Exam 7: Implementing Strategies: Management and Operations Issues

Exchanging members of conflicting parties so each can gain an appreciation of the other's point of view exemplifies a confrontation approach.

A concern in matching managers with strategy is that jobs have relatively ________ responsibilities, while people are ________ in their personal development.

What change strategy involves giving orders and enforcing those orders?

What type of organizational structure promotes specialization of labor and allows rapid decision making?

Which of these is true about strategy implementation?

Reengineering does not usually affect the organizational structure or chart, nor does it imply job loss or employee layoffs.

The most complex of all organizational structures is a matrix structure.

The advantage of the educative change strategy is that implementation is quick and relatively easy.

Which of these is NOT one of the tests used to determine whether a performance-pay plan will benefit an organization?

Six Sigma is generally equally successful in retail firms and manufacturing firms.

A disagreement between two or more parties on one or more issues is called a(n)

What is the most complex form of organizational structure?

Which of these involves comparing a firm against the best firms in the industry on a wide variety of performance-related criteria?

Tasks and activities are grouped together by business function in a divisional organizational structure.

An example of a marketing decision is whether or not to limit the share of business done with a single customer.

JIT significantly increases the costs of implementing strategies.

When developing an organizational chart, you should

Undesirable conduct such as distorting the records can be a result of overemphasis on achieving objectives.

Discuss how work life/home life balance is being addressed by organizations.

There are three major approaches for managing and resolving conflict in an organization. Define these three approaches and give an example of each.