Question 1

A good compensation system has all of the following objectives except:

Accepted Answer

A)  to encourage cooperation between employees. 
B)  to attract and retain employees. 
C)  to reduce unexplainable variation in pay. 
D)  to encourage internal competition. 
A)  to encourage cooperation between employees. 
B)  to attract and retain employees. 
C)  to reduce unexplainable variation in pay. 
D)  to encourage internal competition. D

Question 2

_____ refers to the extent of employee commitment, both emotional and intellectual, to accomplishing the work, mission, and vision of the organization.

Accepted Answer

A)  Intellectual labor 
B)  Aesthetic labor 
C)  Workforce engagement 
D)  Workforce adaptation 
A)  Intellectual labor 
B)  Aesthetic labor 
C)  Workforce engagement 
D)  Workforce adaptation C

Question 3

Empowerment allows organizations to flatten their organizational structure.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following statements about empowerment is false?

Accepted Answer

A)  It is a natural extension of employee involvement. 
B)  It should be deployed selectively; to a segmented workforce. 
C)  It resembles Juran's concept of "self-control." 
D)  It allows employees to make decisions themselves. 
A)  It is a natural extension of employee involvement. 
B)  It should be deployed selectively; to a segmented workforce. 
C)  It resembles Juran's concept of "self-control." 
D)  It allows employees to make decisions themselves.

Question 5

The need for _____ refers to the desire to have close relationships with other people, for example as part of a team.

Accepted Answer

A)  affiliation 
B)  achievement 
C)  empowerment 
D)  power 
A)  affiliation 
B)  achievement 
C)  empowerment 
D)  power

Question 6

List some practices that lead to effective employee recognition and rewards.

Accepted Answer

Certain key practices lead to effective

Question 7

Which of the following is true regarding the employee suggestion system?

Accepted Answer

A)  It decreases workforce flexibility. 
B)  It leads to poor interpersonal relationships in the workplace. 
C)  It leads to lower levels of motivation. 
D)  It improves workers' reasoning ability. 
A)  It decreases workforce flexibility. 
B)  It leads to poor interpersonal relationships in the workplace. 
C)  It leads to lower levels of motivation. 
D)  It improves workers' reasoning ability.

Question 8

Briefly state the job characteristics theory.

Accepted Answer

The job characteristics theory states th

Question 9

Which of the following core job characteristics gives employees knowledge of the actual results of their work activities?

Accepted Answer

A)  Skill variety 
B)  Autonomy 
C)  Feedback 
D)  Task significance 
A)  Skill variety 
B)  Autonomy 
C)  Feedback 
D)  Task significance

Question 10

According to the job characteristics theory, people will be more motivated to work if:

Accepted Answer

A)  their jobs involve few skills. 
B)  they aren't aware of the results of their work activities. 
C)  have little or no autonomy. 
D)  have high task identity. 
A)  their jobs involve few skills. 
B)  they aren't aware of the results of their work activities. 
C)  have little or no autonomy. 
D)  have high task identity.

Question 11

What role does the middle management have in organizations with empowered workforces?

Accepted Answer

Among the roles for middle managers in o

Question 12

The idea that quality problems are usually attributable to management-created systems rather than employee motivation was proposed by _____.

Accepted Answer

A)  Chris Argyris 
B)  Deming 
C)  Juran 
D)  Douglas McGregor 
A)  Chris Argyris 
B)  Deming 
C)  Juran 
D)  Douglas McGregor

Question 13

One of the roles of a middle manager in an organization with empowered workforce is to act as a peer rather than a teacher or a coach.

Accepted Answer

A) True 
 B)False

Question 14

The need for _____ is the desire to have influence over one's environment and the people in it.

Accepted Answer

A)  power 
B)  affiliation 
C)  achievement 
D)  empowerment 
A)  power 
B)  affiliation 
C)  achievement 
D)  empowerment

Question 15

Employee capability is ensured through:

Accepted Answer

A)  job enlargement. 
B)  training processes. 
C)  job simplification. 
D)  empowerment. 
A)  job enlargement. 
B)  training processes. 
C)  job simplification. 
D)  empowerment.

Question 16

Explain why businesses must first satisfy their workforce in order to satisfy their customers.

Accepted Answer

If employees are satisfied with their wo

Question 17

Employees with a high need for power are more likely to feel empowered in traditional organizations.

Accepted Answer

A) True 
 B)False

Question 18

Work design practices such as job enlargement, job rotation, and job enrichment are supported by the job characteristics theory.

Accepted Answer

A) True 
 B)False

Question 19

How can the shortcomings of suggestion programs be overcome?

Accepted Answer

Shortcomings of suggestion programs can

Question 20

Empowerment resembles Juran's concept of:

Accepted Answer

A)  quality function deployment. 
B)  self-control. 
C)  cross-functional teams. 
D)  self-managed teams. 
A)  quality function deployment. 
B)  self-control. 
C)  cross-functional teams. 
D)  self-managed teams.

A good compensation system has all of the following objectives except:

_____ refers to the extent of employee commitment, both emotional and intellectual, to accomplishing the work, mission, and vision of the organization.

Empowerment allows organizations to flatten their organizational structure.

Which of the following statements about empowerment is false?

The need for _____ refers to the desire to have close relationships with other people, for example as part of a team.

List some practices that lead to effective employee recognition and rewards.

Which of the following is true regarding the employee suggestion system?

Briefly state the job characteristics theory.

Which of the following core job characteristics gives employees knowledge of the actual results of their work activities?

According to the job characteristics theory, people will be more motivated to work if:

What role does the middle management have in organizations with empowered workforces?

The idea that quality problems are usually attributable to management-created systems rather than employee motivation was proposed by _____.

One of the roles of a middle manager in an organization with empowered workforce is to act as a peer rather than a teacher or a coach.

The need for _____ is the desire to have influence over one's environment and the people in it.

Employee capability is ensured through:

Explain why businesses must first satisfy their workforce in order to satisfy their customers.

Employees with a high need for power are more likely to feel empowered in traditional organizations.

Work design practices such as job enlargement, job rotation, and job enrichment are supported by the job characteristics theory.

How can the shortcomings of suggestion programs be overcome?

Empowerment resembles Juran's concept of:

Introduction to Quality and Performance Excellence

Frameworks for Quality and Performance Excellence

Tools and Techniques for Quality Design and Control

Tools and Techniques for Quality Improvement

Competitive Advantage and Strategic Management for Performance Excellence

Quality in Customer Supplier Relationships

Designing Organizations for Performance Excellence

Quality Teamwork

Leadership for Performance Excellence

Performance Excellence and Organizational Change

Filters

Exam 9: Engagement, Empowerment, and Motivation

A good compensation system has all of the following objectives except:

_____ refers to the extent of employee commitment, both emotional and intellectual, to accomplishing the work, mission, and vision of the organization.

Empowerment allows organizations to flatten their organizational structure.

Which of the following statements about empowerment is false?

The need for _____ refers to the desire to have close relationships with other people, for example as part of a team.

List some practices that lead to effective employee recognition and rewards.

Which of the following is true regarding the employee suggestion system?

Briefly state the job characteristics theory.

Which of the following core job characteristics gives employees knowledge of the actual results of their work activities?

According to the job characteristics theory, people will be more motivated to work if:

What role does the middle management have in organizations with empowered workforces?

The idea that quality problems are usually attributable to management-created systems rather than employee motivation was proposed by _____.

One of the roles of a middle manager in an organization with empowered workforce is to act as a peer rather than a teacher or a coach.

The need for _____ is the desire to have influence over one's environment and the people in it.

Employee capability is ensured through:

Explain why businesses must first satisfy their workforce in order to satisfy their customers.

Employees with a high need for power are more likely to feel empowered in traditional organizations.

Work design practices such as job enlargement, job rotation, and job enrichment are supported by the job characteristics theory.

How can the shortcomings of suggestion programs be overcome?

Empowerment resembles Juran's concept of:

Introduction to Quality and Performance Excellence

Frameworks for Quality and Performance Excellence

Tools and Techniques for Quality Design and Control

Tools and Techniques for Quality Improvement

Competitive Advantage and Strategic Management for Performance Excellence

Quality in Customer Supplier Relationships

Designing Organizations for Performance Excellence

Quality Teamwork

Leadership for Performance Excellence

Performance Excellence and Organizational Change

Filters