Exam 6: Information Systems and Business Transformation

Describe a business process by identifying the input to the process, some tasks associated with the process, the output of the process and a metric that could measure its effectiveness.

ERP has all the following advantages except:

A company that wants to make incremental improvements to existing business processes would utilize which of the following?

Enterprise Rent-A-Car was able to model and better understand how service requests were handled and then optimize the process, greatly benefiting the customer experience. Enterprise achieved this benefit using which tool?

Business processes are functional in nature and rarely cut across different departments in an organization.

Order the tasks below as they would appear in a simple, linear workflow diagram for the procurement process.

All of the follow are negative outcomes found in a firm that is set up using a functional model, EXCEPT for:

At the heart of how a business operates, you will find a collection of core business processes.

Match the task of the order fulfillment process to the department that would most likely be responsible for completing the task.

The functional perspective keeps the "big picture" in view.

A business uses __________to measure the critical success dimensions of a business process.

This type of organizational structure (perspective) results in duplication of information, lack of coordination between departments, and lack of communication on a company wide basis.

Personnel often react more favorable to incremental change rather than radical change because incremental change gives them control and ownership of improvements.

The speed and magnitude at which organizations must make changes today continues to decrease as a result of technology.

If an organization was going to make substantial changes to its customer service department, it would use this type of transformation tool.

Organizations use the enterprise system to drive the redesign of a business process (rather than the process driving the system implementation) for all of the following reasons EXCEPT:

Identify the benefits a company can receive after successfully implementing a CRM system.

List one of the largest enterprise systems vendors as identified in this chapter.

Outline how Zara demonstrates a strong sense of process perspective in comparison to other more traditional retailers who seem to have a silo perspective.

Sloan Valve Company redesigned their new product development process and as a result greatly reduced time-to-market as well as improved quality. Which one of the following enterprise systems supported Sloan's transformation?