Question 1

Customer value is

Accepted Answer

A)  the sum of the supply chain surplus and supply chain cost. 
B)  the remainder after supply chain cost is subtracted from supply chain surplus. 
C)  the remainder after supply chain surplus is subtracted from supply chain cost. 
D)  supply chain profitability minus the supply chain cost. 
A)  the sum of the supply chain surplus and supply chain cost. 
B)  the remainder after supply chain cost is subtracted from supply chain surplus. 
C)  the remainder after supply chain surplus is subtracted from supply chain cost. 
D)  supply chain profitability minus the supply chain cost. A

Question 2

Discuss the differences of push and pull supply chain processes.

Accepted Answer

Processes in a supply chain fall into one of two categories depending on the timing of their execution relative to end customer demand. With pull processes, execution is initiated in response to a customer order. With push processes, execution is initiated in anticipation of customer orders based on a forecast. Pull processes may also be referred to as reactive processes because they react to customer demand. Push processes may also be referred to as speculative processes because they respond to speculated (or forecasted) rather than actual demand. The push/pull boundary in a supply chain separates push processes from pull processes . Push processes operate in an uncertain environment because customer demand is not yet known. Pull processes operate in an environment in which customer demand is known. They are, however, often constrained by inventory and capacity decisions that were made in the push phase.

Question 3

The replenishment cycle occurs at the retailer/distributor interface.

Accepted Answer

A) True 
 B)False  True

Question 4

A company would decide whether to outsource or perform a supply chain function in-house during the

Accepted Answer

A)  planning phase. 
B)  design phase. 
C)  tactical phase. 
D)  operation phase. 
A)  planning phase. 
B)  design phase. 
C)  tactical phase. 
D)  operation phase.

Question 5

The push/pull view of the supply chain is useful when considering strategic decisions relating to supply chain design, because

Accepted Answer

A)  it categorizes processes based on whether they are initiated in response to or in anticipation of customer orders. 
B)  it specifies the roles and responsibilities of each member of the supply chain. 
C)  it clearly defines the processes involved and the owners of each process. 
D)  it focuses on processes that are external to the firm. 
A)  it categorizes processes based on whether they are initiated in response to or in anticipation of customer orders. 
B)  it specifies the roles and responsibilities of each member of the supply chain. 
C)  it clearly defines the processes involved and the owners of each process. 
D)  it focuses on processes that are external to the firm.

Question 6

The objective of every supply chain is to

Accepted Answer

A)  minimize the overall cost generated. 
B)  maximize the overall value generated. 
C)  minimize the cost to the manufacturer. 
D)  maximize the profit of the manufacturer. 
A)  minimize the overall cost generated. 
B)  maximize the overall value generated. 
C)  minimize the cost to the manufacturer. 
D)  maximize the profit of the manufacturer.

Question 7

The production scheduling process in the manufacturing cycle is similar to the

Accepted Answer

A)  order receiving process in the replenishment cycle. 
B)  order fulfillment process in the replenishment cycle. 
C)  order entry process in the replenishment cycle. 
D)  order trigger process in the replenishment cycle. 
A)  order receiving process in the replenishment cycle. 
B)  order fulfillment process in the replenishment cycle. 
C)  order entry process in the replenishment cycle. 
D)  order trigger process in the replenishment cycle.

Question 8

Retailing in the United States is largely

Accepted Answer

A)  push/pull. 
B)  profitable. 
C)  consolidated. 
D)  centralized. 
A)  push/pull. 
B)  profitable. 
C)  consolidated. 
D)  centralized.

Question 9

Customer arrival refers to

Accepted Answer

A)  the point in time when the customer has access to choices and makes a decision regarding a purchase. 
B)  the customer informing the retailer of what they want to purchase and the retailer allocating product to the customer. 
C)  the process where product is prepared and sent to the customer. 
D)  the process where the customer receives the product and takes ownership. 
A)  the point in time when the customer has access to choices and makes a decision regarding a purchase. 
B)  the customer informing the retailer of what they want to purchase and the retailer allocating product to the customer. 
C)  the process where product is prepared and sent to the customer. 
D)  the process where the customer receives the product and takes ownership.

Question 10

Which of the following statements about push processes is accurate?

Accepted Answer

A)  They may also be referred to as speculative processes. 
B)  Execution is initiated in response to customer orders. 
C)  At the time of execution, demand is known with certainty. 
D)  They may also be referred to as reactive processes. 
A)  They may also be referred to as speculative processes. 
B)  Execution is initiated in response to customer orders. 
C)  At the time of execution, demand is known with certainty. 
D)  They may also be referred to as reactive processes.

Question 11

The objective of every supply chain is to maximize the overall value generated.

Accepted Answer

A) True 
 B)False

Question 12

A supply chain could be more accurately described as a supply network or supply web.

Accepted Answer

A) True 
 B)False

Question 13

The cycle view of the supply chain is useful when considering operational decisions, because

Accepted Answer

A)  it categorizes processes based on whether they are initiated in response to or in anticipation of customer orders. 
B)  it specifies the roles and responsibilities of each member of the supply chain. 
C)  processes are identified as either reactive or speculative. 
D)  it focuses on processes that are external to the firm. 
A)  it categorizes processes based on whether they are initiated in response to or in anticipation of customer orders. 
B)  it specifies the roles and responsibilities of each member of the supply chain. 
C)  processes are identified as either reactive or speculative. 
D)  it focuses on processes that are external to the firm.

Question 14

Which of the following statements about pull processes is accurate?

Accepted Answer

A)  They may also be referred to as speculative processes. 
B)  Execution is initiated in anticipation of customer orders. 
C)  At the time of execution, demand must be forecast. 
D)  They may also be referred to as reactive processes. 
A)  They may also be referred to as speculative processes. 
B)  Execution is initiated in anticipation of customer orders. 
C)  At the time of execution, demand must be forecast. 
D)  They may also be referred to as reactive processes.

Question 15

The manufacturing cycle occurs at the

Accepted Answer

A)  customer/retailer interface. 
B)  retailer/distributor interface. 
C)  distributor/manufacturer interface. 
D)  manufacturer/supplier interface. 
A)  customer/retailer interface. 
B)  retailer/distributor interface. 
C)  distributor/manufacturer interface. 
D)  manufacturer/supplier interface.

Question 16

Supply chain macro processes include which of the following?

Accepted Answer

A)  Internal Relationship Management (IRM) 
B)  External Relationship Management (ERM) 
C)  Supplier Relationship Management (SRM) 
D)  Supply Chain Relationship Management (SCRM) 
A)  Internal Relationship Management (IRM) 
B)  External Relationship Management (ERM) 
C)  Supplier Relationship Management (SRM) 
D)  Supply Chain Relationship Management (SCRM)

Question 17

The time horizon of the operation phase is typically

Accepted Answer

A)  quarterly or yearly. 
B)  weekly or daily. 
C)  monthly or quarterly. 
D)  over the next several years. 
A)  quarterly or yearly. 
B)  weekly or daily. 
C)  monthly or quarterly. 
D)  over the next several years.

Question 18

All stages of an enterprise are involved, either directly or indirectly, in fulfilling a customer request.

Accepted Answer

A) True 
 B)False

Question 19

The manufacturing and shipping process in the manufacturing cycle is equivalent to the

Accepted Answer

A)  order receiving process in the replenishment cycle. 
B)  order fulfillment process in the replenishment cycle. 
C)  order entry process in the replenishment cycle. 
D)  order trigger process in the replenishment cycle. 
A)  order receiving process in the replenishment cycle. 
B)  order fulfillment process in the replenishment cycle. 
C)  order entry process in the replenishment cycle. 
D)  order trigger process in the replenishment cycle.

Question 20

The decision phases in a supply chain include

Accepted Answer

A)  production scheduling. 
B)  customer relationship management. 
C)  supply chain operation. 
D)  supply chain orientation. 
A)  production scheduling. 
B)  customer relationship management. 
C)  supply chain operation. 
D)  supply chain orientation.

Customer value is

Discuss the differences of push and pull supply chain processes.

The replenishment cycle occurs at the retailer/distributor interface.

A company would decide whether to outsource or perform a supply chain function in-house during the

The push/pull view of the supply chain is useful when considering strategic decisions relating to supply chain design, because

The objective of every supply chain is to

The production scheduling process in the manufacturing cycle is similar to the

Retailing in the United States is largely

Customer arrival refers to

Which of the following statements about push processes is accurate?

The objective of every supply chain is to maximize the overall value generated.

A supply chain could be more accurately described as a supply network or supply web.

The cycle view of the supply chain is useful when considering operational decisions, because

Which of the following statements about pull processes is accurate?

The manufacturing cycle occurs at the

Supply chain macro processes include which of the following?

The time horizon of the operation phase is typically

All stages of an enterprise are involved, either directly or indirectly, in fulfilling a customer request.

The manufacturing and shipping process in the manufacturing cycle is equivalent to the

The decision phases in a supply chain include

Supply Chain Performance: Achieving Strategic Fit and Scope

Supply Chain Drivers and Metrics

Designing Distribution Networks and Applications to e-Business

Network Design in the Supply Chain

Designing Global Supply Chain Networks

Demand Forecasting in a Supply Chain

Aggregate Planning in a Supply Chain

Sales and Operations Planning: Planning Supply and Demand in a Supply Chain

Coordination in a Supply Chain

Managing Economies of Scale in the Supply Chain: Cycle Inventory

Managing Uncertainty in a Supply Chain: Safety Inventory

Determining the Optimal Level of Product Availability

Transportation in a Supply Chain

Sourcing Decisions in a Supply Chain

Pricing and Revenue Management in a Supply Chain

Sustainability and the Supply Chain

Filters

Exam 1: Understanding the Supply Chain

Customer value is

Discuss the differences of push and pull supply chain processes.

The replenishment cycle occurs at the retailer/distributor interface.

A company would decide whether to outsource or perform a supply chain function in-house during the

The push/pull view of the supply chain is useful when considering strategic decisions relating to supply chain design, because

The objective of every supply chain is to

The production scheduling process in the manufacturing cycle is similar to the

Retailing in the United States is largely

Customer arrival refers to

Which of the following statements about push processes is accurate?

The objective of every supply chain is to maximize the overall value generated.

A supply chain could be more accurately described as a supply network or supply web.

The cycle view of the supply chain is useful when considering operational decisions, because

Which of the following statements about pull processes is accurate?

The manufacturing cycle occurs at the

Supply chain macro processes include which of the following?

The time horizon of the operation phase is typically

All stages of an enterprise are involved, either directly or indirectly, in fulfilling a customer request.

The manufacturing and shipping process in the manufacturing cycle is equivalent to the

The decision phases in a supply chain include

Supply Chain Performance: Achieving Strategic Fit and Scope

Supply Chain Drivers and Metrics

Designing Distribution Networks and Applications to e-Business

Network Design in the Supply Chain

Designing Global Supply Chain Networks

Demand Forecasting in a Supply Chain

Aggregate Planning in a Supply Chain

Sales and Operations Planning: Planning Supply and Demand in a Supply Chain

Coordination in a Supply Chain

Managing Economies of Scale in the Supply Chain: Cycle Inventory

Managing Uncertainty in a Supply Chain: Safety Inventory

Determining the Optimal Level of Product Availability

Transportation in a Supply Chain

Sourcing Decisions in a Supply Chain

Pricing and Revenue Management in a Supply Chain

Sustainability and the Supply Chain

Filters