Exam 2: Frameworks for Quality and Performance Excellence

According to Deming's philosophy, a bad batch of material purchased from a supplier is an example of a common cause of variation.

With reference to the factors related to the Baldrige Award evaluation process, _____ refers to refining the approach through cycles of evaluation and improvement, encouraging breakthrough change to the approach through innovation, and sharing refinements and innovations with other relevant work units and processes in the organization.

Six Sigma is based largely on worker empowerment and teams; TQ is owned by business leader champions.

Describe the causes of variation.

Applicants for the Baldrige Award are required to provide a snapshot of the organization that describes the organizational environment, referred to as the:

Deming provided a clear and precise definition of quality.

Which of the following is one of the four categories of Juran's definition of quality?

In the context of the factors related to the Baldrige Award evaluation process, _____ refers to the extent to which the approach is applied in addressing item requirements relevant and important to the organization, the approach is applied consistently, and the approach is used (executed) by all appropriate work units.

According to the Baldrige program, companies with _____ or fewer employees are classified as small businesses.

Six Sigma involves periodic review of Six Sigma plans and projects, providing champions to sponsor projects, providing training resources, and communicating progress and achievements.

The Deming Award recognizes U.S. companies that excel in quality management practice and performance.

Although the 2000 revision of ISO 9000 incorporated many of the Baldrige criteria's original principles, it still is not a comprehensive business performance framework.

Which of the following is a part of the "leadership triad"?

Which of the following is true of Deming's theory of knowledge?

Google pioneered the concept of Six Sigma as an approach to measuring product and service quality.

What are the two premises of Juran's view on quality?

_____ refers to an organization's ability to address current business needs and to have the agility and strategic management to prepare successfully for the future, and to prepare for real-time or short-term emergencies.

The 10 major categories of the Deming prize are further divided into "checking points."

The origin of the term Six Sigma came from a statistical measure that equates to 6.4 or fewer errors or defects per million opportunities.

ISO 9001:2008 provides background information and establishes definitions of key terms used in the standards.