centering 
E)  self-concept

Question 4

________ is often subtle, but it can escalate into a "good guy-bad guy" contrast when groups engage in overt conflict with each other.

Accepted Answer

A)  Social identity 
B)  Empathy 
C)  Homogenization 
D)  Differentiation 
E)  Categorization 
A)  Social identity 
B)  Empathy 
C)  Homogenization 
D)  Differentiation 
E)  Categorization

Question 5

________ affects the perceptual process because employees are more likely to remember information that is consistent with their self-concept and nonconsciously screen out information (particularly negative information) that seems inconsistent with it.

Accepted Answer

A)  Self-esteem 
B)  Self-efficacy 
C)  Self-verification 
D)  Self-centering 
E)  Self-concept 
A)  Self-esteem 
B)  Self-efficacy 
C)  Self-verification 
D)  Self-centering 
E)  Self-concept

Question 6

When you have developed an awareness of and openness to others, you have developed a

Accepted Answer

A)  social identity. 
B)  global mindset. 
C)  contingency bias. 
D)  self-concept. 
E)  managerial skill. 
A)  social identity. 
B)  global mindset. 
C)  contingency bias. 
D)  self-concept. 
E)  managerial skill.

Question 7

Kieran, a production worker in a doll manufacturing plant, recently changed positions on the manufacturing line from painting the eyes to attaching arms to each doll. In the past, his work was always impeccable with a very low rate of mistakes, but since the switch, the quality team has found numerous dolls with arms that were haphazardly attached. A majority of the flawed-arm dolls are from Kieran's assembly line.
-When his supervisor approached him about his quality issues, Kieran replied that lately he has been having a string of bad luck. In the past, when praised for his excellent quality doll eyes, Kieran always took the credit and boasted about his abilities. Kieran is exhibiting

Accepted Answer

A)  the fundamental attribution error. 
B)  a correspondence bias. 
C)  a self-serving bias. 
D)  a self-fulfilling prophecy. 
E)  the halo effect. 
A)  the fundamental attribution error. 
B)  a correspondence bias. 
C)  a self-serving bias. 
D)  a self-fulfilling prophecy. 
E)  the halo effect.

Question 8

By viewing someone (including yourself) as a New Yorker, for example, you remove that person's individuality and, instead, see him or her as a prototypical representative of the group called New Yorkers. This process then allows you to distinguish New Yorkers from people who live in, say, Texas or North Carolina. This is an example of

Accepted Answer

A)  attribution process. 
B)  self-identification. 
C)  homogenization. 
D)  differentiation. 
E)  categorization. 
A)  attribution process. 
B)  self-identification. 
C)  homogenization. 
D)  differentiation. 
E)  categorization.

Question 9

The Johari Window relies on direct conversations about ourselves and others. _________ is a more indirect approach to improving self-awareness and mutual understanding.

Accepted Answer

A)  The blind area 
B)  Meaningful interaction 
C)  The open area 
D)  Homogenization 
E)  Empathy 
A)  The blind area 
B)  Meaningful interaction 
C)  The open area 
D)  Homogenization 
E)  Empathy

Question 10

The emerging theory of positive organizational behavior stems from which perceptual process?

Accepted Answer

A)  self-serving bias 
B)  attribution 
C)  stereotyping 
D)  discrimination 
E)  self-fulfilling prophecy 
A)  self-serving bias 
B)  attribution 
C)  stereotyping 
D)  discrimination 
E)  self-fulfilling prophecy

Question 11

Which of the following would be an internal attribution about your behaviour or performance?

Accepted Answer

A)  Your declining sales this quarter are due to worsening economic conditions. 
B)  The company's awkward information system makes it difficult to keep clients informed. 
C)  Your higher quality service this past year has been due largely to helpful coworkers. 
D)  You were unable to complete the product on time because the machinery kept jamming. 
E)  Your success this year is due mainly to your motivation to work hard. 
A)  Your declining sales this quarter are due to worsening economic conditions. 
B)  The company's awkward information system makes it difficult to keep clients informed. 
C)  Your higher quality service this past year has been due largely to helpful coworkers. 
D)  You were unable to complete the product on time because the machinery kept jamming. 
E)  Your success this year is due mainly to your motivation to work hard.

Question 12

Kieran, a production worker in a doll manufacturing plant, recently changed positions on the manufacturing line from painting the eyes to attaching arms to each doll. In the past, his work was always impeccable with a very low rate of mistakes, but since the switch, the quality team has found numerous dolls with arms that were haphazardly attached. A majority of the flawed-arm dolls are from Kieran's assembly line.
-It could probably be said that because of his history with excellent quality, in this situation, Kieran would be considered to have

Accepted Answer

A)  high consistency and high distinctiveness. 
B)  low consistency and high distinctiveness. 
C)  low consensus and low consistency. 
D)  low distinctiveness and high consistency. 
E)  high consensus and high distinctiveness. 
A)  high consistency and high distinctiveness. 
B)  low consistency and high distinctiveness. 
C)  low consensus and low consistency. 
D)  low distinctiveness and high consistency. 
E)  high consensus and high distinctiveness.

Question 13

Each of the four Johari windows is based on

Accepted Answer

A)  whether your own values, beliefs, and experiences are known to you and to others. 
B)  the extent to which others agree with your values and beliefs. 
C)  how consistent your values are with cultural values. 
D)  the extent to which you stereotype others. 
E)  the self-fulfilling prophecy. 
A)  whether your own values, beliefs, and experiences are known to you and to others. 
B)  the extent to which others agree with your values and beliefs. 
C)  how consistent your values are with cultural values. 
D)  the extent to which you stereotype others. 
E)  the self-fulfilling prophecy.

Question 14

A global mindset develops through better knowledge of people and cultures. Some of that knowledge is acquired through formal programs, such as expatriate and diversity training, but deeper absorption results from

Accepted Answer

A)  full immersion in the culture. 
B)  learning the language. 
C)  eating the food. 
D)  conversing over video conferencing. 
E)  vacationing in the country. 
A)  full immersion in the culture. 
B)  learning the language. 
C)  eating the food. 
D)  conversing over video conferencing. 
E)  vacationing in the country.

Question 15

According to the Johari Window, the ________ area is reduced through disclosure.

Accepted Answer

A)  open 
B)  hidden 
C)  blind 
D)  value 
E)  unknown 
A)  open 
B)  hidden 
C)  blind 
D)  value 
E)  unknown

Question 16

You are more likely to make a(n) ________ about someone's poor performance if you have also observed the person performing a task poorly in the past and have observed other employees performing the task well.

Accepted Answer

A)  internal attribution 
B)  self-identification 
C)  external attribution 
D)  self-serving bias 
E)  fundamental attribution error 
A)  internal attribution 
B)  self-identification 
C)  external attribution 
D)  self-serving bias 
E)  fundamental attribution error

Question 17

According to the Johari Window, the ________ area includes your values, beliefs, and experiences that are buried so deeply that neither you nor others are aware of them.

Accepted Answer

A)  open 
B)  hidden 
C)  blind 
D)  value 
E)  unknown 
A)  open 
B)  hidden 
C)  blind 
D)  value 
E)  unknown

Question 18

Which of the following is a feature of an individual who has developed a global mindset?

Accepted Answer

A)  They also have less knowledge and appreciation of many cultures. 
B)  They judge the competence of others by their national or ethnic origins. 
C)  They use words and behaviors that are incompatible with the local culture. 
D)  They are able to process and analyze large volumes of information in new and diverse situations. 
E)  They only have the capacity to quickly develop useful mental models of situations, particularly at a local level of analysis. 
A)  They also have less knowledge and appreciation of many cultures. 
B)  They judge the competence of others by their national or ethnic origins. 
C)  They use words and behaviors that are incompatible with the local culture. 
D)  They are able to process and analyze large volumes of information in new and diverse situations. 
E)  They only have the capacity to quickly develop useful mental models of situations, particularly at a local level of analysis.

Question 19

Which of the following statements about individuals who have developed a global mindset is correct?

Accepted Answer

A)  Practically speaking, a global mindset is of little value to organizations. 
B)  A global mindset begins with self-awareness. 
C)  A global mindet is fully developed through diversity training. 
D)  A global mindset is strongest when cultural immersion is low. 
E)  A global mindset does not require empathy. 
A)  Practically speaking, a global mindset is of little value to organizations. 
B)  A global mindset begins with self-awareness. 
C)  A global mindet is fully developed through diversity training. 
D)  A global mindset is strongest when cultural immersion is low. 
E)  A global mindset does not require empathy.

Question 20

A manager notices that a new hire always dresses very professionally. The manager concludes that this employee acts professionally. This is an example of

Accepted Answer

A)  projection bias. 
B)  the halo effect. 
C)  selective attention. 
D)  a self-serving bias. 
E)  stereotyping. 
A)  projection bias. 
B)  the halo effect. 
C)  selective attention. 
D)  a self-serving bias. 
E)  stereotyping.

When information is received through the senses, ________ help(s) us store information in memory.

Which attribution factor is high for both internal and external attributions?

Unlike self-enhancement, ________ includes seeking feedback that is not necessarily flattering.

________ is often subtle, but it can escalate into a "good guy-bad guy" contrast when groups engage in overt conflict with each other.

________ affects the perceptual process because employees are more likely to remember information that is consistent with their self-concept and nonconsciously screen out information (particularly negative information) that seems inconsistent with it.

When you have developed an awareness of and openness to others, you have developed a

The Johari Window relies on direct conversations about ourselves and others. _________ is a more indirect approach to improving self-awareness and mutual understanding.

The emerging theory of positive organizational behavior stems from which perceptual process?

Which of the following would be an internal attribution about your behaviour or performance?

Each of the four Johari windows is based on

A global mindset develops through better knowledge of people and cultures. Some of that knowledge is acquired through formal programs, such as expatriate and diversity training, but deeper absorption results from

According to the Johari Window, the ________ area is reduced through disclosure.

You are more likely to make a(n) ________ about someone's poor performance if you have also observed the person performing a task poorly in the past and have observed other employees performing the task well.

According to the Johari Window, the ________ area includes your values, beliefs, and experiences that are buried so deeply that neither you nor others are aware of them.

Which of the following is a feature of an individual who has developed a global mindset?

Which of the following statements about individuals who have developed a global mindset is correct?

A manager notices that a new hire always dresses very professionally. The manager concludes that this employee acts professionally. This is an example of

Introduction to the Field of Organizational Behavior

Individual Differences: Personality and Values

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 3: Perceiving Ourselves and Others in Organizations

When information is received through the senses, ________ help(s) us store information in memory.

Which attribution factor is high for both internal and external attributions?

Unlike self-enhancement, ________ includes seeking feedback that is not necessarily flattering.

________ is often subtle, but it can escalate into a "good guy-bad guy" contrast when groups engage in overt conflict with each other.

________ affects the perceptual process because employees are more likely to remember information that is consistent with their self-concept and nonconsciously screen out information (particularly negative information) that seems inconsistent with it.

When you have developed an awareness of and openness to others, you have developed a

The Johari Window relies on direct conversations about ourselves and others. _________ is a more indirect approach to improving self-awareness and mutual understanding.

The emerging theory of positive organizational behavior stems from which perceptual process?

Which of the following would be an internal attribution about your behaviour or performance?

Each of the four Johari windows is based on

A global mindset develops through better knowledge of people and cultures. Some of that knowledge is acquired through formal programs, such as expatriate and diversity training, but deeper absorption results from

According to the Johari Window, the ________ area is reduced through disclosure.

You are more likely to make a(n) ________ about someone's poor performance if you have also observed the person performing a task poorly in the past and have observed other employees performing the task well.

According to the Johari Window, the ________ area includes your values, beliefs, and experiences that are buried so deeply that neither you nor others are aware of them.

Which of the following is a feature of an individual who has developed a global mindset?

Which of the following statements about individuals who have developed a global mindset is correct?

A manager notices that a new hire always dresses very professionally. The manager concludes that this employee acts professionally. This is an example of

Introduction to the Field of Organizational Behavior

Individual Differences: Personality and Values

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters