Question 1

Deciding who to extend a job offer to in the judgmental approach quantifies all the evidence and perhaps uses a formula to predict job success.

Accepted Answer

A) True 
 B)False  False

Question 2

Marion Franklin is the CEO of a local real estate company, Action Realty. The community has seen an increase in population over the last two years, and new neighborhoods are being built as a result. Marion's staff of realtors is very busy, and Marion needs to hire a new agent. Although Marion has hired agents in the past, they have not always turned out to be as successful as she had hoped. Marion is considering using the streamlined interview process to hire a new real estate agent. Which of the following questions would be most relevant for Marion to ask if she wants an employee with extensive knowledge in real estate?

Accepted Answer

A) How do you handle sellers who believe their home is more valuable than it really is? 
B) What are the loan options you would suggest for first-time home buyers? 
C) What is the most frustrating aspect of being a realtor? 
D) What motivated you to become a real estate agent? 
A) How do you handle sellers who believe their home is more valuable than it really is? 
B) What are the loan options you would suggest for first-time home buyers? 
C) What is the most frustrating aspect of being a realtor? 
D) What motivated you to become a real estate agent? B

Question 3

Which of the following is an example of a job knowledge question?

Accepted Answer

A) "What are the legal restrictions regarding the use of telemarketing for consumers who have a past relationship with a company?" 
B) "Suppose you were confronted with an angry customer who threatened to sue the company. What would you do?" 
C) "Mike and Todd have $21 between them. Mike has $20 more than Todd has. How much has Mike and how much has Todd?" 
D) "Can you tell me about a time in the past when you used leadership skills to handle a difficult situation?" 
A) "What are the legal restrictions regarding the use of telemarketing for consumers who have a past relationship with a company?" 
B) "Suppose you were confronted with an angry customer who threatened to sue the company. What would you do?" 
C) "Mike and Todd have $21 between them. Mike has $20 more than Todd has. How much has Mike and how much has Todd?" 
D) "Can you tell me about a time in the past when you used leadership skills to handle a difficult situation?" A

Question 4

Which of the following statements is representative of what might be asked in a behavioral interview?

Accepted Answer

A) "Consider a time when you were faced with an angry client. What did you do to turn the situation around?" 
B) "We are concerned with employee pilferage. As a manager here, how would you go about discouraging this behavior?" 
C) "Employees in this division are frequently under a great deal of pressure. How do you think you would handle the stress of the position?" 
D) "What would you do if a subordinate threatened to sue the company for discrimination?" 
A) "Consider a time when you were faced with an angry client. What did you do to turn the situation around?" 
B) "We are concerned with employee pilferage. As a manager here, how would you go about discouraging this behavior?" 
C) "Employees in this division are frequently under a great deal of pressure. How do you think you would handle the stress of the position?" 
D) "What would you do if a subordinate threatened to sue the company for discrimination?"

Question 5

Research indicates that interviewers typically have negative reactions towards candidates who are wheelchair-bound.

Accepted Answer

A) True 
 B)False

Question 6

Consider the question: "What factors should be considered when developing a customer database?" What type of question is this?

Accepted Answer

A) background question 
B) past behavior question 
C) situational question 
D) job knowledge question 
A) background question 
B) past behavior question 
C) situational question 
D) job knowledge question

Question 7

What type of interview would most likely include the following statement? "Imagine that you have just been assigned the task of winning the business of our competition's biggest client. How would you proceed?"

Accepted Answer

A) behavioral 
B) stress 
C) puzzle 
D) situational 
A) behavioral 
B) stress 
C) puzzle 
D) situational

Question 8

Employers typically base decisions on false impressions and stereotypes when they fail to clarify in advance what traits and knowledge are necessary for a specific job.

Accepted Answer

A) True 
 B)False

Question 9

How can a firm protect itself from charges of discrimination in its interview process? What is the role of testers in employment discrimination?

Accepted Answer

It is best that employment interviewers

Question 10

Which of the following applicant characteristics is LEAST likely to be assessed accurately during a selection interview?

Accepted Answer

A) extroversion 
B) agreeableness 
C) job knowledge 
D) conscientiousness 
A) extroversion 
B) agreeableness 
C) job knowledge 
D) conscientiousness

Question 11

Which of the following statements is representative of what might be asked in a situational interview?

Accepted Answer

A) "Tell me about a time you showed leadership in a difficult situation." 
B) "Suppose you were confronted with an angry customer who threatened to sue the company. What would you do?" 
C) "Can you think of a time when you were especially proud of your management skills? Tell me about that." 
D) "In this position, you are responsible for hiring and firing subordinates. Have you ever fired anyone before? Describe how you handled the situation." 
A) "Tell me about a time you showed leadership in a difficult situation." 
B) "Suppose you were confronted with an angry customer who threatened to sue the company. What would you do?" 
C) "Can you think of a time when you were especially proud of your management skills? Tell me about that." 
D) "In this position, you are responsible for hiring and firing subordinates. Have you ever fired anyone before? Describe how you handled the situation."

Question 12

When an interview is used to predict future job performance on the basis of an applicant's oral responses to oral inquiries, it is called a ________ interview.

Accepted Answer

A) screening 
B) selection 
C) benchmark 
D) background 
A) screening 
B) selection 
C) benchmark 
D) background

Question 13

In a structured situational interview, interview questions should primarily address ________.

Accepted Answer

A) essential job duties 
B) occupational benefits 
C) salary requirements 
D) personality issues 
A) essential job duties 
B) occupational benefits 
C) salary requirements 
D) personality issues

Question 14

Which of the following refers to a procedure designed to predict future job performance based on an applicant's oral responses to oral inquiries?

Accepted Answer

A) work sample simulation 
B) selection interview 
C) reference check 
D) arbitration 
A) work sample simulation 
B) selection interview 
C) reference check 
D) arbitration

Question 15

George Reyes has recently been hired as the vice president of marketing at Great Toys, a mid-size firm that specializes in classic wooden toys. The CEO of Great Toys wants to expand the firm's presence in the toy market, which is highly competitive. As a result, the marketing department's budget has been significantly increased. George plans to use some of the additional funds to hire a new media planner. George is considering the idea of conducting a structured situational interview in the hiring process. Which of the following, if true, best supports the argument that George should use a structured situational interview to hire a media planner?

Accepted Answer

A) Great Toys' HR department has developed a job description for the new media planner position. 
B) Great Toys' competitors typically face legal issues in the hiring process stemming from the ADA. 
C) Great Toys' employees typically remain with the company for many years because they feel comfortable with the organizational culture. 
D) Great Toys' executives want to ensure that the interview process is fair to all candidates and that the best candidate is hired. 
A) Great Toys' HR department has developed a job description for the new media planner position. 
B) Great Toys' competitors typically face legal issues in the hiring process stemming from the ADA. 
C) Great Toys' employees typically remain with the company for many years because they feel comfortable with the organizational culture. 
D) Great Toys' executives want to ensure that the interview process is fair to all candidates and that the best candidate is hired.

Question 16

In a ________ interview, a panel questions several candidates simultaneously.

Accepted Answer

A) formal 
B) topical 
C) panel 
D) mass 
A) formal 
B) topical 
C) panel 
D) mass

Question 17

How many interviewers usually make up a panel interview?

Accepted Answer

A) 1 
B) 2 
C) 3-6 
D) 8-10 
A) 1 
B) 2 
C) 3-6 
D) 8-10

Question 18

Consider the question: "Can you provide an example of a specific instance where you provided leadership in a difficult situation?" What type of question is this?

Accepted Answer

A) background question 
B) behavioral question 
C) situational question 
D) job knowledge question 
A) background question 
B) behavioral question 
C) situational question 
D) job knowledge question

Question 19

A manager who begins an interview by asking the applicant about the weather is most likely attempting to ________.

Accepted Answer

A) seek a spontaneous answer from the candidate 
B) identify the candidate's leadership abilities 
C) assess the candidate's interpersonal skills 
D) put the candidate at ease 
A) seek a spontaneous answer from the candidate 
B) identify the candidate's leadership abilities 
C) assess the candidate's interpersonal skills 
D) put the candidate at ease

Question 20

How do situational interviews differ from behavioral interviews?

Accepted Answer

A) Situational interviews are based on an applicant's responses to actual past situations. 
B) Situational interviews are based on how an applicant might behave in a hypothetical situation. 
C) Situational interviews ask applicants job-related questions to assess their knowledge and skills. 
D) Behavioral interviews ask applicants to describe their emotions in different hypothetical situations. 
A) Situational interviews are based on an applicant's responses to actual past situations. 
B) Situational interviews are based on how an applicant might behave in a hypothetical situation. 
C) Situational interviews ask applicants job-related questions to assess their knowledge and skills. 
D) Behavioral interviews ask applicants to describe their emotions in different hypothetical situations.

Deciding who to extend a job offer to in the judgmental approach quantifies all the evidence and perhaps uses a formula to predict job success.

Which of the following is an example of a job knowledge question?

Which of the following statements is representative of what might be asked in a behavioral interview?

Research indicates that interviewers typically have negative reactions towards candidates who are wheelchair-bound.

Consider the question: "What factors should be considered when developing a customer database?" What type of question is this?

What type of interview would most likely include the following statement? "Imagine that you have just been assigned the task of winning the business of our competition's biggest client. How would you proceed?"

Employers typically base decisions on false impressions and stereotypes when they fail to clarify in advance what traits and knowledge are necessary for a specific job.

How can a firm protect itself from charges of discrimination in its interview process? What is the role of testers in employment discrimination?

Which of the following applicant characteristics is LEAST likely to be assessed accurately during a selection interview?

Which of the following statements is representative of what might be asked in a situational interview?

When an interview is used to predict future job performance on the basis of an applicant's oral responses to oral inquiries, it is called a ________ interview.

In a structured situational interview, interview questions should primarily address ________.

Which of the following refers to a procedure designed to predict future job performance based on an applicant's oral responses to oral inquiries?

In a ________ interview, a panel questions several candidates simultaneously.

How many interviewers usually make up a panel interview?

Consider the question: "Can you provide an example of a specific instance where you provided leadership in a difficult situation?" What type of question is this?

A manager who begins an interview by asking the applicant about the weather is most likely attempting to ________.

How do situational interviews differ from behavioral interviews?

Introduction to Human Resource Management

Equal Opportunity and the Law

Human Resource Management Strategy and Analysis

Job Analysis and the Talent Management Process

Personnel Planning and Recruiting

Employee Testing and Selection

Training and Developing Employees

Performance Management and Appraisal

Employee Retention, Engagement, and Careers

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Building Positive Employee Relations

Labor Relations and Collective Bargaining

Safety, Health, and Risk Management

Managing Global Human Resources

Managing Human Resources in Small and Entrepreneurial Firms

Filters

Exam 7: Interviewing Candidates

Deciding who to extend a job offer to in the judgmental approach quantifies all the evidence and perhaps uses a formula to predict job success.

Which of the following is an example of a job knowledge question?

Which of the following statements is representative of what might be asked in a behavioral interview?

Research indicates that interviewers typically have negative reactions towards candidates who are wheelchair-bound.

Consider the question: "What factors should be considered when developing a customer database?" What type of question is this?

What type of interview would most likely include the following statement? "Imagine that you have just been assigned the task of winning the business of our competition's biggest client. How would you proceed?"

Employers typically base decisions on false impressions and stereotypes when they fail to clarify in advance what traits and knowledge are necessary for a specific job.

How can a firm protect itself from charges of discrimination in its interview process? What is the role of testers in employment discrimination?

Which of the following applicant characteristics is LEAST likely to be assessed accurately during a selection interview?

Which of the following statements is representative of what might be asked in a situational interview?

When an interview is used to predict future job performance on the basis of an applicant's oral responses to oral inquiries, it is called a ________ interview.

In a structured situational interview, interview questions should primarily address ________.

Which of the following refers to a procedure designed to predict future job performance based on an applicant's oral responses to oral inquiries?

In a ________ interview, a panel questions several candidates simultaneously.

How many interviewers usually make up a panel interview?

Consider the question: "Can you provide an example of a specific instance where you provided leadership in a difficult situation?" What type of question is this?

A manager who begins an interview by asking the applicant about the weather is most likely attempting to ________.

How do situational interviews differ from behavioral interviews?

Introduction to Human Resource Management

Equal Opportunity and the Law

Human Resource Management Strategy and Analysis

Job Analysis and the Talent Management Process

Personnel Planning and Recruiting

Employee Testing and Selection

Training and Developing Employees

Performance Management and Appraisal

Employee Retention, Engagement, and Careers

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Building Positive Employee Relations

Labor Relations and Collective Bargaining

Safety, Health, and Risk Management

Managing Global Human Resources

Managing Human Resources in Small and Entrepreneurial Firms

Filters