Exam 1: Business Information Systems in Your Career

As discussed in the chapter opening case, the Giants' new ticketing information systems is an effort to achieve which of the primary business objectives?

An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing.

A database that receives employee manual input of customer names and addresses is riddled with errors and you have been charged with rectifying the situation. In taking an organizational perspective of this problem, you would be considering:

Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals.

Large corporations have been slow to adopt mobile computing as a platform.

Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of:

UPS's use of Web-based tools that allow customers to embed UPS functions, such as tracking and cost calculations, into their own Web sites was an information systems solution used to achieve customer intimacy.

All of the following choices describe ways for a company to achieve a competitive advantage, except:

The field that deals with behavioral issues, as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm, is called:

Legal and regulatory compliance is an example of the ________ dimension of business problems.

Output:

An extranet is a private intranet extended to authorized users outside the organization.

What is the estimated growth rate for information systems managers' jobs through 2020?

Define operational excellence. How can information systems help achieve it?

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:

There are two types of outsourcing: offshore outsourcing and foreign outsourcing.

________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format.

Which of the following statements is not true?

A major criterion in deciding the most important perspectives of a business problem is:

The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the: