Question 1

A network requires at least three computers and a shared resource.

Accepted Answer

A) True 
 B)False

Question 2

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of:

Accepted Answer

A) improved efficiency. 
B) customer and supplier intimacy. 
C) survival. 
D) competitive advantage. 
A) improved efficiency. 
B) customer and supplier intimacy. 
C) survival. 
D) competitive advantage.

Question 3

The failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates:

Accepted Answer

A) the importance of training employees on new business processes. 
B) the need to prepare for measuring outcomes of a business solution. 
C) the continuous nature of problem solving. 
D) the need to quickly adapt to new technological innovations. 
A) the importance of training employees on new business processes. 
B) the need to prepare for measuring outcomes of a business solution. 
C) the continuous nature of problem solving. 
D) the need to quickly adapt to new technological innovations.

Question 4

The culture of UPS places service to the customer among the company's highest business objectives, which is reflected in their use of information systems to enable customer tracking of their packages. Based on your reading of Chapter 1, why is "culture" an important factor to consider when building information system solutions to business problems?

Accepted Answer

A) Culture is one element that can be radically changed, not always for the better, by new information systems. 
B) Culture affects how information system solutions are implemented and used. 
C) Culture is a cauldron of employee perspectives and conflicts, which can be used to improve business processes. 
D) Culture is the driving force behind decision making and innovation. 
A) Culture is one element that can be radically changed, not always for the better, by new information systems. 
B) Culture affects how information system solutions are implemented and used. 
C) Culture is a cauldron of employee perspectives and conflicts, which can be used to improve business processes. 
D) Culture is the driving force behind decision making and innovation.

Question 5

Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies. What is the correct way to proceed?

Accepted Answer

A) Look for solutions, evaluate the solutions, identify the problem more clearly, and then implement the solution. 
B) Think about what solutions can be implemented, look for solution designs, evaluate the designs, and then implement the solution. 
C) Identify the problem, design alternative solutions, choose the best solution, and then implement the solution. 
D) Design solutions, evaluate and identify the problems, choose the best solution, and then implement the solution. 
A) Look for solutions, evaluate the solutions, identify the problem more clearly, and then implement the solution. 
B) Think about what solutions can be implemented, look for solution designs, evaluate the designs, and then implement the solution. 
C) Identify the problem, design alternative solutions, choose the best solution, and then implement the solution. 
D) Design solutions, evaluate and identify the problems, choose the best solution, and then implement the solution.

Question 6

All of the following can be considered managerial responsibilities except:

Accepted Answer

A) making action plans to solve organizational problems. 
B) creating new products and services. 
C) designing new information systems. 
D) allocating human resources to coordinate the work to be done. 
A) making action plans to solve organizational problems. 
B) creating new products and services. 
C) designing new information systems. 
D) allocating human resources to coordinate the work to be done.

Question 7

The six important business objectives of information system investment include all of the following except:

Accepted Answer

A) competitive advantage. 
B) employee morale. 
C) improved decision making. 
D) survival. 
A) competitive advantage. 
B) employee morale. 
C) improved decision making. 
D) survival.

Question 8

An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support:

Accepted Answer

A) decision making and control in an organization. 
B) communications and data flow. 
C) managers analyzing the organization's raw data. 
D) the creation of new products and services. 
A) decision making and control in an organization. 
B) communications and data flow. 
C) managers analyzing the organization's raw data. 
D) the creation of new products and services.

Question 9

In order to understand how a specific business firm uses information systems, you need to know something about the history and culture of the company.

Accepted Answer

A) True 
 B)False

Question 10

Encouraging employees to adapt to new business processes is an important factor in change management.

Accepted Answer

A) True 
 B)False

Question 11

The first step in the four-step model of business problem solving is:

Accepted Answer

A) agreeing that a problem exists. 
B) identifying the problem. 
C) outlining the problem's causes. 
D) assigning the problem to a problem solver. 
A) agreeing that a problem exists. 
B) identifying the problem. 
C) outlining the problem's causes. 
D) assigning the problem to a problem solver.

Question 12

What are the three dimensions to business problems? Give an example of each.

Accepted Answer

The three dimensions to business problem

Question 13

Identifying a problem includes agreeing that a problem exists.

Accepted Answer

A) True 
 B)False

Question 14

Journalist Thomas Friedman's description of the world as "flat" referred to:

Accepted Answer

A) the flattening of economic and cultural advantages of developed countries. 
B) the use of the Internet and technology for instantaneous communication. 
C) the reduction in travel times and the ubiquity of global exchange and travel. 
D) the growth of globalization. 
A) the flattening of economic and cultural advantages of developed countries. 
B) the use of the Internet and technology for instantaneous communication. 
C) the reduction in travel times and the ubiquity of global exchange and travel. 
D) the growth of globalization.

Question 15

You are a marketing manager for a national movie theater chain. Give an example of data that your department could use for creating meaningful information. What type of information could that data produce?

Accepted Answer

Movie ticket sales from indivi

Question 16

To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross references this data to popular clothing styles. This is an example of using information systems to support a business strategy of:

Accepted Answer

A) new products, services, and business models. 
B) survival. 
C) customer and supplier intimacy. 
D) improved decision making. 
A) new products, services, and business models. 
B) survival. 
C) customer and supplier intimacy. 
D) improved decision making.

Question 17

The department chain you work for has had numerous complaints about slow customer service. Your colleague, a sales manager, informs you that this happened at a previous store she worked for, and it was cleared up by hiring more sales representatives. Should you take her advice? Why not? What techniques can you use in evaluating the problem?

Accepted Answer

The advice should not be taken, as it is

Question 18

Which of the following is not one of the three major categories of business problem solving?

Accepted Answer

A) Environment 
B) Organization 
C) Technology 
D) People 
A) Environment 
B) Organization 
C) Technology 
D) People

Question 19

IT managerial jobs are outsourced easily because of the universal standards used by the Internet.

Accepted Answer

A) True 
 B)False

Question 20

Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization.

Accepted Answer

A) True 
 B)False

A network requires at least three computers and a shared resource.

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of:

The failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates:

Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies. What is the correct way to proceed?

All of the following can be considered managerial responsibilities except:

The six important business objectives of information system investment include all of the following except:

An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support:

In order to understand how a specific business firm uses information systems, you need to know something about the history and culture of the company.

Encouraging employees to adapt to new business processes is an important factor in change management.

The first step in the four-step model of business problem solving is:

What are the three dimensions to business problems? Give an example of each.

Identifying a problem includes agreeing that a problem exists.

Journalist Thomas Friedman's description of the world as "flat" referred to:

You are a marketing manager for a national movie theater chain. Give an example of data that your department could use for creating meaningful information. What type of information could that data produce?

Which of the following is not one of the three major categories of business problem solving?

IT managerial jobs are outsourced easily because of the universal standards used by the Internet.

Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization.

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters

Exam 1: Business Information Systems in Your Career

A network requires at least three computers and a shared resource.

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of:

The failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates:

Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies. What is the correct way to proceed?

All of the following can be considered managerial responsibilities except:

The six important business objectives of information system investment include all of the following except:

An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support:

In order to understand how a specific business firm uses information systems, you need to know something about the history and culture of the company.

Encouraging employees to adapt to new business processes is an important factor in change management.

The first step in the four-step model of business problem solving is:

What are the three dimensions to business problems? Give an example of each.

Identifying a problem includes agreeing that a problem exists.

Journalist Thomas Friedman's description of the world as "flat" referred to:

You are a marketing manager for a national movie theater chain. Give an example of data that your department could use for creating meaningful information. What type of information could that data produce?

Which of the following is not one of the three major categories of business problem solving?

IT managerial jobs are outsourced easily because of the universal standards used by the Internet.

Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization.

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters