Exam 3: Tools and Techniques for Quality Design and Control

With respect to the four principal activities of Design for Six Sigma, _____ focuses on product and process performance issues necessary to fulfill the product and service requirements in manufacturing or delivery.

In the the DMADV process, the _____ activity focuses on developing detailed specifications, purchasing requirements, and so on, so that the concept can be produced.

While using the statistical process control methodology, control charts can be used only by manufacturing units and not by service organizations..

Briefly describe the statistical process control (SPC) methodology.

The final step in building the House of Quality is the evaluation of the technical features of competitive products and the development of targets.

Juran and Deming stated that the majority of quality problems are customer-controllable.

The roof of the House of Quality shows the interrelationships between the voice of the customer and the technical features.

With respect to designing quality goods and services, DFMEA stands for _____.

In the control chart used in the statistical process control methodology, the sample values will fall within upper control limit (UCL) and the lower control limit (LCL) if the process is affected only by _____ causes of variation.

The idea behind poka-yoke is to avoid repetitive tasks or actions that depend on vigilance or memory in order to free workers' time and minds to pursue more creative and value-adding activities.

Most of the QFD activities represented by the first two houses of quality are performed by people in the product development and engineering functions.

In the DMADV process, the _____ activity involves prototype development, testing, and implementation planning for production.

_____ is the final step in building the house of quality.

Describe the principal activities in the Design for Six Sigma process.

In poka-yoke, customer errors in preparation arise when customers fail to remember steps in the process or to follow instructions.

With respect to the four principal activities of Design for Six Sigma, in the _____ activity, product functionality is determined based upon customer requirements, technological capabilities, and economic realities.

_____ is a methodology used to ensure that customers' requirements are met throughout the product design process and in the design and operation of production systems.

In applying QFD, it is important to convert the customer's words into technical terminology so as not to have customer needs misinterpreted by designers and engineers.

In the the DMADV process, the _____ activity focuses on identifying and understanding the market need or opportunity.

In the scoring rubric of the DFMEA ratings, the number _____ represents a failure that is so minor that a customer probably would not notice it.