Question 1

How does impression management most often occur?

Accepted Answer

A)  through persuasion 
B)  through bullying 
C)  through self-presentation 
D)  through the formation of a coalition 
E)  through force 
A)  through persuasion 
B)  through bullying 
C)  through self-presentation 
D)  through the formation of a coalition 
E)  through force

Question 2

Benny approached his supervisor at the plant, and asked if he could have the upcoming Wednesday off, if he promised to work the midnight shift for Alexi that Friday. Which influence tactic was Benny using?

Accepted Answer

A)  persuasion 
B)  silent authority 
C)  exchange 
D)  information control 
E)  coalition formation 
A)  persuasion 
B)  silent authority 
C)  exchange 
D)  information control 
E)  coalition formation

Question 3

In high power distance cultures, silent authority is the most common form of influence.

Accepted Answer

A) True 
 B)False

Question 4

Strong connections are always the most powerful ties in social network connectivity.

Accepted Answer

A) True 
 B)False

Question 5

Behaviors that employees willingly engage in based on their manager's legitimate power are within the

Accepted Answer

A)  zone of deference. 
B)  zone of compliance. 
C)  zone of indifference. 
D)  zone of agreement. 
E)  zone of trust. 
A)  zone of deference. 
B)  zone of compliance. 
C)  zone of indifference. 
D)  zone of agreement. 
E)  zone of trust.

Question 6

Your team is allocated a project involving a major client, the Beswick Company. Although the organization has many clients, this client, and project, is the largest source of revenue and affects the work of several other teams in the organization. The project requires continuous involvement with the client, so any problems with the client are immediately felt by others in the organization.
-According to the model of power, your team has

Accepted Answer

A)  very little power in the organization. 
B)  a high degree of centrality. 
C)  a high degree of substitutability. 
D)  a low level of visibility. 
E)  an absence of referent power. 
A)  very little power in the organization. 
B)  a high degree of centrality. 
C)  a high degree of substitutability. 
D)  a low level of visibility. 
E)  an absence of referent power.

Question 7

People tend to feel an obligation to help others who have helped them. This subtle form of legitimate power is based on ________.

Accepted Answer

A)  countervailing dependence 
B)  the norm of reciprocity 
C)  the zone of indifference 
D)  absorption 
E)  expertise 
A)  countervailing dependence 
B)  the norm of reciprocity 
C)  the zone of indifference 
D)  absorption 
E)  expertise

Question 8

Krystal's boss in the accounting department initially rejected her proposal for a new budgeting process. So Krystal spoke to and received support from the heads of two departments that would benefit from the proposed budgeting process. She also found support from several coworkers in the accounting department because they believed the new budgeting process would be simpler and fairer. When Krystal's boss realized that several key people supported the new budgeting system, he agreed to test it in a pilot project.
-What form of influence is Krystal mainly using here?

Accepted Answer

A)  silent authority 
B)  coalition formation 
C)  assertiveness 
D)  impression management 
E)  persuasion 
A)  silent authority 
B)  coalition formation 
C)  assertiveness 
D)  impression management 
E)  persuasion

Question 9

Network members with high ________ control the distribution of information and other resources to people on either side of them within the network.

Accepted Answer

A)  degree centrality 
B)  visibility 
C)  closeness 
D)  betweenness 
E)  discretion 
A)  degree centrality 
B)  visibility 
C)  closeness 
D)  betweenness 
E)  discretion

Question 10

Maggie begins a meeting by telling the attendees that the President of the company supports what she is about to present. Which influence tactic is Maggie using?

Accepted Answer

A)  ingratiation 
B)  assertiveness 
C)  Machiavellianism 
D)  exchange 
E)  upward appeal 
A)  ingratiation 
B)  assertiveness 
C)  Machiavellianism 
D)  exchange 
E)  upward appeal

Question 11

Having the right to control the information others receive is a form of ________ power.

Accepted Answer

A)  coercive 
B)  reward 
C)  expert 
D)  legitimate 
E)  referent 
A)  coercive 
B)  reward 
C)  expert 
D)  legitimate 
E)  referent

Question 12

For many employees, the best nonsubstitutability strategy is to

Accepted Answer

A)  have a Master's degree. 
B)  become friends with the boss. 
C)  develop a personal brand. 
D)  criticize co-workers. 
E)  become more visible. 
A)  have a Master's degree. 
B)  become friends with the boss. 
C)  develop a personal brand. 
D)  criticize co-workers. 
E)  become more visible.

Question 13

If people in certain roles can request certain behaviors of others, then there is

Accepted Answer

A)  countervailing power. 
B)  substitutability. 
C)  legitimate power. 
D)  reverse dependence. 
E)  visibility. 
A)  countervailing power. 
B)  substitutability. 
C)  legitimate power. 
D)  reverse dependence. 
E)  visibility.

Question 14

Jose dominates the power relationship with his employees. However, the employees still have some degree of power.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following would give a person information control?

Accepted Answer

A)  high centrality in a social network 
B)  low centrality in a social network 
C)  high discretion in a social network 
D)  legitimate power 
E)  referent power 
A)  high centrality in a social network 
B)  low centrality in a social network 
C)  high discretion in a social network 
D)  legitimate power 
E)  referent power

Question 16

Extreme forms of ________ include bullying, which involves explicit threats of punishment.

Accepted Answer

A)  coalition forming 
B)  upward appeal 
C)  persuasion 
D)  assertiveness 
E)  information control 
A)  coalition forming 
B)  upward appeal 
C)  persuasion 
D)  assertiveness 
E)  information control

Question 17

Organizational politics is suppressed when resource allocation decisions are

Accepted Answer

A)  questionable. 
B)  costly and vague. 
C)  reinforced. 
D)  clear and simplified. 
E)  lacking support. 
A)  questionable. 
B)  costly and vague. 
C)  reinforced. 
D)  clear and simplified. 
E)  lacking support.

Question 18

People with high Machiavellianism get what they want through cooperation and negotiation.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is true of people who feel empowered?

Accepted Answer

A)  They are less likely to rely on stereotypes. 
B)  They are very good with empathizing. 
C)  They tend to be less motivated. 
D)  It increases automatic thinking. 
E)  It increases mindful thinking. 
A)  They are less likely to rely on stereotypes. 
B)  They are very good with empathizing. 
C)  They tend to be less motivated. 
D)  It increases automatic thinking. 
E)  It increases mindful thinking.

Question 20

Compliance occurs when people identify with the influencer's request and are highly motivated to implement it.

Accepted Answer

A) True 
 B)False

How does impression management most often occur?

Benny approached his supervisor at the plant, and asked if he could have the upcoming Wednesday off, if he promised to work the midnight shift for Alexi that Friday. Which influence tactic was Benny using?

In high power distance cultures, silent authority is the most common form of influence.

Strong connections are always the most powerful ties in social network connectivity.

Behaviors that employees willingly engage in based on their manager's legitimate power are within the

People tend to feel an obligation to help others who have helped them. This subtle form of legitimate power is based on ________.

Network members with high ________ control the distribution of information and other resources to people on either side of them within the network.

Maggie begins a meeting by telling the attendees that the President of the company supports what she is about to present. Which influence tactic is Maggie using?

Having the right to control the information others receive is a form of ________ power.

For many employees, the best nonsubstitutability strategy is to

If people in certain roles can request certain behaviors of others, then there is

Jose dominates the power relationship with his employees. However, the employees still have some degree of power.

Which of the following would give a person information control?

Extreme forms of ________ include bullying, which involves explicit threats of punishment.

Organizational politics is suppressed when resource allocation decisions are

People with high Machiavellianism get what they want through cooperation and negotiation.

Which of the following is true of people who feel empowered?

Compliance occurs when people identify with the influencer's request and are highly motivated to implement it.

Introduction to the Field of Organizational Behavior

Individual Differences: Personality and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 10: Power and Influence in the Workplace

How does impression management most often occur?

Benny approached his supervisor at the plant, and asked if he could have the upcoming Wednesday off, if he promised to work the midnight shift for Alexi that Friday. Which influence tactic was Benny using?

In high power distance cultures, silent authority is the most common form of influence.

Strong connections are always the most powerful ties in social network connectivity.

Behaviors that employees willingly engage in based on their manager's legitimate power are within the

People tend to feel an obligation to help others who have helped them. This subtle form of legitimate power is based on ________.

Network members with high ________ control the distribution of information and other resources to people on either side of them within the network.

Maggie begins a meeting by telling the attendees that the President of the company supports what she is about to present. Which influence tactic is Maggie using?

Having the right to control the information others receive is a form of ________ power.

For many employees, the best nonsubstitutability strategy is to

If people in certain roles can request certain behaviors of others, then there is

Jose dominates the power relationship with his employees. However, the employees still have some degree of power.

Which of the following would give a person information control?

Extreme forms of ________ include bullying, which involves explicit threats of punishment.

Organizational politics is suppressed when resource allocation decisions are

People with high Machiavellianism get what they want through cooperation and negotiation.

Which of the following is true of people who feel empowered?

Compliance occurs when people identify with the influencer's request and are highly motivated to implement it.

Introduction to the Field of Organizational Behavior

Individual Differences: Personality and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters